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HSN

United States

Consumer complaints and reviews about HSN

Polishgirl Send email
 
Dec 3, 2016

Packages

I ordered many packages from hsn they screwed up big time with the address i did ordered online but i did deleted my old address and put my new address some things was sent to my old address some to my new address and some things were sent back to hsn they never want to take the blame for their screw up!
TheresaL Send email
 
Nov 21, 2016

They cancelled my order

I have ordered lots of items from HSN in the past I am even paying some flex pay on a few makeup items that I have received in the last 2 months I always thought of HSN and a life savor of getting stuff that I really did not need but really wanted well I had ordered a set of makeup brushes that were 185.00$ and that went through just fine but later in the day I went to go check and it said it was on back ordered I don't want to wait till the day before Christmas for this item so I canceled it and ordered my son a tablet and they took the money out of my account and everything was fine then about 2 hours after making the ordered I see that they cancelled my tablet and I called to ask why this was and they told me they would send me a email with a code on it and I would have to call back with this code to verify that I am me pretty much well as the day went on I was thinking well that just don't sound right so I called back in again to get a gentleman that says that was a lie and he is unsure of why the other woman I spoke with told me that that ti would be getting a letter to tell me they denied me for flexpay on the tablet that was 44$ cheaper then the brush set I was just fine with getting so I don't like this at all it really seems like discrimination if you ask me you can't say you get flexpay on everything then come back and say nope never mind sorry your not good enough for this item now maybe if we were talking about a 1000 dollar tv are something but for a tablet that is not even name brand and only 145$ I can really understand and they really need to have a big meeting so they don't tell people the wrong information I am happy this happens though I went to QVC and got my son a really awesome iPod touch 6th genartion for cheaper flex pay and it's a name brand item that I can spoil my baby with for Christmas
Clymbn Send email
 
Oct 26, 2016

Ordered a Circuit machine

I ordered a Circuit machine back in September,item was on backorder they just pulled money from my PayPal account and come to find out they cancelled the order the same day,i called PayPal to stop payment because the order cancelled.. they are stealing money people!!!!!
elsiemarie Send email
 
May 30, 2015

Returns

HSN is the biggest ripp off liars ever. They tell you if you don't like anything just return it, no problem. BIG PROBLEM! In 2011 I lost my job, before losing it I had ordered a bunch of things from them. I realized when I got them, I couldn't afford them since I had lost my job, so I didn't want to owe anything on easy pay. So I returned all of it...didn't owe them a dime. Finally got a job and tried to order something from them and they said "your account is closed for returning to many items" really. They were so rude and I explained why I did, they could care less. Rudest customer service ever...I've heard they do this a lot to people. They should really say don't return to much or your account will be closed. QVC is the best, customer service, polite operators, etc. Never have I had a problem with them and I returned a lot to them. HSN just says to bad once we close your account it can't be reopened. I could see if I owed money? They stink!!!
chaines Send email
 
Feb 19, 2014

Refund

I returned a tablet within a week and a half of having it. I had trouble seeing the screen. I have ms and optic nerve issues. I explained this when I ordered it and was told there would be "NO" problems returning it as long as it was within 30 days. Well I have been waiting for my refund, sent 2 emails, called, and even had a chat session online with an HSN employee. First they told me they could not do my refund because they could not get around their system, it was having a problem. I asked them if they could please use a different system or let me chat with a supervisor. They said No and that supervisors do not chat with customers. I kept bugging this person named Jeri. then they said they finally got around the system and they did my refund but put it all on my bank and said it would be up to 72hrs. I have Never had this problem with Any other company. this is the first return I have had with HSN. But any other company that refunded me it went right into my bank and I did not have to wait. I feel like they were just lying and telling me different things to shut me up, NOT GONNA HAPPEN! That is MY money! I don't play games and I am Very Upset! I will call the BBB if it is not there by tomorrow morning! I sent an email to my bank already. I have read pages of complaints against HSN and do Not plan on doing anymore business with them! They are Not going to keep my money and they better think again if they think I will give up!
Daniel B Send email
 
Feb 23, 2012

Return Policy Sucks

HSN will not accept returns that were Christmas gifts if you purchased them prior to October 1st. That's insane! I can return things to QVC, Kohls, Penneys, etc. with no problem as long as it is returned in January and have done so. They are sending my items back to me. It's stupid of them to lose a customer and pay for return shipping (and I used their return label so they've paid to send it twice) rather than give me a refund. I've canceled my membership and will no longer order from them. I suggest anyone else be careful about doing their Christmas shopping early, or any shopping with HSN.
Hsnrots Send email
 
Feb 23, 2012

Return Policy Sucks

I stopped shopping there last year. I only shop QVC and ShopNBC now. It was the best thing I ever did. I have saved SOOOO much money!! I think that is a few years HSN is going to spiral downward, they have burnt so many once loyal customers.

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