Today, April 23rd, I called my local Guitar Center in Chattanooga to ask about a Digital Voice Recorder adapter cable. I’m a frequent shopper and former employee of the store.

My boyfriend I called to ask about a 1/8 inch cable unto USB. Once we were transferred over to Pro-Audio a man named “Jonathan” answered and we asked him about the cable. He started to laugh and say “Cmon man, what is this a joke?” and continued to be oblivious to the fact that we were good customers, and nothing else.

We told him, “No, I need a cable” and he explained “Oh, no I don’t think we have it”. By the time my boyfriend hung up the phone, ‘Jonathan’ had been rude to us, disrespectful and displayed no customer service skills what-so-over. We were asking a legitimate question, and he had scoffed at us like we were so below his level.

I don’t think anyone deserves to be treated like this. Especially not two good customers (and former employees).

Congratulations, Guitar Center. You just lost two more customers. And I will be contacting Guitar Center corporate. We’ll be shopping at Humbucker Music and Picker’s Exchange from now on.

I'd love a chance to show you that we're better than you've experienced. My name is Jeremy Cole and I am responsible for Customer Service in Guitar Center stores. I can be reached at 818.735.8800 ext 2115 or [email protected].

Thanks,
Jeremy

So much for your Guitar Center 's customer appreciation. It is time for me to buy from another music retailer. I have spent thousands of dollars at guitar center, and you will not give me an credit Limit increase. I have never been late, always paid my account off ahead of time. So much for Guitar Centers Customer Satisfaction and Appreciation. I have a 735 credit score. I am sure another Music Retailer is going to enjoy my purchases. I will be posting this online.

I'd love a chance to show you that we're better than you've experienced. My name is Jeremy Cole and I am responsible for Customer Service in Guitar Center stores. I can be reached at 818.735.8800 ext 2115 or [email protected].

Thanks,
Jeremy