Log inRegister
Submit Complaint

Goodwill Store

United States

Consumer complaints and reviews about Goodwill Store

ibrita@q.com Send email
Oct 27, 2014


A couple of years ago my mother & I would go into the store almost everyday, aech spending anywhere from $10.00 to $25.00 every visit if not more because they had nice jewelry,f urniture, clothes ect......! Now everything is picked over by management before it hits the store floor and the store tries to sell what is left at jokingly HIGH prices for items I can buy new ar Wal-Mart cheaper.
Now we are informed that the reason for the price increase is because the employee's now have a certain $ amount QUOTA to meet every month. SO WE THE CUSTOMER........PAY!!!
I will no longer line the CEO's pocket (who has a salary of over $2.3 million dollars in profit last yr.) I NO LONGER SHOP THERE, NOR WILL I.
It is pretty bad when you test the store by donating jewelry and shoes................only to walk into the store and see the very items you donated on the managers fingers and feet.
alvert simmons Send email
Dec 27, 2013

low merchandise

I am a devoted shopper of the Guntersville store in Guntersville Alabama.The store used to be stocked with great merchandise. I will admit I am an E-Bayer and usually spend over 100 weekly in the store but for the past few months I have been spending maybe 5 to 7 dollars weekly. What happened where is the merchandise and why is the store so bare?Please restock this store.It is a great place to shop and the employees are all efficient just no merchandise.They say they are getting nothihg to stock.
Send email
Feb 23, 2012

Awful experience

Please stop all donations to Goodwills in the Pa Keystone area that are run by CEO Ron Kratofil. He condones theft by his employees, and it still goes on as we speak. Just remember what I am saying here, its one thing if employees from Goodwill steal, its another when the Manager running that Goodwill and her Regional Manager and head CEO condone it !!! You and I know we probably could not begin to count the theft by employees from Goodwill, but thats not my gripe, you should be able to go to management about this (everyone said keep complaining go higher up) It got me banned and the theft still continues. When upper management allows this its wrong and its outright theft, they should be prosecuted!!! CEO Ron Kratofil seems to think they are his stores and he can run as he pleases, what he is forgetting IS THE DONATIONS THAT COME IN ARE THERE FOR A REASON, NOT SO RON KRATOFIL CAN RUN A THEFT RING OF VALUABLES!!

I am really starting to think this goes deeper than I even imagine, I am beginning to think since seeing how my complaints were handled, how I was banned, and this woman still goes in for her daily pick up that management places certain managers at stores to pick out the good stuff so to speak, the junk and worthless household items go on the floor to sell. They claim they sell on their website, but if you search the jewelry and other high dollar items that have been listed from his stores they do not amount to anything near the bags this woman is walking out with. Whats worse ( a goodwill employee told me this, than I found out who the woman was) she has the nerve to work for another charity center Brandywine Health Foundation in Coatesville Pa. Her name Joanne Pacana, now if this woman will steal jewelry do not tell me she is not taking cash which is all her charity deals with. No Goodwill is not donating to her charity. They take cash donations, plus this woman before I was banned would wait until I wasn't looking before being handed a bag, she is a thief, she is not wearing this jewelry and other valuables, she is taking and I think the three are selling on ebay and splitting!!! Talk about pissed, these are DONATED ITEMS, NO RON KRATOFIL THEY ARE NOT YOURS!!! I really think they hired this manager Ginger Haase for a reason, they placed her at this new store, whats weirder, the woman stealing has Maryland license plates but lives and works in Pa. but there Corp office where I had to complain is in Maryland, something is really fishy here. As I said big big Goodwill Scam!!!

I mean it Im not stopping until this theft ring stops. Whats funny is these two always work together (believe me I have watched and done my homework) Joanne Pacana does not come in on weekends or nights when others work. She only comes in the days when they work, which is only days and always together. Barb not to be ignorant I do not want to take away the importance of this article, but all she does is stand around and mark and check jewelry that she places in a bag for this woman, she does nothing else, she only works a couple hours, just enough to steal, its not like she's this hard working employee who goes in every day for hours, as I said just enough to gather items and steal!!! It makes me cringe when I know they are getting away with this, hey if the manager allows it because the CEO doesn't care, then there you go, god only knows what else is going on there.

I was really dumbfounded when I saw this, and it took me a few times to figure out, I live 2 minutes away, this is a new store thats been open about 2 years now, like I said though they opened 2 minutes from my house and I would go in several times a day as I know they would put items out at different times. I started noticing this woman come in and just stand at the register and talk to Barb the clerk and or Ginger the manager. She never looked around or shopped just stood at the register. One day Im walking up from the back and Barb reaches under the counter and hands her this bag stuffed with jewelry, I mean a big bag and packed full. This was not a clear bag of junk beads they sell. It was a big white bag, but I could see stones and pins poking through it, she sees me coming up, looks nervous and hurries and rings her up for $10.00 and the lady hurries and walks out. Let me tell you, one piece of jewelry there sells for $3.97, she didn't get a 30 lb bag or more for $10.00.

