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Consumer complaints and reviews about Fingerhut

roger wagner Send email
Jul 16, 2014

Customer Service

FINGERHUT customer service is all directed to Manila. They claim no customer service located in the United States. Customer Service their refuses to allow you to speak to a supervisor or manager. Claiming neither are available no matter what time you call. Horrible Customer Service, Representatives refuse to give their real names, employee I.D number and never allow you to speak to anyone other than the person who gets your call.
roger wagner Send email
Jul 16, 2014

delayed shipment/customer service

Horrible customer service. I called and talked to someone named Keith at approximately 1:25 pm est today 07/11/2011. Ar first he refused to give me his employee ID# for followup. After going around, and around and around he says his employee# was 341. He then told me my order was cancelled due to a bad phone#. I then asked instead of FingerHut keeping my $30 down payment and not contacting me by email or letter, what was the real problem. He continued with the excuse of my phone# being wrong. I had to give him my home# two more times, he raised his voice at me, again refusing to connect me to his supervisor. After myself being in Customer Service 35 years, I know there is always a supervisor on or around the call center floor. I have never experienced customer service this bad from any business that I deal with. I could clearly hear him breathing over the phone, says he had to re-order the product. He says first I will receive my order in 6-8 business days, then he told my it would be shipped 6-8 business days. Again, I asked for a supervisor, and Keith claimed none available. I then asked to be transferred to the training dept to discuss how this call was handled, Keith says no training dept person worked there. Is this really how FingerHut treats there customers ? I just cannot believe I had to go thru what I went thru. Since it appears someone named Ariel got my email regarding me not receiving my order, that you do have my email address, and appears that you do have my correct mailing address. It disturbs me that my order was cancelled on your end, without anyone from FingerHut emailing me, or sending me something thru regular USPS. As for my cell-phone# being wrong, it was not wrong, but my time had ran out and I hadn't refilled it yet.

Extremely unhappy,

User633029 Send email
Mar 31, 2012

charged for credit watchman membership I never approved

I want credit in full for a membership for credit watchman that I never approved.
User925849 Send email
Mar 31, 2012

charged for credit watchman membership I never approved


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