Based in Melbourne, I booked tickets online at www.jetairways.com for BKK-CCU-BKK sector and due to the error of Jetairways online booking system, which didn't confirm the first booking, ended up with duplicate booking for the same sector. My credit card was charged Rs. 29,053.00 twice. On being contacted, Jetairways instead of reversing the full amount of duplicated transaction have reversed only a part - Rs 23,630.00 without any satisfactory reason. The only way they are contactable from overseas is through email and none of my emails seeking resolution of this matter have been responded. I have asked to be provided with the contact numbers of the Customer Resolutions Manager but no response so far. I have asked to a reasonable explanation as to why full duplicated transaction hasn't been reversed - AGAIN NO SATISFACTORY RESPONSE!

WORST CUSTOMER SERVICE FROM ANY AIRLINE I HAVE EVER FLOWN! NO ONE TO TAKE OWNERSHIP WITH THE CUSTOMER BEING LEFT OUT!

THE CUSTOMER CHARTER BOASTS JETAIRWAY'S COMMITMENT TO CUSTOMER BUT IN REALITY NO ONE GIVES A DAMN ABOUT LISTENING TO THE COMPLAINTS...

@sivasubramaniyan, I think you should read first instead of jumping straight away to comments :) You did not get the point what and why the complain is been made, as reading your comments it's very clear that you have no ability to understand and looks like you are a man where you can't understand how and what a pregnent women goes through :) Point number one is why Jet airways has to lie that they have put through the request and point number two is if it is advisable to any passenger to walk after an hour or so Jet airways crew attendants should not restrict the passanger to stick on the seat all time...