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Green Dot MoneyPak

United States

Consumer complaints and reviews about Green Dot MoneyPak

demarcus Send email
Apr 9, 2014

green dot money pack

Hi my name is demarcus nels I bout 2 green dot money packs and I upload 200 dollars on One and I uploaded 175 on the other and my money was took off bouth of my cards and I don't kno were it wen I gave my card number to customer service and that's the only person I gave it to so I m ineed of yall help cuz that was my last money and I need that to pay my bills my number is 3178328129
skibum Send email
Apr 3, 2014

Moneypak refund check not received?

I purchased a moneypak card a little more than a year ago. It got lost in the shuffle of a move, and finally re surfaced. I went through the refund process and got the standard "you should receive your check in 7-10 business days". It's now been 14 days and still no check? I have sent 2 messages to their supposed customer service with no response! I can't find a customer service # to even call them? Even if I could, from what I've read, they've been no help for others. As far as I'm concerned, a company that is willing to take your money, then drag their feet with no contact to your inquiry, or even worse not send your refund AT ALL, should be shut down and put out of business!!! I have no idea if I'll EVER see my check, or how to take action? These guys blow!!!
irma555 Send email
Sep 18, 2012

Fucking moneypak

i wish i would of read customer reveiws and complaints before i bought a moneypak i did receive a check but cant cash it it because it shows code red INVALID CHECK nice
DarthDraconis24 Send email
Aug 8, 2012

Just about everything about them!!!

I needed a way to pay the Netflix bill on the same day, without having access to deposit money into the bank (which is a whole different story, by the way.) I got a recommendation to buy a Greendot Moneypak, which turned into a huge nightmare, and still is. I brought the card and receipt home, it was apparently supposed to have a scratch-off for the number but didn't, and instead the card told me to refer to the receipt. Which, in fact, was covered with long numbers all relating to the Greendot card, with a handy little activation number of 00|00|00|00 or some ridiculous thing that obviously would not work, as it was *all zeroes*! I went online, tried the numbers from the barcode on the card, they didn't work. So I tried various numbers off the receipt, and they didn't work either. I then called Customer Service, but despite their blurb about being able to activate your Greendot 24/7, and this having been on a Monday, the office was CLOSED, both the helpline and the activation line. Thus, I was not able to pay the Netflix bill that day.

Today, I called back during business hours, and reached that same old phone robot voice, this time rhythmically assaulting my ears with "Your estimated wait time is 20 minutes" and slick company lies about how "Your call is important to us" and "We are sorry about the wait", for about 45 minutes before I got a live person, who unfortunately had an accent and was quite hard to understand. After much back-and-forth, and "What? What? What?" on my part, I received a "case code" in which the company was apparently "investigating" my case (what is this, the FBI?) and to call back in 4 hours to receive a new number for the card so that I could activate it; that would be, then, about 3:15 pm. I got off the phone with an enormous headache, and went off to pass the time until the number would be ready. Just now, about an hour after the end of that conversation, I decided to call back and see if, by a stroke of good luck, my number would be ready. I was lucky I did, but not because the number was ready - apparently they *did not begin* whatever process they were supposed to be doing until I called the second time. Now, it seems as if it will not be ready until 4:30 if it is ready at all.

The one good thing about this is that I was given a handy little survey in which I gave mostly "1's" with regards to how satisfied I was (where 5 is the maximum satisfaction, and 1 is "extremely dissatisfied"), and it even had a list of reasons for dissatisfaction which were remarkably easy to pick from. I'm not sure whether to be grateful that it was easy, or horrified that these options are so well-suited to a problem like mine (ie how many times has this happened before?!)
Feb 23, 2012

Unable to fund PayPal

Nunyuh Send email
Feb 23, 2012

Unable to fund PayPal

Purchased two Green Dot MoneyPak cards on October 27, 2009 in order to fund my PayPal account as advertised. I was charged $4.95 for each card and loaded $100 on one card, $600 on the other card. I have the receipt from the merchant (CVS) showing that they activated the cards.

