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Fidelity Net Benefits 401k account

United States,
Massachusetts

Consumer complaints and reviews about Fidelity Net Benefits 401k account

gnn2AngpLd Send email
 
Nov 4, 2015

Fidelity Net Benefits Balance Summary - Investments

This has reference to the loss/change of $1.56 of the Pfizer Stock Fund as it is showing in the said summary dated 11/04/2015.

How did you arrive at this amount when at 4:01pm est it was reported that said fund lost 1.59% only. As a matter of fact the fund gained 0.18% after hours at 7:16pm est.

I am at a loss, please enlighten me.

Thanks a lot.
User77149 Send email
 
Apr 5, 2012

Round Trip fee policy

My company's Fidelity 401k plan has what appears to be an undocumented policy of penalizing a so-called "round trip" for a given mutual fund.

Nowhere on the NetBenefits web site are the policies related to these penalties spelled out. I have confirmed this today with a phone call to a Fidelity representative, who by the provided little substantive help -- not his fault but the fault of policies he has to work with, I should think.

The penalties are minor in nature: a letter for the first offense, a suspension of permission to trade that fund for 85 or 90 days, an ominous sounding "monitoring period" invoked for 12 months, etc. It's all spelled out nicely in the condemnation letter I received. My point is this should be information that is readily available and highlighted on the NetBenefits web site, not buried somewhere or, as the representative stated "only available orally" or when a transaction is made on that ephemeral page where you click for transaction execution.

In addition, there are other monetary fees that can be charges by the fund for such activity. That information is available (sort of, its buried deeply in some) in their prospectuses. That information should be linked to that for the Round Trip penalty information, as it involved the same activity.

This information is hidden and covered up. A company like Fidelity, with whom I have had many years of good business relations needs to provide this information freely and openly to its customers.
User927876 Send email
 
Apr 5, 2012

Round Trip fee policy

My reaction to that letter is withdrew from that fund and never get in again. I hate this kind of letters. My reaction to Fidelity is once I leave this company I will immediately roll my 401k out to some other companies.

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