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HatchetGear.com

United States

Consumer complaints and reviews about HatchetGear.com

Lilgeminimomma87 Send email
 
Feb 23, 2012

Not received merchandise that I paid for

I ordered and had recieved everything and jus purchased again, wrote wrong apt. Number called customer service and have not recieved a call. Horrid customer service i can not believe it. Sounds like A 13yrs old's voicemail totally unprofessional. I hate waitin on the phone but to get an answering machine is f*cked up. I do expect more from a company i am trusting. Once i get my merchandise i wil never order from the
Again and makes me sad bc i luv representing ICP.
Send email
 
Feb 23, 2012

Not received merchandise that I paid for

I ordered $110.00 worth of merchandise and paid an extra $10.00 for 3 day shipping. I have not received anything and they took money of my visa! I have been calling for 2 weeks now and sometimes I will get a recording that says I have reached Hatchetgear and leave a message but more times I have received a message that just says leave a message. I have left 15 messages all during the hours they have posted as being open. What is going on? Something must be done about this! Can someone please help me? I even had a confirmation order number and was promised an email and haven't received a call back nor any emails. Their phone is 1-248-426-0115
MsSpink17 Send email
 
Feb 23, 2012

Not received merchandise that I paid for

I wish I could say I would never buy from hatchetgear again but sadly they are the only ones who make it! all i have to say is they FUCKING SUCK HORRIBLE CUSTOMER SERVICE. I orded a shirt dec 6 for my brother as a christmas present dec 20 came around and he had still never received it. I called and they had said the box got sent to wrong address (NOT TRUE) and they would send it back to me. they never notified me of this happening they never did anything about it either until I called. THEN they wouldnt send it to my brother the shipping and billing address have to be the same HOW fUCKING STUPID ITS CHRISTMAS AND ITS ODVIOSLY A CHRISTMAS PRESENT! it is now Jan. 4, 2012 and I have still not recieved the package very rediculous I thought I could expect more from ICP
Send email
 
Feb 23, 2012

Hello, is anyone at home?

I placed this order and had conformation of order placed successfully on 12 June 2006. Money to the total of the order ($193.00) was taken from my account via my visa debit card on the 13 June 2006. and up to today's date 20 July 2006 i have received nothing No Goods, No confirmation of shipping and no response to my LAST email explaining this same matter, sent over 2weeks ago. I realize you guys may be a little bit busy and that my order wont make you a fortune but i would like a response and either the goods ordered or a complete refund back into my visa account I have even tried ringing and got your answer phone full reply.

It seems we are not alone. We also placed an order from Hatchetgear.com and are still waiting!! Is this firm still in business? Any info would be appreciated.

ORDER REFERENCE NUMBER :390542

Conformation of order placed 12th June 2006.
Mia69 Send email
 
Feb 23, 2012

Hello, is anyone at home?

I had opened up an official complaint with the BBB and actually found that their rating as a business is terrible A being good and F being terrible, they had like an F-. They contacted Hatechetgear several times in regards to my complaint and never heard anything from them. They certainly need to make some changes.

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