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HERTZ ITALIANA SPA ROMA

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Consumer complaints and reviews about HERTZ ITALIANA SPA ROMA

Gary Rubloff Send email
 
Jul 8, 2014

Hertz Italia cheats

We have had horrendous experiences over and over again with Hertz in Europe, particularly in Italy. Hertz should divorce its name from the Euro counterparts, because they get and deserve a bad name in Europe, in striking contrast to great service in U.S.

TRAFFIC TICKETS:
They routinely charge nearly $50. just to look up and tell the municipal authorities who it was that rented the car which had a traffic violation. Sadly, the cutsy Italian villages shake you down by taking a photo of your rental's license plate and claiming you were in the wrong lane, or something like that. Hertz sends its bill first, against your credit card, then months later you get Italian notices that double your fine.

OUTRIGHT THEFT:
We returned our Hertz rental to Rome airport one evening, then realized early the next morning that I'd left an expensive camera under the seat. First thing when Hertz opened in the morning, I was at their door. No way, they were no help whatsoever. I called several times from U.S. to their lost and found, no luck. I am convinced it was pure theft.
Lucia Send email
 
Nov 28, 2012

Verbale fine on line

Same happend to me!

We rent a car in august in Milano airport and in November they charged us 36€ for administrative fee. I called them and they told me that it was for a fine we did 40 minutes later after we took the car. I asked them to send me the original fine with all details, but they only sent me the Hertz invoice for the administrative charges. I called them again and claimed for more details. They told me the traffic agency of Milano would send me the information (something that never happened). So I made my ultimatum “or you send me the original fine or I will reject the paid”…Immediately I have my money back in my account!!
So, an advice…If you insist, you have your money back…Hertz is a fraud!!!
HPKRAUTH Send email
 
Mar 21, 2012

Verbale fine on line

Nothing changed until now. I was charged in February 2012 twice 30 Euro by Hertz Advantage Roma. I try to cancel this charge with mastercard. I have not signed any bill, I had rent a car of Advantage easter 2011 in catana/sicily!
Jeroboam Send email
 
Feb 23, 2012

Verbale fine on line

Same happened to me and noticed today. I don't owe any money to Hertz and I was charged €36 which I don't know what they represent. I have just contacted my bank and will wait reply in the coming days. I never had any problems with car rentals in italy, however it seems that Hertz like to play games.
Jeronimo Huete Send email
 
Feb 23, 2012

Verbale fine on line

I had the same problem. Hertz Italy charges me EUR 36, 30 for a Verbale Fine On Line on 09/29/2011 today. No reason for that and no explanation too. This is in my opinion a fraud. I don´t recommend to rent a car from Hertz Italy.
Luigi Roma Send email
 
Feb 23, 2012

Verbale fine on line

I have received the same fine from Hertz. THe charge was from Bologna, which was unusual. I received a fine while the car was in the Hotel parking garage and I was in my Hotel room getting ready for lunch. I contact Hertz and they cannot produce any ticket. They said that I have to contact the police to find out the ticket. I asked them why they charge me. Hertz replied that it is an admistrative charge for giving your information to the police. I contacted the police in Bologna and they had no records of any ticket. I have received a similar charge when I rented from them three years ago and I have never receive any paperwork from Italy. I have found out from other people who have rented from Hertz Italy that this is a scam in Hertz Italy. I rent from same car Hertz Spain and I have not received any weird charge from them. I contacted the Hertz corporate headquarters and they said that I have to deal with Italy Hertz not them. They told me to just pay the charges, which will be lest trouble then disputing it. They mentioned that it will be easy to pay then to fight it. I guess that Hertz Italy is constantly charging customer with no support and getting away with it. I am an Italian and I am very disappointed in how Italy Hertz are ripping off customer. I guess with all their problems, Italy will now be on the bottom of my list for a return trip. I do not like to ripped off.
RSXantener Send email
 
Feb 23, 2012

Verbale fine on line

Good news: i wrote a mail to hertz germany and asked them to clear the situation witz Hertz in Neaples. And - i got my money back!!
RahulKrishnan Send email
 
Feb 23, 2012

Verbale fine on line

Hi all,

The same happened to me. They sent 3 invoices for 36 euros at time 5, 6, and 7pm. I took the car at 4pm and drew towards Switzerland. The bills at time 5 and 7 were from same place but the bill charged at 6 was from a place close to geneva. This is totally fraud. I dint knw what to do but I could see from my bank account that i could cancel the payment. I did and I am going to report it to my bank and call hertz, italy.
Richard Blais Send email
 
