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iolo - System Mechanic

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Consumer complaints and reviews about iolo - System Mechanic

Dtan Send email
 
Aug 19, 2014

NO Customer Support

I've been trying to submit a renewal and have been on the phone for over an hour with someone that doesn't understand me and I don't understand her.

Just about ready to hang up and say Screw it and give my $$ to some other company that wants it and will have ENGLISH SPEAKING SUPPORT.
JaayEm Send email
 
Mar 19, 2012

subscrition - renewal

IOLO Inc is probably the WORST software company I have seen in 30-years. Did you do any research at all? Look at all the complaints. I've been trying to fix an issue for three weeks now. Halfway into the "years" subscription, it started saying System Mechanic has expired on 10/1/2012. Ummmm... That isn't for a long time now... I've been bounced back and forth a million times, and I've pretty much had it with their foreign support staff who simply say "I'm sorry" 100 times, and that they will forward to to senior support who never ever ever contact you back. Iolo and System Mechanic get a huge thumbs down!
Werner Pauw Send email
 
Feb 23, 2012

subscrition - renewal

You response and service is disgusting to say the least. Maybe this mail goes into an empty box but surely somebody should also look at this empty box.
Every time System Mechanic updates automatically and you run the repair module the program does not finish and gives me the following message:

“An Error has occurred in this script on this page Line: 1
Char 1
Error: Unexpected call to method or property access
Code 0
URL: res://C%3A%5CProgram%20Files%5Ciolo%5CSystem%20Mechanic%5Csmhtml.dll/OVERVIEW.HTM
Do you want to continue running script on this page
Yes or No

Makes no difference whether you click yes or no . Nothing happens and I have to abort the installation all together and restart my computer but no updates had been performed!!!??

Can your support team please advise me what and how to correct this
Even if you have the common decency to say that you do not know or something but to be silent like this is not doing your Company Image any good.
I shall not communicate this any further but my next communication will be right to the top of your organisation

Werner Pauw
ELLINAS Send email
 
Feb 23, 2012

subscrition - renewal

Last year I bought a fully functional copy of System Mechanic Pro 8 from iolo llc.
For the past two months I kept receiving notices from iolo saying that I should pay them so that I can update the program.
Since I did not want to update the program (updating is useless) I did not reply back.
Suddenly I noticed arbitrary charges to my credit card from the above company.
These charges were made without my approval !!!.
I protested to the company saying that I don't want to update the program and I only want to use my old copy.
The company said that they will remove the charges ( I am not able to confirm that yet) but they destroyed may features of my old program !!!.
This is called BLACKMAIL in my book !!.
EVENTHOUGH I BOUGHT A FULLY FUNCTIONAL COPY OF SYSTEM MECHANIC PRO 8 THEY RENDERED MANY FUNCTIONS OF THAT PROGRAM USELESS SO THAT I GIVE IN AND PAY !!!.
This policy is called FRAUD with capital letters !!.
L. M. FERGUSON Send email
 
Feb 23, 2012

subscrition - renewal

I TRIED NUMEROUS TIMES TO SETTLE PROBLEMS WITH SYSTEM MECHANIC THRU THEIR CUSTOMER SERVICE DEPT BUT GOT NO WHERE. I HAD TO CALL THEM AT MY EXPENSE AND STILL GOT NO HELP. I'M THRU WITH SYTEM MECHANIC.

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