I was out of town visiting Colorado, on Friday I checked my available balance, using my mobile banking app. It said that I had $1508 available.....Now as many of you know that use this app, it has the amount available, amounts pending, and the as of (date) options. I checked to see if my hotel room had cleared, and noticed my account was completely drained because of fraudulent activity. Now I do realize that things take a few days to post, but on your app it subtracts pending charges to give you a true balance. So with everything pending it says my balance was $1508. After I cancelled my card, informed the bank of the fraud and freaked out on how I was gonna get home. While talking with the fraud department I asked what am I to do now? The woman calmly stated it's not her problem! Upon getting back to my home town I went in to speak with a bank rep in person. Now mind you I live in a small town and have banked at the institution for 17 years. The gentleman says ABSOLUTLEY sir we can help. NOT!! He's claiming they can not issue me any provisional credit beacause some of the fraudulent charges were still pending. I asked why? He said if they drop off and they give me provisional credit I could have twice the money in my account and they did not trust me with that option. I made it very clear if you do not trust me with your money I WILL NOT trust you ever again with mine! So after some rather colorful language he informed me that because all of the money was taken $2008 (because of my $500 overdraft protection) that "if" I get these charges reversed I will have $508 in my account! How!? $1508 was stolen plus some. As far as I can see 5/3 banks are theives just like the people hacking the accounts. Still waiting to see any money come back my way. Did I mention this happened a week before Christmas? I have 4 young children and I'm a single father, try to explain why Santa can't come because the bank stole from me. God bless you all

I don't understand how you can just change the details of my bank account that I signed up for when I became a customer years ago. My checking account was supposed to be 4 free atm withdraws a month. Now I see that I was charged $5.50 for 2 atm transactions. When I called my local branch in Kenova, WV she tells me it's better now. Please tell me how this helps me at all now that you charge for atm withdraws if I don't use a 5/3 bank. This was the reason I signed up for this account and how you can just change the rules I don't understand. Please don't tell me I am better off this way either, it's insulting. I am really unhappy about this change.

Totally incompetent when handling fraudulent credit card claims. I would not trust this bank. During the Schnucks Credit Card Fraud, my account had been fraudulently charged from a number of placed in Florida. I have not been to Fl in 20 years. I filed a claim. Fifth Third approved of 2/3 and denied the rest. The denied claims were identical to the ones approved. when I tried to get clarification I got the run around. I spent hours on the phone trying to reach someone that new about what was going on in the account. Total incompetence. Do not trust this Bank.

My husband's grandfather gave our family a fairly large check for Christmas of $5000. We do not bank with fifth and third but, his grandfather does so we went to the wheelersburg, ohio branch to cash the check. My children and I were in the car and my husband went In alone. Within 5 minutes of sitting in the front of the bank a sheriffs' vehicle pulls up out front also. About 15 mins later my husband comes back to our vehicle. Vicki was the name of the employee that was helping him but apparently got her manager Kay involved as soon as she saw the check. Before even trying to verify if the check was good kay called the sheriffs department then came out and asked my husband if he had done any "work" for the check writer. He explained that that was his grandfather and by that time the police were already there and the sheriff let him know that they were there for him. My husband got very upset and called his grandfather on his cell because he did not answer the banks 1 attempt to contact him. After they verified the check was written by his grandfather and not fraud Kay did not even appogize. Is this protocal to call the sheriffs dept when someone isn't dressed in a shirt and tie. My husband was profiled by this manager and just because he was wearing a nike sweatshirt & a hat obviously this check was fraudulent. That is ridiculous! This woman Kay needs to loose her job. I have never seen the police arrive that fast to any call. I didn't know its banks policy to call the police before validating the check.

Horrible customer service ' As I was leaving I overheard Aaron Stain from the Cary, IL branch and he was speaking in a derogatory manor about a African American person that was in the lobby to another co worker. NICE CHOICE OF EMPLOYEES's we will bank elsewhere. Looks like there's a bunch of good ol boys working there. Don't go there

Yesterday, I Had a man claim "I did business with your father....he was a gentleman."

However, My father has been deceased for several years. since 1990's.
Naturally, I contacted the Bank where for generations he banked. Even though the Name and people have changed. The Bank location remained. Thinking this was a good start to ask questions as possible fraud was/is my concern.

