I requested my appointment with Penny's Optical one week ago. I have used their services for a couple of years. I have no complaints with the optometrist that was working (9/12/17) that day other than I'm not too sure his diagnosis is correct. I had been having flashes of light, a black spot that floats around and lots of cobwebs. He said there was nothing wrong, just a floater! He didn't dilate my eyes so I don't know how he could tell. BUT he was pleasant. After my exam was done, a woman named Lindsey who informed me she was the manager, rang me up but got interrupted by a phone call, and there was a problem with my debit card so we were right in the middle of the transaction. The credit machine just sat there and waited for her to get off of the phone. When she did she reached over and hit the credit button and I realized that the charge was for $65.00. I had declined buying glasses so all I should have been charged was the $10 copay with EyeMed insurance. When I questioned her she said that the optometrist that was filling in for the day was not an authorized EyeMed doctor and that I would have to file on my own for reimbursement. I don't think she was even going to tell me! She said all I had to do was to go on EyeMeds website and fill out the claim form and take a picture of the receipt, submit it and they would reimburse my card. So, I thought ok, that is what I'll do. She told me if I had any trouble with them to call her and she would go to bat for me. When I got home and got on the website for EyeMed the way she told me it works is not exactly like that. I have to print out an out of network claim sheet, fill it out and with a receipt send it to them in the mail. Can't be done online like she told me! Now I am pissed! I don't have a printer and this is a royal pain in the butt! It should be against the law for them not to let us know if their doctor isn't in the network before we use their service. That's the only reason I go to them! I will never go back! This is only a part of the problem. My husband has been going to them for over 5 years. They have charged him an extra $50.00 every time he's had his eyes dilated. He Was told that EyeMed doesnt' pay for that and like the trusting person that he is he just assumed they were telling him the truth. Well it's been 5 years and now its just a little too late for them to do much about it! We will never go back there!