More services
Undo
Messaging
Options
M Tariq
[email protected]
Previous messageNext messageBack to messages
Chat transcript‏
Chat transcript
Actions
LiveChat
Add to contacts
28/01/2015
[Flag this message]
To:
[email protected]
[email protected]
Chat transcript
Name:
E-mail:
Mobile Number:
Edward Wed, 01/28/15 08:32:51 pm Australia/NSW
Hello Client. How may I help you?
Client 08:33:06 pm
Hello again Edward
See u did not call ?
Edward 08:33:29 pm
Oh I'm so sorry. Busy with a call.
But I can call you now.
Client 08:34:05 pm
did u forward the chat between me and chrisie which you confirmed seen and rude
we can chat here
hello
Edward 08:34:36 pm
Yes.
I've already forwarded it to him
Client 08:34:58 pm
have u read the contents of that chat too
yes or no
Edward 08:36:01 pm
And he is still reviewing it.
Client 08:36:15 pm
did u saw that chat
Edward 08:36:20 pm
Yes.
They said that
Client 08:36:39 pm
do you agree chrisie was rude ?
Edward 08:36:47 pm
Yes. I do agree.
Client 08:36:52 pm
great
Edward 08:37:00 pm
I believe it was wrong
Client 08:37:05 pm
What di chris plummer said ?
what did Chris plummer said ?
Edward 08:38:07 pm
Actions will be discuss to chrisie by tomorrow. He didn't told me what he will gonna do to chrisie.
He is upset.
Client 08:38:33 pm
who i9s upset and why ?
who is upset and why ?
Edward 08:39:16 pm
Mr. Chris Plummer, because we need to deliver a good service to customer.
Client 08:39:45 pm
does he know and understand chrisie was rude ?
Edward 08:40:00 pm
Yes.
Client 08:40:03 pm
and gave bad customers service
Edward 08:40:07 pm
Yes.
Client 08:40:22 pm
so we wait till tomorrow now
My friend also tell was it right for Hello agents to call me last night !.15 Am than !.45 Am
Edward 08:41:34 pm
We are wrong for calling you late night last night.
I apologize for that one.
Client 08:42:21 pm
thanks for beiong so honest. I now have all in chat acceptung Chrisie was rude, bad service and wrong to call that late
Doi am going to save this chat do you mind if I post it
this is a very strong evidence and I love to post it
please read this chat what is in that
one thing
why hello offered me 4 40.00 in return to remove my previous post
sorry $ 40.00
Edward 08:45:21 pm
I want to resolve the problem that is why offered you $40 credit.
For the Inconvenience.
Client 08:45:41 pm
no u said to remove the post
it is recorded
did u nt said to me you will offer me $ 40.00 credit I asked what I need to do in return you said remove my post
Edward 08:47:02 pm
Yes, i remember.
Client 08:47:04 pm
yes or no ?
Edward 08:47:07 pm
Yes.
Client 08:47:14 pm
look
Thanks you made my life so easy I have in this chat that chrissie was rude, bad service,. wrong for hello to call so late, offered 4 40.00 to remove the post
I am now going to put this chat on google
wrong is wrong
i will now badly name and shame Hello ill act
also report to tio
?
Edward 08:49:56 pm
I'm really sorry for everything Mr.
I really want to resolve this one.
Client 08:50:14 pm
ok but this chat going on google
i dn't want to resolve it
i am disgusted by u peoples
Edward 08:51:15 pm
If there is anything that I can do to resolve this problem Mr.
Client 08:51:23 pm
nothing
I m sorry edward
Now final request
Humble one
Edward 08:52:42 pm
Okay what is it?
Client 08:53:23 pm
i need a reply if any action taken about chrissie
she can not disrespect Hello clients any more
Edward 08:54:14 pm
I understand Mr .
Client 08:54:25 pm
Earlier I asked u to reverse the credit did u do that
Edward 08:54:34 pm
Yes. It is already done.
Client 08:54:41 pm
perfect
now no credit in the account
Edward 08:55:31 pm
Yes.
Client 08:55:38 pm
excellent
How long we have to charge the account before we lose the number
Edward 08:56:19 pm
30 days.
