Same happend to me!

We rent a car in august in Milano airport and in November they charged us 36€ for administrative fee. I called them and they told me that it was for a fine we did 40 minutes later after we took the car. I asked them to send me the original fine with all details, but they only sent me the Hertz invoice for the administrative charges. I called them again and claimed for more details. They told me the traffic agency of Milano would send me the information (something that never happened). So I made my ultimatum “or you send me the original fine or I will reject the paid”…Immediately I have my money back in my account!!
So, an advice…If you insist, you have your money back…Hertz is a fraud!!!

Nothing changed until now. I was charged in February 2012 twice 30 Euro by Hertz Advantage Roma. I try to cancel this charge with mastercard. I have not signed any bill, I had rent a car of Advantage easter 2011 in catana/sicily!

Same happened to me and noticed today. I don't owe any money to Hertz and I was charged €36 which I don't know what they represent. I have just contacted my bank and will wait reply in the coming days. I never had any problems with car rentals in italy, however it seems that Hertz like to play games.

I had the same problem. Hertz Italy charges me EUR 36, 30 for a Verbale Fine On Line on 09/29/2011 today. No reason for that and no explanation too. This is in my opinion a fraud. I don´t recommend to rent a car from Hertz Italy.

I have received the same fine from Hertz. THe charge was from Bologna, which was unusual. I received a fine while the car was in the Hotel parking garage and I was in my Hotel room getting ready for lunch. I contact Hertz and they cannot produce any ticket. They said that I have to contact the police to find out the ticket. I asked them why they charge me. Hertz replied that it is an admistrative charge for giving your information to the police. I contacted the police in Bologna and they had no records of any ticket. I have received a similar charge when I rented from them three years ago and I have never receive any paperwork from Italy. I have found out from other people who have rented from Hertz Italy that this is a scam in Hertz Italy. I rent from same car Hertz Spain and I have not received any weird charge from them. I contacted the Hertz corporate headquarters and they said that I have to deal with Italy Hertz not them. They told me to just pay the charges, which will be lest trouble then disputing it. They mentioned that it will be easy to pay then to fight it. I guess that Hertz Italy is constantly charging customer with no support and getting away with it. I am an Italian and I am very disappointed in how Italy Hertz are ripping off customer. I guess with all their problems, Italy will now be on the bottom of my list for a return trip. I do not like to ripped off.

Good news: i wrote a mail to hertz germany and asked them to clear the situation witz Hertz in Neaples. And - i got my money back!!

Hi all,

The same happened to me. They sent 3 invoices for 36 euros at time 5, 6, and 7pm. I took the car at 4pm and drew towards Switzerland. The bills at time 5 and 7 were from same place but the bill charged at 6 was from a place close to geneva. This is totally fraud. I dint knw what to do but I could see from my bank account that i could cancel the payment. I did and I am going to report it to my bank and call hertz, italy.

My visa bank card was billed three times 36 euros in novembrer 2011 from Hertz spa italia Roma. I did called my visa bank claimed division and told them that I find it unusual such amounts and that I don't want to pay them. They immediatly made a contest claim to Hertz Italia Roma and saying that they were going to ask documents proof for these three transactions. I really think that Hert italia is using my visa card number for frauds purpose.

Hello! I rented a car in Florence too. After 4 months I received the firsta charge of 36, 00 euros on my credit card. Two months later there is another charge for the same amount of 36, 00 euros. After reading all these comments, I am sure now this is a scam from Hertz and they are just taking advantage of the tourists that are now too far away to complain personally about it and to verify with the authorities that this is not a SCAM. Umbelievable!

I just realized, that the same happened to me: in May we had a car from Hertz Italiana, and in July as well as in August, they charged me each time 36.- € from my Visa card. What is to do???