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It's Just Lunch

United States,
South Carolina

Consumer complaints and reviews about It's Just Lunch

shantigirl Send email
 
May 17, 2015

Poor Service, Fraud, Misrepresent Services

This is a terrible service, and DO NOT WASTE YOUR MONEY!!!
My experience with IJL has been unconscionably poor!!
Sandra, the Matchmaker, told many things that would occur once I joined–highly personalized and attentive service, blah, blah, blah.
She told me I would hear the next day about my new date. Of course, this never happened. I had multiple questions, attempted to call multiple times–calling Stephanie the coordinator, and Sandra, and did not hear from them until 4 calendar days later. The date was set up via an exchange of voicemails–no human to human communication occurred.
The coordinator was stupid enough to set up a date in DC, when both of us lived in Maryland–it never once occurred to her to ask, and set something up that was convenient.
Ok, so the first date happens. Its fine. He’s a total bore. I had already scheduled my Meet and Greet for a few days later. I have questions post the date, because they misrepresented me to him, and misrepresented him to me. They got both of our information wrong–and I wanted to know what they had told him about me. Of course, I go through the exercise of calling–no humans ever, left multiple voicemails to the coordinator Stephanie, to the Matchmaker Sandra, no response.
Come to the Meet and Greet. Done by Krista, the President. A worthless session, where she asked meaningless and irrelevant questions, did not seem to understand my answers, never created any rapport with me, and the session appeared to be very rushed.
Two days after this Meet and Greet, I called Patty, the COO, requesting to cancel my service and get my $$ refunded. I spoke to her directly on the phone, told her that I had been a member for LESS THAN ONE FULL WEEK, and wanted out of the program. She said she would talk to Krista, and call me back the next day.
Next day, no response. In fact, nothing for one full week. I then received a generic note in the mail from Patty stating that she had put my membership on “hold” indefinitely, and never responded to my request for cancellation.
I then immediately left messages for Patty and Krista. Krista sent me a letter stating that “the contract says its not-refundable”!!!!
I HAD BEEN A MEMBER FOR ONLY THREE DAYS!
I thought the service was atrocious, anything but attentive and personal, and was completely disgusted with the product these people had sold me.
It seemed reasonable to me that any company with a modicum of service ethic would refund my $$. I have nothing nice to say about them. Why would they want to keep me as a member? They don’t!!!! ALL THEY WANT IS TO STEAL MY MONEY!!
This organization is a scam and the DC office has terrible people in it.
DON’T DO THIS!
SCsoftball Send email
 
Mar 11, 2014

Terrible company/Scam

It's Just Lunch is a SCAM!!! Do not join and if anyone is thinking about joining this company talk them out of it. Their fees at over $2000 for one year membership and they do not follow through on anything they tell you. They tell you they have matches for you, THEY LIE !!!! They will just match you with anyone. I was told I would go on a minium of 10 dates in one year. I have only been on 3 and all three guys were terrible. I got transfered to 3 differnet dirctors. Its been 2 monthes and It's Just Lunch still have not returned my calls. This company will take your money !!!!!!!!! Dont sign up!!!!! They are very unprofessional, directors will argue with you, they just pass clinents from director to director. It's a SCAM!!!!!!!!!!!!!! They tell you that they have high end clients but they dont, these guys that i have met have not one of my requirements!!!!! out of shape, not educated, no personality, no passion for life, not attractive. I feel that I was lied to so It's just lunch could take my money. I strong discourage anyone from signing up with this company

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