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HSN

United States

Consumer complaints and reviews about HSN

elsiemarie Send email
 
May 30, 2015

Returns

HSN is the biggest ripp off liars ever. They tell you if you don't like anything just return it, no problem. BIG PROBLEM! In 2011 I lost my job, before losing it I had ordered a bunch of things from them. I realized when I got them, I couldn't afford them since I had lost my job, so I didn't want to owe anything on easy pay. So I returned all of it...didn't owe them a dime. Finally got a job and tried to order something from them and they said "your account is closed for returning to many items" really. They were so rude and I explained why I did, they could care less. Rudest customer service ever...I've heard they do this a lot to people. They should really say don't return to much or your account will be closed. QVC is the best, customer service, polite operators, etc. Never have I had a problem with them and I returned a lot to them. HSN just says to bad once we close your account it can't be reopened. I could see if I owed money? They stink!!!
chaines Send email
 
Feb 19, 2014

Refund

I returned a tablet within a week and a half of having it. I had trouble seeing the screen. I have ms and optic nerve issues. I explained this when I ordered it and was told there would be "NO" problems returning it as long as it was within 30 days. Well I have been waiting for my refund, sent 2 emails, called, and even had a chat session online with an HSN employee. First they told me they could not do my refund because they could not get around their system, it was having a problem. I asked them if they could please use a different system or let me chat with a supervisor. They said No and that supervisors do not chat with customers. I kept bugging this person named Jeri. then they said they finally got around the system and they did my refund but put it all on my bank and said it would be up to 72hrs. I have Never had this problem with Any other company. this is the first return I have had with HSN. But any other company that refunded me it went right into my bank and I did not have to wait. I feel like they were just lying and telling me different things to shut me up, NOT GONNA HAPPEN! That is MY money! I don't play games and I am Very Upset! I will call the BBB if it is not there by tomorrow morning! I sent an email to my bank already. I have read pages of complaints against HSN and do Not plan on doing anymore business with them! They are Not going to keep my money and they better think again if they think I will give up!
Daniel B Send email
 
Feb 23, 2012

Return Policy Sucks

HSN will not accept returns that were Christmas gifts if you purchased them prior to October 1st. That's insane! I can return things to QVC, Kohls, Penneys, etc. with no problem as long as it is returned in January and have done so. They are sending my items back to me. It's stupid of them to lose a customer and pay for return shipping (and I used their return label so they've paid to send it twice) rather than give me a refund. I've canceled my membership and will no longer order from them. I suggest anyone else be careful about doing their Christmas shopping early, or any shopping with HSN.
Hsnrots Send email
 
Feb 23, 2012

Return Policy Sucks

I stopped shopping there last year. I only shop QVC and ShopNBC now. It was the best thing I ever did. I have saved SOOOO much money!! I think that is a few years HSN is going to spiral downward, they have burnt so many once loyal customers.

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