I returned home and followed the directions for funding my PayPal account with the MoneyPak cards. I was asked to enter my name, social security number and some other information. I scratched off the silver spot on the back of the first card and entered the number as requested by the PayPal site. The amount of the card came up, which was correct. But when I click "fund", I get an error saying "Paypal has declined this transaction. Please contact Paypal for assistance". This happened with the second card as well.

So I called Paypal and was asked to go through the entire procedure again while on the phone with them. Same error message. Transferred to a supervisor. Same thing. The supervisor told me this is a "known issue" and that Paypal is working on it and that I should try going through the MoneyPak website and seeing if that worked. Same error message. She then told me that Paypal is "working on the problem" and that it would be resolved at the end of the week. I tried again on Friday, same exact problem, same response from Paypal. Tried again on Monday, same results. Tried again today, same results.

The only way to get my money back from the MoneyPak cards is to request a refund, which takes 10 days and comes in the form of a paper check. I do not have a checking account, so I will have to pay a fee to a check cashing place to cash the checks, which is another loss of money after having paid for the cards in the first place.

No-one seems to care at either place that this is happening and they keep advertising MoneyPak as a way to fund your Paypal account INSTANTLY. Now I owe late fees for the bills I was trying to pay by starting this in the first place. I even tried purchasing a prepaid GreenDot debit card hoping to just transfer the funds (for ANOTHER $4.95) but CVS couldn't sell me the card without my having MORE cash on hand to fund the card with, they couldn't use my already purchased and activated MoneyPak cards.

This feels less like a technical issue and more like a scam to me every day since no-one can give me any answers as to why this is happening, what the problem is, why the transaction is continuing to be declined or when it will be resolved. They have my money, what do they care?
Lordjwalker Send email
Feb 23, 2012

Unable to fund PayPal

i had the very same issue (i even purchased the minimum 25$ prepaid visa) i am bewildered by their incompetence and told them thusly; "you have a very inconvenient loophole in your account verification system that does not allow me to transfer necessary funds to my paypal. i have been delayed 2 weeks so far and it would seem your company intends to delay me further 2 weeks in this refund procedure. your company is making me and my business loose both clients and money indirectly through your inept customer service representatives and over complexified internet banking system. this near-fraudulent not-to-mention stressful process results in complete dissatisfaction with (lack-there-of)"services" rendered. i am hereby requesting a refund of the total balance of greendot moneypak # ****-****-**82-47. i will have mo more relations with GreenDot or any of its business affiliates. please feel free to expedite the refund process..." end quote . needless to say, greendot did not allow me to send my refund request containing this memo. yet another fail on greendots part, pardon me while i roll a fatty to alleviate the stress produced by this robbery of business interaction...

sufficed to say; FUCK GREENDOT!
Rose Mahanor Send email
Feb 23, 2012

difficult to use

My 14 year old son purchased a Green Dot Moneypak at Walmart a while back. He lost the receipt which you need to activate the card and now we can no longer use the card which was 4.95 to activate along with 50.00 dollars added to the card for a total of 54.95. I phoned Moneypak and they can't help us. I then called Walmart and they too said they can't help. That's a loss of 54.95 for us and a gain of 54.95 for Moneypak. What a scam they've set up. It's preying on those people who lose the receipt. :(
Larry2011 Send email
Feb 23, 2012

difficult to use

Moneypak is a scam... I purchased a card for 300 bucks to transfer to paypal and it wouldnt transfer! I called money pak 5 times and they couldnt help me. they told me to call paypal so i did but they couldnt help me. Its suppose to be convenient right? That is the whole point. Well, nobody could help me so they issued a check to me and took my $4.95. I didnt even get to use it. Now I have to wait 7-10 business days to get my money back... What a scam and a rip off!

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