I contacted IBSN for filing my tax returns and they gave me an estimate after which they made me pay $350 towards proceeding to file my returns. When the tax document was prepared, I was not satisfied with what was uploaded and wanted to cancel my filing with IBSN. But after repeated phone calls, they refused to cancel my payment, even though the policy on IBSN website mentions very clearly that the customer can cancel the filing process whenever he wishes to and IBSN shall immediately reverse any excess fees that it charged earlier.

Though I did not confirm to e-file my returns, they are still not ready to refund my amount. And worst part is the attitude of the employees of IBSN. One Mr. Srinath threatens that I do whatever I want to, he will not refund my money, and tells me to approach the court.

All I need is my money ($350) to be refunded to me, as I do not want to donate my hard earned money to IBSN that too for doing nothing.

Cancelation Policy on IBSN Website:
Changes in Tax Return or File Cancellation during Customer Review but before Customer Confirms IBSN to e-file or print paper return: If during the review process, but, before customer confirms IBSN to e-file or print paper returns for onward mailing, should there be any changes to the Tax documents and such changes reduce the fees for the taxpayer or if the customer opines to cancel his filing through IBSN, then IBSN shall immediately reverse any excess fees that it charged earlier. Similarly, if such changes increase the fees payable by a customer, then IBSN shall resend the customer’s revised Tax Document only after receiving such additional fees payable by the customer.

I totally agree with Prasad, IBSN has been cheating people for too long.
In my case they mentioned a rule that didnot exist at all, just so that they donot have to recalculate and update the pdf statement prepared. I am a non resident alien, the IBSN person told me that non resident aliens cannot claim dependant daycare expenses - Totally false statement, i checked the IRS publications and found that you can claim it.

No way, the customer representatives will promise that someone will get back to you. But it will never happen. Everyday I am trying for more than a month now. They will say TRU team will look into it, but I suspect there is no such team. When it comes to Tax Audit IBSN will never respond. But when you say you want to file a new return with them, immediately they will call to get the fees. You have to handle IRS by yourself. Don't miss the due date, collect your documents and attend the IRS interview. We are on our own.

I have filed my Tax returns for 2010 and received an audit from IRS couple of days. I have been trying to contact IBSN for past three days through their website and their website is not working so coudn't get any contact information to contact anybody. This is not the way to operate any business. IBSN is putting customers in lot of stress by not responding in time. We need to take some action against this.

Regards,
Srini

I was lucky enough to reach someone at (563) 424-7098 a few days back. Hope this works for you...

Thank you the number did work. They said someone would be responding to me in 2 days not sure if this is going to happen or not.