Paid for Peace of Mind Guarantee in 2003, H & R made error on my tax return, they actually admit it but deny my claim due to time constraints. Letter from IRS explaining problem did not reach me in timely manner due to multiple moves... IRS does not forward mail. Have filed an appeal... what a nightmare... H & R Block owes me over $1,300.00.

We have been going to H&R block for our taxes since 02 and we never had any issues. Because our returns are a bit complicated we always bought the peace of mind contract. This year when we tried to do our taxes with them they informed us that they made a big mistake and that they will be ultimately responsible. So far my tax lady has been really responsive and giving me every possible scenerio within the law to figure out the least impact on my taxes. I feel that they are handling this issue in a really professional matter. I wouldn't go anywhere else. I also took the course this year but decided not to work for them due to the low pay but the knowledge I gained was worth my time and money.