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FGUA

United States,
Florida

Consumer complaints and reviews about FGUA

joepa1958 Send email
 
Jun 7, 2014

Grease or oil in water

I was just wondering if anyone else has or had a problem with spots of oil stains on their clothes from the water ran through wash machines.Have a ring of oil around my wash machine after spin cycle. Now some of my wife's clothes and mine are ruined. At first I thought it was something in my clothes but could not find anything. Then I saw the same ring and scent around my toilet bowl. I am starting to think that maybe FGUA had done a repair in the service line and dropped a tool or something in the line. Has anyone else had same problem?
James D. Chamberlain Send email
 
Jan 29, 2014

Consumer Rights Violation

Recently, I received a water bill for $400.00. Admittedly it is cumulative, yet my monthly bill is over $200.00. That is a huge increase from $67.00 per month. They have told me that my metered usage has gone up, but when I inquired of my housing complex (The Park At Ashley Place), they stated that someone in the same building had 16,000 worth of usage, but they identified an underground broken pipe. That said, management asked for my bill, which I let them hold to review, then some woman let herself into my apartment on a day and time when I would have been at work, were it not for a meeting I needed to attend. Now FGUA sent out a repair crew - although they denied it when speaking on the phone - to repair the broken pipe. I showed them the repair order from my manager repairing a leak on my premises and they said they will credit me $76.00 of the $400.00 bill. Something is wrong and I am ready to fight!

James Chamberlain
352.352.2273
pezpiyo Send email
 
Apr 19, 2013

fgua overbilling

Now is not just overbill.....also they charge 150.00 dollars reconection fee. This company is the worst and rise the charges any time they wanna do it. ? How can we fight this power abuse.
Bulos Qoqish Send email
 
Nov 26, 2012

FGUA Ridiculous Overbilling

We have a small residential house in Lehigh Acres, which was occupied only for one week this month (November 2012)... yet FGUA is demanding a payment of (net) almost $1,000.00 for the use of 100,000 gallons of water... every time that we call them and try to explain, "we couldn't possibly have used that much water, it would have been enough to float the Titanic", they just fall back on their lame, self-serving excuse of "we just rely on the meter, sir, we have no idea where the water went, but it's your responsibility to pay our bill, no matter what". I have never encountered such an obstinate and unfriendly utility anywhere else in North America. It is just ridiculous that they get away with this kind of rip-off. Does anybody else have this problem, and is there anything that we can do about it?

A Frustrated Owner

propertymanagement@telostic.com
Peters Send email
 
Sep 28, 2012

FGUA

I am getting in contact with a lawyer about the possibiity of putting together a class action lawsuit. They have charged me $300 in a month for which I have never paid over $80. I have a group of friends that live in HOA that are also putting together something to go against this company for price gouging!!! When I called them to find out what was the deal for this huge increase...they told me that I had a leak? REALLY!?!?!?!? Apparently everyone has a leak because their water bill has also tripled in the same month!!! I will not sit and let these people take food from my childrens mouth because they are in business to screw people over and steal from EVERYONE !! If anyone wants to get together to get this started..Im all in ! I have already reached out to a lawyer to see what my options are and will be following up with his office come Monday. My contact is :

Dawn
813-368-7010
M.J.L. Send email
 
Feb 23, 2012

Overbilling

THIS COMPANY IS THE BIGGEST WATER COMPANY RIPOFF OUT THERE.I AM GOING TO INSTALL A WELL AND SEWERS..IT WILL PAY FOR ITSELF IN ABOUT 3 YEARS..I HATE THIS COMPANY..THEY SHOULD BE BROUGHT UP ON CHARGES ...
Jak G Send email
 
Feb 23, 2012

Overbilling

NPR 34652 Rental property Tenants moves. June of 11 ~~
FGUA takes over and bills owner for connection fee !
Vacant house water shut off for safety on outside
October ~ November bill 53K gallons .
FGUA conducts a 5 gallon pail test .
Owner requests a new meter . FGUA conducts a 100 gallon test .
No meter change and now facing a disconnect .
Owner still trying to resolve the issue . Any advise will help . Facing a $650 bill
Still believe error in meter can happen in multi K increments
Kennyhendrick2 Send email
 
Feb 23, 2012

Overbilling

Please contact us with any knowledge of a class-action suit against FGUA for billing issues.

-kenny
727-277-8006

Synopsis:

Fgua "purchased" the water monopolies (Lindrick and Aloha that we know of). Their first bill to our computer store was for 16000 gallons of water (we don't drink that much coffee).

Numerous calls and weeks later we get a call from a representative of FGUA that stated there were numerous billing issues in their office and after apologizing for the overage in our consumption/billing he assured me that they would take the next three bills (half a year in the future) and from that would average the bill we overpaid for and then allocate the overage to the bill following the next three bills (we're billed every two months and typically it's 12-15 dollars). I suggested he take our last 6 months bills and average them instead (seems more logical, yet perhaps less profitable for the profiteer monopoly).

In any event, FGUA's claim is that the prior company did not keep proper records (we offered ours, simple right?).

In short, this is nothing more than a numbers game and here's how it's played: XCorporation overbills millions of people KNOWING FULL AND WELL that only a percentage of them will notice or if they notice even fewer will have time to address the phone tag buffer. So that translates in millions to allocate toward the few thousand they might have to pay when drawn to court.

Needless to say, we prefer real patriotism here and capitalism never really sat right with me anyway (ESPECIALLY since the monopoly board holds so few players) so if anybody else out there is interested please contact us by stopping by or calling. We will be sending flyers out to our neighbors in the immediate community here hoping that there's a provable pattern (and I think there just might be) of overbilling.

5006 Shamrock Dr.
New Port Richey, FL
34652
(727) 277-8006
Kennyhendrick2 Send email
 
Feb 23, 2012

Overbilling

Sorry...I forgot all about this post.

BIG CORRECTION TO MY FORMER POST:
Yes, we eliminated the water company (but their bill lingers on...even though we get no service and no product).

Hmmm...at least with the "mafia" we got something in return for our money~!

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