Now I am watching, I go in around the same time, its always between 12:30 and 2:00, the next time she hands her another bag and doesn't charge her at all, they didn't see me looking. Well I was pissed and shocked at this point and told the asst. manager becca what I saw, she said quote " It doesn't matter, nobody here cares so why should I and some other words, its allowed." I was shaking in my skin because I could not believe what I was seeing. I told what I saw to an employee who is very nice and I like the next day when she came in what I saw, she said " That lady is Barbs friend and she calls ahead on her lunch break to tell her shes coming. She don't work in Maryland she works at Brandywine Hospital, well she was almost right, from my watching I found her name Joanne Pacana and she works at the Brandywine Health Foundation in Coatesville which is related to the hospital. The employee knew this and told me, I only saw the lady stealing, the employee told me her name and where she worked.

Anyway I then called the regional manager, her name is April Greene I think, I know her first name is April. This woman is a joke, she was rude, wanted to know when I saw this, and asked me over and over "are you sure" She acted mad at me for calling about this theft of donated items. What does this regional manager do, she goes and warns them what I saw and gives them my name, I go in the next day and they are snickering and whispering and refuse to wait on me, they walk in the back and call their accomplice Fran out to wait on me, now is it just me or is that what a regional manager does when they get a complaint of theft seen by a customer??? I don't think so!!! Thats because its allowed, and what does she do, warns them to be more careful!!! What a joke!!!

I continue to complain when nothing is done and I still see this theft brazenly going on, I get to the loss prevention guy, Stan McCarty, well let me tell you, he is a bigger joke than April, all he did was feel me out and see what I knew, see if I saw the woman and so forth, than make every excuse in the book why he couldn't catch her if he even tried. First his budget didn't allow for cameras, then he was away a week at the mountains, then they would recognize him, then his help was out so couldn't go to the store, one excuse after the other, pathetic, again another cover and lie!!! I'm telling you I have figured out they all work together. I really think they place certain managers in the stores to pick up the valuables, they do not have to claim or sell because they just lump together and they all get a piece, why else would this blatant theft ring be covered up by the top???

Finally I get a letter from the CEO Ron Kratofil (what a ***) saying I am banned from going into any stores in the Pa Keystone area that he has control over, I am not in Goodwills best policy. WHAT A JOKE!!! WELL YOU KNOW WHAT RON, I HAVE PEOPLE THAT ARE STILL WATCHING AND SO AM I FROM AFAR AND ONE WAY OR ANOTHER YOU WILL BE CALLED ON THIS. THIS IS THEFT OF DONATED ITEMS THAT YOU AND YOUR EMPLOYEES ARE STEALING AND I WILL NOT GIVE UP UNTIL IT STOPS!!! IT MAY BE YOUR STORE, BUT PEOPLE ARE DONATING FOR OTHER REASONS, NOT FOR YOU AND YOUR THIEF EMPLOYEES!!! This is a felon and with the election and all coverage isn't good, but I guarantee this is going public!!!

Everyone who reads this do 2 things

1. Stop donating until they clean up this theft ring

2 Email www.yourgoodwill.org or call 717-232-1831

and demand that they interview employees Sandra Becca and Fran about this theft, which is all they had to do in the beginning. Please help me stop them. This is wrong, people are donating because of Goodwills name and not for the wrong reason of Management and employees stealing donated items for themselves.!!!
Mrs.WEBB Send email
Feb 23, 2012

Awful experience

Good Morning,
I have shopped at the Chester, Va. Goodwill for sometime. I always stop
in & buy someting, i usualy spend anywhere from $25.00 Plus. This morning I was
on a strick time limit but I still managed to stop in...11-4-11 .I
had several things in my cart & went up front. The manager was helping someone &
he told me to go to the other register. I went over to the register & the lady
was wraping dishes, she still had several more to wrap, I waited & I asked if
she could ring me up??? as I had limited time to wait, she said after I wrap
all these dishes. I told her that i could not wait that long...she
didnt say anything. I went out to the manager & told him what she
said...He was of No Help to me either. I will tell you this, I
usualy go there every friday, but as of today You have lost a coustomer !!!
There was NO reason she could not Stop wraping thoses dishes & wait on me.
There was NO ONE Waiting for the dishes!!! This was a SLap in my Face !!! I
put my cart aside & walked OUT NEVER TO RETURN...VERY

P. WEBB, Midlothian, Va.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Share this site with others


    Recently Updated Complaints

    EF Tours - Cancellation Policy
    Wife and daughter were planning to go on a trip to Italy...
    Allegiant Air - Allegiant
    I booked a flight then had to cancel it. They only...
    GRC*PROACTIV SOLUTION - GRC Proactiv Solution Unauthorized Charges
    I cannot believe this fraud that is happening with...
    pinewood international school panchgani - regarding kunal parihar case
    hello sonal, i am vishal pls send me ur contact no or...
    TEAMLAVA - Me getting kicked out
    I played fashion story and my I'd is s126829 and...
    I filed my taxes with a women in Schaumburg il, The women...
    Thank you so much Dr.JATTO for restoring back my Broken...
    SAFEGUARD PROPERTIES - Illegal entry
    Illegal entry/damage to doors and locks.
    Teavana - Defective Tea Tumbler
    My daughter works at Starbucks as a Barista/Shift Manager...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username