Client 08:56:29 pm
can u extend that
to a longer period
Edward 08:56:51 pm
I have to ask our supervisor about that.
Client 08:56:58 pm
please
who is the supervisor
Edward 08:57:42 pm
I'm afraid she is not available at the moment.
Client 08:58:02 pm
so wat to do
Edward 08:58:17 pm
Have to ask her later.
May I ask you something?
Client 08:58:32 pm
how later where is she
ask
wat u like to ask edward
Edward 08:59:25 pm
Why would you like to extend the expiry of the number?
Client 08:59:40 pm
personal reasons
where is da supervisor
Edward 09:00:17 pm
So are you going to accept the simcard?
Client 09:00:42 pm
not sure depends on tomorrow action against chrissie
as i said i am going to post this chat on google lot of good things like u accepted chrissie was rude, called me late was wrong, bad service and offered me money to remove the post i want the world to know
hello will nt b very happy
Edward 09:03:12 pm
I understand where your frustration coming Mr .
Client 09:03:39 pm
if u really understand than tell me where my frustration is coming from
Edward 09:04:02 pm
For the bad service and the rudeness and also the late night call.
Client 09:04:29 pm
absolutely so you accepting Hello was wrong
Edward 09:05:22 pm
Can we just fixed this one?
Client 09:05:31 pm
but how
how ?
Edward 09:06:52 pm
If you can just accept the simcard we have sent you.
Client 09:07:01 pm
than
than what
Edward 09:09:08 pm
So that we can resolved the issue about the simcard
Client 09:09:25 pm
why Hello is pushing me to accept the sim card ?
Edward 09:09:36 pm
Not the hello but me.
Because that is the issue I am responsible to fix. And haven't resolved yet
Client 09:10:44 pm
be honest it wn't be resolved i want to write more on the net
be honest who told you to make me accept the sim card
Edward 09:11:28 pm
No one.
Just me trying to figure out how to resolve this.
Client 09:12:40 pm
you can't my friend too late'
Edward 09:14:03 pm
Okay. Mr . I'm really sorry for all that we have caused you.
Client 09:14:14 pm
ok
Is that ok with you if I post this chat on the net
Edward 09:15:06 pm
Even of I say no. There is nothing that I can do to convince you to resolve this.
Client 09:15:35 pm
not until chrissie is sacked
Edward 09:15:59 pm
We have to wait until tomorrow for that.
Client 09:17:04 pm
look edward I definitely will return the Sim Card and tomorrow night do another post
Edward 09:17:22 pm
I understand.
Client 09:17:44 pm
I will return the sim as soon as i get it
One thing
I like to speak to some one from Hello Head office in Australia
Possible ?
Edward 09:18:33 pm
I'm not sure Mr .
Client 09:18:50 pm
than how can you resolve it
Edward 09:19:01 pm
How do you want to resolve it?
Client 09:19:36 pm
I want to speak to a senior manager from the head office pliz
Edward 09:20:07 pm
I cannot assure you that but let me try.
Client 09:20:16 pm
iok
Edward 09:20:22 pm
One moment.
Client 09:20:37 pm
sure
Edward 09:27:13 pm
I
Client 09:27:19 pm
where r u Edward ?
Edward 09:27:46 pm
Mr. Mohammed I'm just here.
Client 09:27:47 pm
who you are talking to ?
where did u go for so long
Edward 09:28:21 pm
I'm sorry but our business hours is already over.
And Mr.Plummer already went home.
Client 09:28:48 pm
you go home to now please
i will return you sim as soon as i get it i ll not accept the delivery
Edward 09:29:27 pm
Again I do apologize Mr. Is there anything else that I can help you with?
Client 09:29:41 pm
not interested
Edward 09:29:48 pm
I do understand.
Client 09:29:57 pm
let mr plummer i will be posting this chat on the net
good bye
Edward 09:30:44 pm
Okay Mr. Have a goodnight. I'm so sorry for the inconvenience?
Client 09:31:21 pm
i will do it tomorrow night if you can some one from the head office to call and discuss this with me i b very happy
Edward 09:32:56 pm
Okay. Mr.Mohammed. I will just gonna arrange a call back by tomorrow.
