Submit a Complaint

Enterprise

United States,
California,
Surf City

Consumer complaints and reviews about Enterprise

TKnight Send email
 
Jul 1, 2016

Do not rent list

Been on the do not rent list for 4 years for no reason my friend was responding to me on when she was bringing me the car to use it because we was both drivers on the contract so I called just ask if she don't return it on time what do I do the rep said if she don't return it on the day call us back to report find out the reason she wasn't calling me back she had a seizure and went to the hospital and she was out and headed back with the car she lost the key when she had the seizure so she got it replaced she was 95 dollars short so she returned the car a day early and I went it paid the 95 dollars and was going to rent another car since I still had things to do the lady took the 95 dollars and said you can't rent from us you are on the list and I said for what because you are a risk you reported a car stolen and I said no I didn't all I asked was if she don't come back on time what should I do and she brought the car back a day early so nothing was wrong she tells me oh well not my fault she accidentally put you in the system as a risk and told me to get out my family have dealt with Enterprise over 20 years corporate accounts even did catering for them I call corporate have left over 30 messages nobody have called me back to resolve this matter how do you get put on a list when you don't owe money or did anything to the car and found out the reason my friend didn't have enough for the key was because they charged her 400 dollars instead of 250 biggest jerks in the rental car industry I have had many cars to mess up on me tires blowing out because not the proper air engine lights rented a convertible the top came off while I was driving and I still kept giving them chances

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username