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Fred Loya Insurance

United States

Consumer complaints and reviews about Fred Loya Insurance

ManD81 Send email
 
Mar 24, 2012

Bad customer service

We have been insured by Fred Loya for over two years. Yesterday we called them to change our bank draft information for the upcoming payment. They emailed the form and required us to call them back. Today, they have not changed the bank information. We called them and they can't stop the draft scheduled for next Wednesday.We pleaded with them to stop the draft of that account because it will cost us a NSF charge of $35 on top of their payment amount and their fee for the NSF. They can't do it...takes ten days and a form. WE faxed the form yesterday but it did not have both our signatures. She said fax it again but can't guarantee a thing. More than likely the money will be drafted from the wrong bank. We asked them to cancel the insurance, they can't do that either without us driving 100 miles to the nearest office to sign a form. This is ridiculous...what happened to taking care of your customer? From the looks of somme of the these complaints, it is a good thing we were not involved in a wreck with one of their clients or ourselves. WE will be cancelling the insurance one way or another. The staff was not helpful at all...and on top of that, they talk over you...everytime we tried to explain our need, they would interrupt us and talk over us not allowing us to speak. Rude very Rude...I highly recommend you change insurance agents or avoid Fred Loya all together. I will continue to spread the news against Loya from this point forward...I will get the word out...
David Ulloa Send email
 
Mar 24, 2012

Bad customer service

I live in El Paso where the owners still live and all i will ever say is They SUCK never use them they wont honor anything at all and more .Yes I had Fred Loya a fool who needed insurance and NO they are not low and they are just like the rest of the so called mandatory insurance companies that we have to get...Yes we need insurance but the system has to change in the way the insurance companies do the things they do and get away with it.What I did was just stop payment PERIOD closed my accounts and did open another and I also used a ACE card debit to pay all my bills ...I put the money in only when a bill is due .With the times the way they are with fraud and Ident -theft try what you can to find a solution to your banking needs and find one (debit ) card Walmart card is ideal for transactions ...I never use my Bank account at all...Good luck out there and hope you solve your problems with these Insurance thieves...DAVID
TasR44 Send email
 
Feb 23, 2012

Bad service

My daughter filed an auto crash claim with Loya ins, They took the claim and closed it within 3 hours of reporting it to them. They claim that the car was insured, not the driver. So thats the reason they closed it, they also called my daughter and suggested she file a law suit on her own. When we called them they were very rude and refused to listen to reason. When we called for damage estimates, several shop owners refused to give estimates when they learned that they were going to deal with Fred Loya Ins. I have never dealt with anything like this before.
Boomray7 Send email
 
Feb 23, 2012

Bad service

What have you done to fix the issue? I am being screwed by fred loya insurance and for a claim they should be covering, i am paying for out of my own pocket.

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