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Consumer complaints and reviews about H&R BLOCK CUSTOMER SERVICE DEPARTMENT

kim adkins Send email
Apr 16, 2014


im trying to get money refunded for federal tax filing that I didn't need 74.99 order #cfg9c69c7a2h4h7transaection#3975909130700182610294
matte Send email
Mar 5, 2013

Poor Comunicaton / RUDE

7013 W Roosevelt Rd
(708) 484-9901
On February27, I went into this location to inquire about filing taxes. Debb Hammond told me I would receive refund within 5 to 7 days. The next day I came to do my takes and Debb turned me over to Eric Weinman. He processed my taxes and told me I would receive with in 5 days. I have called to inquire several times Debb rudley told me she will call me when the check comes in and hung up on me. Please contact me to confirm you have received.
Thank You
Israel Matthew Espinoza
Jacque Speck Send email
Mar 20, 2012


I have going to the H&R Block office in Brady, Texas for the past years. In 1908, I went in and have my taxes done. As I was leaving, the accountant stated that I was to get the first time home purchasing for that year of $4500. Then the next year when I had my taxes done, she informed me that I had to repay the $4500 at $300 a year for the next 15 years. This is the first time I had heard of this. I did not need another payment of any kind, as I am 75 YOA and may not live another 15 years, leaving my children to repay this. Had I known this, I would not have taken it. Of course, again, this year she took out another $300 for this LOAN. i am so mad about this. When I asked her if other people took this and did they understand they had to repay it, she stated "yes, but they were kinda confused". What does that mean. What can I do about this. I feel she is reponsible for the payback not me. Please inform me. This is suppose to be a reputable company but with actions such as these, I fear not. Thanks for your time.
Lisa Johnson1981 Send email
Mar 16, 2012


My name is Lisa Johnson. I have gone to H&R BLOCK for many years and have not had any real problems.That is until now. On February 4, 2011 I made a purchase from Best Buy for a TV and other electronic items. While I was there the BB rep asked if I was interested in signing up for cable. I went through the entire process. When it came time to run my H&R BLOCK card it would not go through; saying "Unable to Process." The BB rep ran my card a total of three (3) times, each time getting the same results. The next day I realized that all three (3) times the money was actually taken off my card. It was in the "Pending" status. The amount for each transaction was $118.78. I went to BB the next day (Saturday) and spoke with the manager and a Directv rep. The manager called the number on the back of my H&R BLOCK card explaining the situation. The H&R BLOCK rep told the manager that the money would be released in 48hrs. The mgr asked if sending an authorization form over would speed up the process and was told that an authorization form wasnt necessary because the money would be refunded before the request was processed. The H&R rep was informed that Directv was NOT taking the money totalling $356.34 from my account and requested it to be put back on my card. When my money did not show up in 48hrs I called H&R customer service back and was told they had to open an investigation because Directv had not released the funds. I again asked about an authorization form and was told at this point an investigation was the next step. I was told I would receive an updated email every 24hrs until the issue was resolved. That was the last I heard. On 2/16/11 I called back to H&R customer service to inquire about this investigation and was told there was no investigation; that all I need is Directv to send over three (3) seperate authorization forms (one for each seperate transaction) and upon receipt my money would be refunded to my card. I have waited almost two weeks for my money to be refunded. I asked twice if I needed an authorization form and was told "NO" but am now being told I do. I am very upset because I could have had the forms faxed over immediately on 2/5/11 had the rep not told me and the mgr that it was not necessary. I am now waiting on Directv to give me these forms. What do I do in the meantime? I need my money refunded asap. I should NOT have had to wait this long. And to make it worse I am having to wait longer. The rep I spoke with tonight refused to give me corporate's number so I had to look it up online. He gave me his name which is Tarrell, but said he was not allowed to give me his ID number. I asked him 3 times to please give me Corporate's number and he refused. I don't know what is going on over in the customer service department but at this point I am certain my children could do better than the three individuals I have dealt with over the past couple weeks. I hope this letter will be taken seriously and not just simply blown off and thrown away. I have been a customer with H&R BLOCK for a long time and would like to continue with them but will not do so if this is how I will be treated when there is a problem. A problem that was not my fault.
Oswald Badresingh Send email
Mar 16, 2012


I filed my 2010 tax returns with the H&R Block, Rain Forest Pkwy branch and I was satisfied with the service I received. About a week ago I filed my 2011 returns online using the At H&R Block @ Home software. I called the office (Rain Forest) sometime after 4:00pm today (Friday, March 16) to ask about purchasing the software from H&R Block. The person whom I spoke with offered me the poorest customer service I have ever received anywhere. I do not remember her name but her voice indicates she was an older woman. She said " I use the company's software so I have no reason to use the one for sale, therefore I do not know the cost". That was very rude, therefore, I will purchase another company's software and have nothing more to do with H&R Block.
If, however, my complaint is investigated and the woman reprimanded, I may reconsider my decision.

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