Submit a Complaint

Hardees Fast Foods Restaurat

United States

Consumer complaints and reviews about Hardees Fast Foods Restaurat

cedric Send email
 
Feb 25, 2013

Drive Thru Timer

I went to Hardees Fast Food Restaurant this morning for breakfast and ordered a #4. This was a Sausage, egg and cheese biscuit combination with a sweet tea. I have done this on numerous occasions. And today as has happened on many other occasions in the past, I paid for the meal, received my drink, and was IMMEDIATELY asked to "DRIVE UP PAST THE WHITE LINE." Now I looked behind me as I always do and there was no one behind me. I stayed where I was. The individual again came to the window and repeated, "WOULD YOU DRIVE PAST THE WHITE LINE?" When I asked her why, when it was apparent that there was no one in the line behind me and this was a fast food restaurant, and I was awaiting "FAST FOOD" ... why dd I have to pull past the "WHITE LINE"... She stated..."We are on a timer...!" I suggest to you at "Hardees" that this is NOT the customers' problem! If your servers and employees cannot provide the service that YOU expect in a reasonable time that YOU have to place them on a timer and then inconvenience the CUSTOMER by asking them to extend themselves away from what is expected from what the CUSTOMER expects from a FAST FOOD franchise.... then you need to rethink your position or re-hire another group of qualified employees... or hire employees like the ones that work at the "COOK-OUT" or "CHICK-FIL-A"...! And they have NEVER asked me to "DRIVE UP TO THE WHITE LINE...!" Matter of fact... their employees are much more respectful and food is better tasting... I think I will go to either of them from now on.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username