I've only had my bank opened a little bit over a month. They gave me all these promises like they would cash my checks and wouldn't hold my direct deposit. They were lying. I had to travel an hour to get to the bank after work. They supposed to close at 7pm Central time...but they usually close around 6:30.... They turn customers around and they held my check that I get from church saying they could cash the check. They told me if they could verify it...they may not have to hold the check. This is a check I get each week and each time, they gave me trouble cashing it.... they never did cash it. I drove there 3 times 15 mins before closing (an hr away) and they said they were closed. They then held my last check and said they couldnt cash it due to the date being altered. The authorized signer initialed and they said they could call and verify but they still couldn't cash it because of the authorized initials to the alterations. They are horrible in Pine Bluff, AR. They have horrible attitudes and could care less about there customers. I am going to put complaints everywhere I can to let people know about this bank. And I only been here over a month.......HORRIBLE!!!!!!!

My name is Chonya Hanna, I am an ex employee of FSNB in Rockingham, NC. and my complaint is from November 10, 2009. I recieved a check in the mail from the Apollo Group, and I went into the branch to deposit it, and while there, I opened a new account because my previous one was closed due to inactivity. but when I was being "trained", I was told that an account was not to be closed except on a zero balance. I don't recall the exact amount, but I think it was like 80 some odd cents. but anyhow, that was not a zero balance. then I was told that Iv'e been charged some fees. but that is not what I have the problem with my problem came when I was told that my mail was being returned to the Post Office because of a problem with my address. but this was/is puzzling to me because I have lived at this address for Two years. I recieve all my other mail. and I thought, how is it that after I left the bank my statements were being returned to the Post Office? I just can't figure that out. so then I called and talked to a number of people, and they couldn't help me so then I spoke with Ms. June Kelly, and she told me that as an employee, I should have noticed that my mail was being returned. I was like well how was I to know that, when I couldn't see my own account, and not only that I even did some transactions with various tellers, and not one of them ever told me that my mail was being returned to the Post Office. Hmm.
My only problem with this whole thing is if my mail was being returned, how was it that I was able to recieve my CERTIFICATE from where I paid off my loan? Hmm. I finished paying my loan after I left the bank. so how did that happen? I figured that at the request of the bank was the only way my account could be closed. but if any one can answer this riddle, please feel free to contact me. that's if my address is still on file?

Just the facts: I banked with American Express in Munich for my first three years in the Army. But when I wagon TDY in Augsburg, that branch wouldn't cash my check until they called - long distance - to verify funds in my account; and then they charged me for the call. So when I was assigned to Fort Sill I had my paycheck deposited automatically in FSNB and had my AMEX funds transferred. No problem. A year later I was transferred to State College, PA, with three kids and one on the way. Banks didn't want to do business with me. My neighbor was the manager of the local grocery and, cashed my checks for me - $25 at a time. Then I made a subtraction error in my check book and received two notices that my account was overdrawn. But the bank covered the checks and charged me $3 for each overdraft, which is better than bouncing the check. I learned a lesson: Keep an extra hundred in the bank but not in the check book balance. Twenty years later I retired and found a job with a defense contractor, which paid me bi-weekly by check, which I mailed, postage paid to FSNB. Once during my seven years I received an "Insufficient Funds" notice and a charge for the overdraft, gain covering the check. In mild panic I called, toll free, to express my concern. Two hours later a clerk called back, assuring me that the error had been found and the overdraft charge had been refunded. It was their error in depositing my check into an account with a similar number. I've been with FSNB now for 53 years and still cash my checks - $24 at a time - at the local grocery. I'm getting old now and keep an extra $1000 in the bank to qualify for free checking and prevent overdrafts. I never use an ATM. To transfer money I calla teller with an Okie accent.