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Government Vacation Rewards

United States,

Consumer complaints and reviews about Government Vacation Rewards

msjson Send email
Apr 3, 2014

Nongovernment Member Buying Membership

I would like to know why Government Vacation Rewards allowed my ex to purchase a membership when he is not connected to the military. He was only supposed to be able to be a user on my account. I know for a fact that he spoke to a rep without me being present. I think they told him he could do this and he wouldn't get cancelled by me. The referral program is a fraud it the military member cannot stop something like this.
wjw Send email
Apr 1, 2014

False Advertisement/False Promise

Although I do not care for the company and still believe there are some questionable business practice, I was compensated somewhat. I believe there is a disconnect within the company and I would not recommend the company to others because of my concerns. If you reach the right people with a legitimate issue, I believe they will find a resolution.
wjw Send email
Mar 18, 2014

False Advertisement/False Promise

In April 2013 I was contacted by a representative from the Government Vacation Rewards Club. I was informed of an opportunity for a vacation cruise that would allow me and my wife to travel on any selected cruise they offered. We spoke specifically of a cruise certification that would allow an Alaska Cruise. I was also informed that we could take a second couple for less than $300.00. All I had to do was agree to paying $1400.00, which would also provide me several thousand points for future use in their program. I was informed that we had 18 months in which to use the certificate. After agreeing and making the $1400.00 payment, it was 10 month later that I tried to schedule my cruise with the certificate, however I did not receive my account access. After contacting the company I received my access number. After accessing my account, I did not find the certificate. Over the last 3-months, I've tried to speak with the company to acquire my certificate, but to date I have not received my certificate for my Cruise. I requested reimbursement of my funds, but was denied. I've attempted to locate the companies address but to no available. Once I locate the company address I plan on filing a complaint with the better business bureau and I'll be requesting an FBI investigation into the business practices of the company. I don't feel this is a reputable company and it needs to be scrutinized for its business ethics.
relusk Send email
Feb 18, 2014

Contract Disput

Bought the contact in October 2013. Did not use any services. Tried to cancel the contract in November 2013, due to my mother's onset of illness. I was told they do not cancel contracts. I even said they could keep the $499 down payment, just cancel the contract. I contacted my credit card company to assist with the issue, but to no avail. February 2014- I contacted the company again only to get the same information. I do not understand how a company can fail to have any empathy, even when it has cost them nothing. I requested contact information for a higher ranking individual and was told to send any correspondence to the Customer Support office. The exact office I was speaking to. Not the VP of Customer Service or somebody in a decision making office.
ty318 Send email
Feb 5, 2014

will not keep Promise false advertisement

I am a soldier on decided to use this sight becase it was recomended by AUSA, If they promote this sight i will no longer support them either , back to complaint , Getaways, and Quarterly specials are propaganda, they are not real, have not been able to get one in 6 months, and to be such a so call big company they keep them on there even though they suppose to have been just bought before you call, but if you call back it was just bought again, and you missed out.
maeve04 Send email
Mar 28, 2013

Couldn't answer one question

I just wanted to ask whether a flight was included with the vacation package. I called the number listed and hit the right option. The lady who answered sent me to someone to talk over an "upgrade" which had nothing to do with my question. I gave out all my person info, address, phone number. They asked more questions of me without having my question answered. Eventually, after the upgrade person realized I didn't want anything he was trying to sell me, I was sent back to the original lady who still couldn't answer whether that flight was included. Hire people that know something about the company please! There's nothing that gives away a scam better than customer service people being unable to answer one question, while trying to sell you something you don't even want.
Ncondon Send email
Feb 23, 2012

Unauthorized Automatic payments

I was contacted by a Sales rep in early June about getting a vacation package. He said you would pay $149 right now to secure your 75, 000 points, that could later be redeemed for a 5 night cruise or a 7 day resort stay. We would pay off the remaining balance over time. After that balance was paid was when we could take the vacation. Sounded like a good way to budget our vacation that we had been wanting to take. July comes around and my card was charged for $138, so I called the number on my bank statement. It was government vacation rewards stating they were taking out my automatic monthly payment. This infuriated me! During the entire 45 min conversation with the sales rep he NEVER explained that my credit card information would be kept on file and AUTOMATICALLY charged every month. I told them I can not afford this and I do not want the membership and to please reimburse me. I was told there was no way to cancel my membership, basically i was SOL. Do not deal with this company, they say they are contracted by the government but there is no way if the government knew what they were doing to Wounded Warrior families across the country that this would continue!
Boggieman23 Send email
Feb 23, 2012

Unauthorized Automatic payments

Really? You cant be serious. Like any company would say "pay us whenm you can..." You agreed to purchase a package and gave them a credit card for it. I also have a membership with Governement Vacation Rewards, and i paid for thwe upgrade like you. It was made very clear in a recorded confirmation that I was paying $149 down and and 10 payments of 138 including a processing fee. After my total was paid, I took 35k of the 75k points they gave me and booked a free cruise for my Wife and I.
The progrma has always worked great for me, and I hope you the best of luck. This is a great company, and the one time I had a question about an invoice I received, I called my accoutn rep and it was answered immedietly.

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