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Consumer complaints and reviews about HatchetGear.com

asanders1022 Send email
Oct 28, 2015

VIP didn't get what I paid for

I paid $100.00 for VIP passes to meet ICP before the entire concert began. We were told that we wouldn't be meeting with them until 8:30 instead of before the concert. All of the VIP guests lined up to meet with them at 8:30, and stood in line waited 2 hours on them to let us in. We missed half the show waiting. Finally, we got let into a room where we then had to wait another thirty minutes. When they finally graced us with there presence we were told to hurry up and hand them what we wanted signed because they only had ten minutes with us. The price I paid claimed to include a hug, dap, picture, and an amulet that was exclusive to VIP guests. We received none of these items not even the amulet. I feel as if I was ripped off and will most likely not be getting a VIP for any future concerts for ICP. I would like to be compensated or given what I was promised when I paid.
darrell jackson Send email
Mar 13, 2015

have not received merchandise i paid for

Have not got a tracking number are anything this makes me up in a fan of all the music from the juggalo family and I usually just go buy my cds in town are Waco decided to order some stuff from y'all on February 20 here it is march 12 and no tracking number are anything I just dissapoints me I call customer service and never get a person always answering machine and it says leave name order number and address and will get back to you but it won't allow you to do that so I would just like to no where my order is at please .
Leeanne Send email
Mar 7, 2015

Charged more on my credit.

To Whom It may Concern. Love your merchandise. My first order. Payed by credit. I am from down under. When my statement came through from my bank I was charged extra . Total of 97.41 including shipping,handling & tax. All paid but on my bank statement an the amount was 124.36. For what was the extra that I paid for? Would like a repayment for that difference.Will not be buying anything anymore from your company until I get it. Order no 100093225
Lilgeminimomma87 Send email
Feb 23, 2012

Not received merchandise that I paid for

I ordered and had recieved everything and jus purchased again, wrote wrong apt. Number called customer service and have not recieved a call. Horrid customer service i can not believe it. Sounds like A 13yrs old's voicemail totally unprofessional. I hate waitin on the phone but to get an answering machine is f*cked up. I do expect more from a company i am trusting. Once i get my merchandise i wil never order from the
Again and makes me sad bc i luv representing ICP.
Send email
Feb 23, 2012

Not received merchandise that I paid for

I ordered $110.00 worth of merchandise and paid an extra $10.00 for 3 day shipping. I have not received anything and they took money of my visa! I have been calling for 2 weeks now and sometimes I will get a recording that says I have reached Hatchetgear and leave a message but more times I have received a message that just says leave a message. I have left 15 messages all during the hours they have posted as being open. What is going on? Something must be done about this! Can someone please help me? I even had a confirmation order number and was promised an email and haven't received a call back nor any emails. Their phone is 1-248-426-0115
MsSpink17 Send email
Feb 23, 2012

Not received merchandise that I paid for

I wish I could say I would never buy from hatchetgear again but sadly they are the only ones who make it! all i have to say is they FUCKING SUCK HORRIBLE CUSTOMER SERVICE. I orded a shirt dec 6 for my brother as a christmas present dec 20 came around and he had still never received it. I called and they had said the box got sent to wrong address (NOT TRUE) and they would send it back to me. they never notified me of this happening they never did anything about it either until I called. THEN they wouldnt send it to my brother the shipping and billing address have to be the same HOW fUCKING STUPID ITS CHRISTMAS AND ITS ODVIOSLY A CHRISTMAS PRESENT! it is now Jan. 4, 2012 and I have still not recieved the package very rediculous I thought I could expect more from ICP
Send email
Feb 23, 2012

Hello, is anyone at home?

I placed this order and had conformation of order placed successfully on 12 June 2006. Money to the total of the order ($193.00) was taken from my account via my visa debit card on the 13 June 2006. and up to today's date 20 July 2006 i have received nothing No Goods, No confirmation of shipping and no response to my LAST email explaining this same matter, sent over 2weeks ago. I realize you guys may be a little bit busy and that my order wont make you a fortune but i would like a response and either the goods ordered or a complete refund back into my visa account I have even tried ringing and got your answer phone full reply.

It seems we are not alone. We also placed an order from Hatchetgear.com and are still waiting!! Is this firm still in business? Any info would be appreciated.


Conformation of order placed 12th June 2006.
Mia69 Send email
Feb 23, 2012

Hello, is anyone at home?

I had opened up an official complaint with the BBB and actually found that their rating as a business is terrible A being good and F being terrible, they had like an F-. They contacted Hatechetgear several times in regards to my complaint and never heard anything from them. They certainly need to make some changes.

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