After, contemplation and A call to the Big Rapids, MI. Fifth Third Bank; I had the most unpleasant rude Bank manager, named Allison to speak with. She kept taking over me, in a loud voice and refused to listen as I said to her this is an odd call for me to be making. When I asked for her name to document whom I was speaking to. Her reply was "it was irrelevant" she reluctantly gave her first name. She kept interrupting me, and spoke over me plus lacked any type of listening skill or patience to understand or even attempt to try. I can only imagine how the customers are treated in person!

When I told her I was trying to explain to her...she interrupted me and said " I'm done talking with you" and was ending the conversation! However, I managed to blurt out to her that I plan to report her.

Now, much to my dismay I am extremely disappointed with your Bank Manager's behavior and lack of professionalism and as well as surprised this person could even be successful in this line of work or NOT care enough to listen to a concerned caller!

I would think she would want to gather the facts and do some investigation as well.

I WAS IN A FIFTH THIRD BANK BRANCH TODAY IN SAGINAW,MI. ON STATE STREET AT ABOUT 9:10AM ON 7-28-14 AND WAS NOT HAPPY ABOUT SOME OF THE BANKS EMPLOYEES PROFESSIONALISM. I HAVE ALSO MADE A COMPLAINT TO CUSTOMER SERVICE I BELIEVE THE PHONE NUMBER WAS 1800-972-3030 AND WAITING TO HEAR BACK FROM SOMEONE BY THE NAME OF HELEN WHO I WAS TOLD WAS A SUPERVISOR ABOUT THE POSSIBILITY THAT SOMEONE HAD PUT SOMETHING LIKE A LAXITIVE AND OR SOME OTHER SUBSTANCE IN THE COMPLIMENTARY COFFEE THAT WAS PUT OUT FOR THE BANKS CUSTOMERS. THIS SEEMS TO ME TO BE A RATHER SERIOUS THING JUST INFORMING YOU BECAUSE YOU SHOULD CHECK INTO IT. WHEN I TALKED TO CUSTOMER SERVICE AND MENTIONED A POSSIBILITY OF A FELONY BEING COMMITED I ALSO WAS NOT AT ALL HAPPY WITH THE RESPONSE I GOT

I contacted 5/3 on the 9th of June to stop a check from going through. I tried to do this myself on the online banking but it said it was already in process. The actual check was a quarterly payment for Home Owners Insurance that wasn't due till the 20th of June. It was scheduled to be released by 5/3 on June 10.
However, even after calling 5/3 and being told that the only way to stop payment was " a stop payment $33.00" I was ok with that.
Now , its June 10 and I discover 5/3 sent the check out the 9th and the stop payment was for nothing. The Insurance Company got it.It gets worse, Figuring the funds would still be available, I sent funds to MY NEW Ins. Company. Now most likely I'll be embaraased with the new Ins Co. by funds being short.
Called 5/3, told I should have been told the stop payment wasn't a guarantee...............Gee Thanks! Thats the first I recall of hearing that. It Appears One Hand Doesn't Know What The Other Hand Is Doing.
Most likely there will no longer be a banking relationship with me and 5/3. I don't trust the Services Fully.

No offer from 5/3 about refunding the $33.00 You would think this would be the least 5/3 would do since they did not complete the service ordered. But I did get an apology that they wish they(5/3) could go back and correct what happened. NEW MOTTO FOR 5/3............"GRAB THE MONEY AND RUN" I'm very distraught with 5/3

I have been trying to correct an overcharging problem with this bank for about 2 months now. When asked to speak to someone else, the girl said "sure... you can call back" and hung up on me. I am being overcharged on late fees, double to triple for about 4 years now. they were overcharging me in my monthly payments by almost 100 dollars per month for over 16 months. I was told they would have to recalculate and that takes time! I am still waiting. And to top it off, they were taking me to court for being behind on my payments. I could have lost my home. So far I have found about 2 k they overcharged me. And I am still not done. I have to go over one issue at a time since that is all they can handle.

We were in a tornado and our insurance cut us check with our name and 5th 3rd. And weeks later we have still not seen the money. Every Time we call they tell us lie after lie. We have done all they ask of us but we have not got any help. They are also rude.