Client 09:33:28 pm
make sure it is nt Mr plummer calling me i want some one from the head office
Edward 09:35:20 pm
Okay Mr. Mohamed. I'll take note of that one. And i'll put it in or records.
Client 09:36:20 pm
do that i do nt care for a second
Edward 09:36:36 pm
Is there anything else Mr. ?
Duration: 1h 3m 49s
E-mail from LiveChat
Dear All,
Re : My Earlier post about exceptionally poor customers service from Hello Mobiles call Centre in Manila. Please find above the Transcript of the Chat i had with Edward who is one on the customer Care Team agent in Manila. I have formed an opinion that Edward had a Masters Degree in lying and is an ideal staff Member who knows how to suck up on their Managers to save his Job and be in Good books with him/her. this man has created so many problems. Above chat Transcript confirm that Hello Mobile Customer Care Team member Crissie was rude to me and her manager Mr Chris plummer took no action which has raised many concerns. One would ask Since Mr Plummer has got enough evidence and why He was reluctant to take an action. what relationship he has with the accused whicch has stopped him to take appropriate action. You will note from the chat transcript that i asked edward to have some one from Hello Head office in sydney to call me to discuss this matter definitely not Mr chris plummer. I was very disappointed when Mr Chris plummer rang me i nicely asked him what action he intends to take against Chrissie. He replied I am investigating it and waiting for the call recording, since there was no phone Conversation involved but was only a Chat and it was confirmed ( see Chat Transcript above that Mr Plummer has already got the Transcript of my chat with Chrissie but Mr plummer is a incompetent that he was not even aware of the situation while His staff is suggesting that he is well aware and has got Evidence but the phone call from Chris plummer who I understand is responsible for over all operation of the Customer care Team that either i was mislead told lies by edward or Mr plummer for some reasons was protecting Chrissie and this has raised lot of concerns in my mind. i would ask Senior management of hello Mobiles to please fully investigate Mr chris plummer position and his conduct as a Manager. what is stopping him to take an appropriate action and if he is a close friend of Chrissie. I have from my experience learnt that Hello Customers Care Team in Manila is a Factory which produces Mental iollnes and tell lies. I invite dear all to please read the above Chat transcript that will reveal that Customer Care agent was telling lies and most importantly Mr plummer has no intentions t6o take any action against the accused young Female agent. i am seeking full investigations in to this and like to ask Mr plummer why Chrissie is so important that you took no action and what you doing there getting big pay packets. you have failed in your duty of to Hello customers. you are incompetent and must resign. I assume hello is sending millions of Dollars to improve their Customers service where that money is going if it was being spent for the true purpose than I would not have faced incompetent peoples like Chris plummer, edward and chrissie. This is a very exciting point am about to share with you and Readers will hate Hello Mobiles. The day i shared my experience with Hello staff on complaint Board i received a phone call from rose from hello mobiles at 1.15 Am which I refused than i received another call from edward half an hour later that was 1.45 Am. can any one tell me if that was the right time to call and I was offered 4 40.00 worth of Credit and when I asked what I need to do in return Edward told me to remove my earlier post from the complaint Board. it was disgusting and I felt insulted. Above Chat transcript with edward will support my allegations. i will continue naming and shaming Hello, Mr chris plummer until such time matter is fully investigated along with Mr plummer conduct as a manager and it is investigated why Mr plummer was reluctant to take an action against the young Female Agent chrissie who was so rude to me on chat. Mr plummer is most incompetent Manager i have ever come across My next post will have his picture there for dear all to see. I urge all those who had a problem with Hello Customers Care team to come forward , name and shame them. I further urge to think twice before becoming Hello mobile Customer. I am asking hello CEO to intervene order an enquiry why Mr plummer took no action against young Female agent chrissie, when he rang me why he was unaware of the situation, why i was called so late and offered 4 40.00 to remove my previous post all is documented in the above Chat transcript. I have for security reasons removed my name from the chat transcript. Hello Customer care team in manila is a factory which produces mental illness and Mr Chris plummer is it's manager
