Submit a Complaint

Harrahs Cherokee Casino

United States

Consumer complaints and reviews about Harrahs Cherokee Casino

shirlyglover Send email
 
Sep 19, 2016

Ripped Off

I am a frequent visitor at Harrah Casino in Cherokee, NC. My first complaint is that I do not receive any Harrah Cherokee, NC free slot plays in the mail as my peers do. I do not understand their reason for this since we all travel and play at that casino together. Secondly, I am writing to complain about my most recent experience on yesterday, September 17, 2016. I was playing one of their Tiger Khan machines and actually got a line of stars. At that point, the machine simply shut down. I called for customer service. Once customer service arrived to assist me, I was told to take my card out and replace it with their card. The customer service person then opened the machine and did a few things to get the same winning screen up that appeared before the machine went down. Here is the problem... the machine did not reward me with anything at all, nor did the customer service person offer a solution for compensation for the winning screen with stars aligned. I protested, but it did no good. Therefore, I am making this complaint so that people will beware of such things that happens. I feel as though the machine should have rewarded something or the customer service person should have offered some kind of repayment through their rewards department. It is unfair for me to lose my money so easily because their machine failed miserably AND the customer service person could not have cared any less.
User831793 Send email
 
Apr 8, 2012

Scam

I am a 11 year customer with Harrahs. A DIAMOND player. In July 2010, I received a handpay from a machine for 809.00. The handpay was in question, I questioned the payout, the slot attendant called for a VISUAL, a supervisor also validated the payout, and they also called, TECH SUPPORT to the machine, after all of this I signed for and accepted the payout. Two days later Chad Carver, director of Security notified me that the payout was a mistake made by employees failing to clear the machine from a previous payout. He demanded restitution, all but called me a crook, changed the original incident report by omitting certains facts, to make the report more FAVORABLE for Harrahs. After calling corporate offices and talking to Reggie Kirk (CEO”s Asst) and Mr Jensen in Las Vegas corporate about the situation, Mr Carver has become God of HARRAHS, he listed me as Defrauding a Innkeeper in Harrahs Computer System, he also sent a nasty letter banning me from ever playing at any zHarrah’s property again. I have tried repeated times to have the band lifted, and continue to be a loyal Harrahs customer. The problem is that nobody takes time to look at the facts, the real issue at hand, and could care less about the customer. This is not the first time a customer or loyal player has ran into a problem at Cherokee. there have been customers who hit jackpots and have not gotr paid, there has been a woman who was shocked, and injured by a machine. The problem with Cherokee is the casino and gaming regulations are owned and operated by the Cherokee Indians who only care about your money. Harrahs has a few key management in place but abide by the rukes of the Indians. In short they have lost alot of business from me and my family due to God (Chad Carver)!
User928781 Send email
 
Apr 8, 2012

Scam

I'm also a diamond player and have spent literally thousands of dollars over just the past few years..my mistake I know. But my experience was sitting in my bath jacuzzi filled with black mold spewing from the jets! Not just once but 3 different times!! I am so traumatized by this and contacted Ms. Shiver via email..customer support. She got back to me quickly but offered no compensation..they gave me a $25 dinner ticket but so what..I have so many comps I can eat many meals for nothing. When I told her I felt I could sue..I have pictures of the mold..for this debacle, she said she could no longer communicate with me. I guess it's time to quit going all together, and I hope everyone would ban Harrah's Cherokee and put it out of business. I've also had slots not pay what they're supposed to..ex: 9.95 on a $10 hit and so on. I've done the math and watched it closely..but nothing is ever done..I've been told I wasn't adding right!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username