Feb 23, 2012

Verbale fine on line

My visa bank card was billed three times 36 euros in novembrer 2011 from Hertz spa italia Roma. I did called my visa bank claimed division and told them that I find it unusual such amounts and that I don't want to pay them. They immediatly made a contest claim to Hertz Italia Roma and saying that they were going to ask documents proof for these three transactions. I really think that Hert italia is using my visa card number for frauds purpose.
Superupsetcustomer Send email
 
Feb 23, 2012

Verbale fine on line

Hello! I rented a car in Florence too. After 4 months I received the firsta charge of 36, 00 euros on my credit card. Two months later there is another charge for the same amount of 36, 00 euros. After reading all these comments, I am sure now this is a scam from Hertz and they are just taking advantage of the tourists that are now too far away to complain personally about it and to verify with the authorities that this is not a SCAM. Umbelievable!
RSXantener Send email
 
Feb 23, 2012

Verbale fine on line

I just realized, that the same happened to me: in May we had a car from Hertz Italiana, and in July as well as in August, they charged me each time 36.- € from my Visa card. What is to do???
Twoheadedboy Send email
 
Feb 23, 2012

Verbale fine on line

Rented a car from Hertz in Rome (Train Station) in July. Received the 36 Euro charge on my CC in September, followed by the "Invoice" the next month. I searched Google and found this page, confirming my suspicions that this was a total fraud. Luckily I charged the original car rental to my American Express, and when I called them tonight they immediately credited the charges back to my account. The fact that I only had to wait on hold for about 30 seconds before the full refund was issued tells me that this is a well-known scam. So, call your CC company if you get this bogus charge and hopefully they will take it off as easily as American Express did for me. I definitely won't be renting from Hertz in Italy ever again.
Waynew706867 Send email
 
Feb 23, 2012

Verbale fine on line

I had the same problem in Italy and was charged 4 X 36.00 Euro's

Just got off the phone with Master Card and they are going to remove the charges, cancel my card, contact their fraud department and issue a new card.

This certainly seems like a scam to me.

Wayne
Jens Vester Pedersen Send email
 
Feb 23, 2012

Verbale fine on line

I have received a verbale fine on line at 18:04 hrs. in Novate Milanese totalling 30 EURO which have been withdrawn from my credit card.<br />
The problem is that I rented the car at Milan Malpensa Airport at 13:14 hrs. and passed Lucca several hundred kilometers away south at around 18:00 hrs. on my way to Montecantini-Terme in Toscana where I arrived at my hotel about 19:45 hrs.<br />
I had some problems at Hertz Milan Malpensa Airport in obtaining the required car and papers were revised several times.<br />
I do not know of any verbale fine on line and have in no way been in Novate Milanese at the claimed hours 18:04. As a consequence of above I want my money back.
Caribalop Send email
 
Feb 23, 2012

Verbale fine on line

He hablado con atención al cliente de HERTZ España y me dicen los muy jetas que todo esto es una práctica común, que a ellos les avisa la policía de un multa y que ellos avisan al que alquiló el coche, aviso que cobran, en mi caso 36 euritos de vellón y alegan que es legal porque está en el contrato que firmas al recoger el coche, cojonudo!!. Luego por lo visto y en teoría, te llega la multa como tal que enviaría la policia...
Trataré por todos los medios de no pagar esta estafa y si me llega a la tarjeta, hacer la devolución y si me tocan mucho los chismes, les denuncio al juzgado. Y lo que tengo muy claro, no volveré a alquilar nada a Hertz, a parte de la publicidad negativa que les voy a hacer a quien pueda.
Caribalop Send email
 
Feb 23, 2012

Verbale fine on line

He hablado con atencion al cliente de HERTZ Spain y me dicen los muy jetas que todo esto es una practica comun, que a ellos les avisa la policia de un multa y que Hertz avisa al cliente, aviso que cobran, en mi caso 36 euritos de vellon y alegan que es legal porque esta puesto en el contrato que firmas al recoger el coche, cojonudo!!. Luego por lo visto y en teoria te llega la multa como tal que enviaria la policia...
Tratare por todos los medios de no pagar esta estafa y si me llega a la tarjeta, hacer la devolucion, y si me tocan mucho los chismes, les denuncio al juzgado. Y lo que tengo muy claro, no volvere a alquilar nada a Hertz, a parte de la publicidad negativa que les voy a hacer a quien pueda.

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