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Emirates Airlines

United Arab Emirates

Consumer complaints and reviews about Emirates Airlines

[email protected] Send email
 
Mar 9, 2016

EK242 Toronto to Dubai Food Poisoning

Hello,

My husband, son, and I took flight EK two for two on Friday, February 26 from Toronto to Dubai. I did not eat much of anything before the flight. All through that I did eat her was from at home.

On the flight I had the tuna with green beans appetizer, steak as the main course, and for breakfast I had scrambled eggs. We arrived at the hotel on Saturday night at around 10:00 PM in Abu Dhabi, and we did not eat anything at all that night. At around one in the morning I got piercing sharp pains in my stomach and then for the next four hours was in the bathroom with extreme diarrhea. I was not well until the Tuesday night. Half my trip was ruined as I was only Abu Dhabi from Saturday night until the following Friday. Neither my husband nor my son got food poisoning (thank goodness as my son is 11 months old). My husband did not order the same meals as I did. I shared my food with my son, but he didn't have any of the tuna or steak dishes. Although the staff and service was excellent, I am very disappointed with how the beginning of our trip turned out because of my getting food poisoning from your airline catering.

I'd like to know what you will do to remedy this.

Regards,
Nicole Lang

EK242 Toronto to Dubai Food Poisoning

liyana Send email
 
May 3, 2015

missing flight and paying 500 pounds due to language barrier

To Whom it may concern
My name is Zeenat patel and I travelled to india for a funeral as this was an emotional time for my family the last thing I needed was the way I was treated by the staff at your airline.i had my 2 daughters with me 3 years and 10 months my 3 year old decided to have a wander at the Dubai airport like children do. I approached one of the staff to ask them would they notify the relevant people of my situation he assured me don't worry plane wait for you I phone. again I emphasised please I have to be on that plane as it was a very distressing and grief stricken time for us to get to our destination. eventually we got to the gate 5 mins late after pleading with another member only to be told we cant board the flight. its with sadness to say that I am appalled that all of the 500 pounds we had to help our relatives in india towards the cost of the funeral went towards booking the next flight.After we have arrived last week I have had to get a loan to pay my relatives what I owed them.i cant believe due to lack of knowledge of how to communicate with people of different backgrounds and their compassionate circumstances your staff need to be aware of this.i have spoken to an adviser who told me to submit a complaint into getting this matter resolved. I await for your reply kind regards zeenat flights EK504 Dubai to Mumbai 23 march 2015 telephone number 07783493977 Address 631 St Helens Road Bolton BL3 3SG
User912894 Send email
 
Apr 4, 2012

lost mob.phones

Dear Sir/Madam,
we have left 2 mobile phones on my seat in following flight:

1. Flight No : EK349
2. Date : 29 Feb. 2012
3. From : Colombo
4. To : Dubai
5. Departure time : 02:45 (approximate, Colombo time)
6. Seats No No: 20F, G, E, D

Therefore, please let me know how to find it.
Could you contact us by e-mail, please: [email protected]

Regards,
User927563 Send email
 
Apr 4, 2012

lost mob.phones

A) This is not Emirates website, you should contact them directly

B) How can you complain about Emirates that you lost something through your own carelessness in leaving it behind? Surely the fault lies with you an not the airline.
SriR Send email
 
Mar 15, 2012

Overbooking

I had a scheduled flight by EK 526 from Dubai to Hyderabad on the 12th of August 2010 departing at 3 45 am in the morning. I had a confirmed ticket and reached the check in counter 3 hrs to departure. After waiting for an hour at the check in counter, I had been told by Emirates staff that the flight had been overbooked and no seats were available. This was one of the most unacceptable and disappointing action from the national carrier of UAE which is supposed to be the best. The ground crew very rude and had no sympathy or even a bit of regrets for their inappropriate overbookings with no consideration of the Passengers' problems or arrangments. I had been told to approach the counter at 3 am, il.e 45 minutes before departure. Anyone in their right mind knows that with 45 minutes for departure there was no way that I could get on that flight. I got very angry and approached the ticketeing office for an upgrade to Business class at 2 am, but unfortunately this was unmanned!! I had to rush to the entrance main ticket counter and pay an extra 1200 AED due to Emirates airlines mistake of overbooking as I couldnt postpone my trip. Rushing to the Business check was another disaster with the Crazy ground crew filipino lady showing no respect, or even a little bit of politeneess to me inspite of all the problems created by Emirates airlines. Without reading my new business class ticket upgrade she rudely said you have to go to the economyh counter. I blew my top at this point and asked her if she knew how to read as the ticket states business class. Her indifferent behaviour and unwillingness to help the passenger travelling business class after all the hardship done by Emirates airlines is such as shame and disapointement. I had to literally run to the boarding gate without time for duty free nor availing the business class lounge facilites. This is totally unfair and wrong on behalf of Emirates airways and if I were in a country where we can sue the airlines for their inconvenience, i would take the immediate oppurtunity to do so. A word of caution to all friends, all that glitters is not Gold! Emirates should employ more enthusiastic and friendly staff with common courtesy and ethics
Elena S Send email
 
Mar 15, 2012

Overbooking

Completely agree with the review. The same has just happened to me in Dubai. First, I was FORCED to buy a non-refundable return ticket from Emirates to apply for the visa. On the way back from Dubai, I came 2.5 hours before the flight. They asked me and another 16 people to wait till 1 hour before the flight, but closed the flight 1.15 mins before the departure. Mind you they pawned off by offering a compensation - 9 hours at an airport hotel + a free return ticket to Dubai in the future, but I consider it useless and insulting provided that they ruined 2 days of my life (I arrived home at 2am on a working day, instead of 5pm the day before) and offered me something I don't need. They refused to provide a monetary compensation instead (as was the case with Air France once), refused to give me ANY contacts at the customer service I could talk to about the situation. I didn't get any upgrade, moreover, the seats we got had a broken entertainment system, flight attendants were ignoring our calls for 30 mins 2 times in a row when we were trying to find out whether it'd ever work. Net net, one of the worst experiences with an airline in my life.

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