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Grand Miramar Club & Spa

Mexico

Consumer complaints and reviews about Grand Miramar Club & Spa

Lloyd Send email
 
Sep 24, 2014

Grand Miramar scam

It seems that hundreds of people have been scammed by Grand Miramar. Like many others agents of the company (in this case John Montalvo, Reme Coja and Alain Patino) promised that the company would sell our existing timeshares for an agreed upon price and that we would receive rental income for unused weeks. This was guaranteed in writing with an addendum to the main contract referenced by contract number. Three months later when we were not receiving the promised money we paid a return visit to the resort and learned that the above three no longer worked there and were being charged with fraud by the company. The new employees then proceeded to attempt a second fraud by saying they could not honor the conditions of the old contract unless we paid five years of maintenance fees in advance! We did not get sucked in a second time.

The company seems to have a record of hiring people who scam tourists. But the tourist protection agency PROFECO is toothless, wasting about two years. When we consulted two separate Mexican lawyers, we were told we could not get our money back. One said we would need two of Montalvo, Coja or Patino to testify on our behalf. It is like Mexico is set up to scam tourists. I am Canadian and if there are a number of Canadian tourists so scammed he is willing to take our case forward. If you are interested in joining this action please contact me at Lloyd@hawkeyeassociates.ca. Thank you.
J-k Send email
 
Mar 6, 2012

Grand Miramar BIG scam!!

PLEASE READ YOU HAVE 5 DAYS TO CANCEL
I was there this feb as well their game has change they run my card without my approval they say was a misunderstanding
and they can refund my money right away if i sing the receipt ( they had the credit card machine there) i sing it(my fault but i didnt expect to be so crooked ) after the give me a paper with no name only legal rep and a signature(the main guy on the sales was john monty what a supprise i start to thinking that person doesnt exist) with a promise of 100 % of resale to be return to me, after i raise hell they change it to the amount that they charge, but they will return it in 30 days cause it takes time for the whole process to go throw .
I figure or i will start a fight or i have to find a mexican lawyer, i asked and found the tourist police(locate on the building across from the theater on the walk board corner office) most of the plp in there working part time so be there before noon they are really helpful and REALLY try to help you and no the resorts, I guess the must afraid them or they have some kind power over them cause in a ONE day they refund my money and the fees and i figure out the correct name of the legal rep is alex diaz . I m assume he knows what is going on and he looks the other way, but mostlyare the sell plp they dont want you to talk or complain to him for 5 business days (that is by law the time you have to cancel FOR NO FEES) cause after that they take their commission and you are SOL.The worst thing is that most of the salesman are americans or canadians i hope to be able to help someone with this post to avoid felling a victim to those "timeshare sharks"
TSVigilante Send email
 
Feb 23, 2012

Grand Miramar BIG scam!!

The internet is replete with references to John Monte, and Grand Miramar must be profiting from his "exit" product. Grand Miramar needs to be investigated for its shady practices.
GRAND MIRAMAR SUCKER Send email
 
Feb 23, 2012

Grand Miramar BIG scam!!

On May 19, 2010 we attended a timeshare presentation at the Grand Miramar Club & Spa in Puerto Vallarta, Mexico. During the sales presentation the salesman, Jerry Forney, told us several lies; but the one which got us into this FRAUDULENT TIMESHARE: THE ENTIRE PURCHASE CONTRACT AT GRAND MIRAMAR WAS GUARANTEED AND CONTINGENT UPON THE SALE OF OUR TIMESHARE WITH KRYSTAL AND OUR TIMESHARE WITH GRAND MAYAN BLISS.

As a matter of fact we singed a CONTINGENCY AGREEMENT which mysteriously disappeared from the documentation that they provided us; sadly we didn’t notice this until the first days of July when supposedly the sale of our Krystal and Mayan Timeshare would take place. Needless to say, it never happened, so we contacted MIRAMAR to let them know our story and our questions in regards of the contingency agreement.

It was an email from Karla Ibarra which finally opened our eyes and made us realize that WE SHOULD NEVER HAVE MADE AN AGREEMENT WITH A COMPANY WHICH HAS NOTHING TO OFFER; BUT LIES AND DISGUSTING CUSTOMER SERVICE. We didn’t give up, so we kept asking for our money. On September 11 my husband received a cancellation letter which stated that MIRAMAR will keep our money; of course we didn’t accept it. Now they are threatening us to send us to collections if we do not accept the agreement. SOMEONE PLEASE HELP US!

karla.ibarra@grandmiramar.com
juan.ceja@grandmiramar.com
Tehhart Send email
 
Feb 23, 2012

Grand Miramar BIG scam!!

These people are scammers. They are stealing money from us; we must do something about it. We should contact the Mexican and American government and they should take action! Tourism is one of the most important industries in Mexico, if the government does not do something to stop this fraudulent practices the american dollars will go to somewhere else instead of mexico.

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