My fixed telephone line has a fault and seems 'occupied ' all the time. I cannot make or receive calls or use the internet.
I have called the 0800 'English' help line and spoke to a young man who recognised the propblem and noted it. He then said i HAD to call 1013 to report the problem When i eventually got through after many attempts and minutes of waiting the person told me i was not a client of FT.!

Why was I holding their bill?

Anyway this circus went on several times and i am still without a line. My bank statement clearly shows the direct debit from Ftelecom. Their website is useless and confuses everything back to ORANGE mobiles and Internet.

Iam really hacked off with them. The last time my line had a fault it took a month to organise a repair man to fix their line.

Furthermore, Trying to get a customer service is a long wait and a waste of time. Sometimes, communication is not clear enough. When you finally get through, they are very unprofessional and other times, they'll hang up on you. This card is deceptive and the company is ripping us off. This needs to be addressed. I am extremely upset about this. This is my second time copmplaining.