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User589157 Send email
 
Apr 9, 2012

Justanswer.com taking money

I used Just answer once in July for a legal question. I agreed to pay $18 for the one time service. I have been billed $18 (unknowingly, since I have not paid attention to every charge on my account) the next 3 months. I was never told or agreed to a subscription for this website. I think they are running a shade tree business with the intention of getting over on people such as myself, who do not scrutinize their monthly statement closely. I go to the account section on just answer.com, and there is no option to turn off any recurring billing, as it states in the help section of the website. I will contact them via telephone and request a complete refund for all four $18 charges. I will update this post and let you all know if my request was accommodated.
User465380 Send email
 
Apr 9, 2012

Justanswer.com taking money

If Adam's company is indeed Collection Attorneys, they have to follow FDCPA RULES. If in the agreement that you so willingly accepted, did you read it before you checked it? However attorneys should not scam people out of their money by continuing to collect for 5 seconds of your time. So if you people feel that this is a scam, then report it to the Federal Trade Commission and your state Attorneys Office of Consumer Complaints.
I am not an attorney, but I have had many great advice from attorneys from all over the United States by telephone and not the Internet that has helped me. Unless you have gotten a Summons that you need to answer, you do not have to answer letters written to you by collectors. More over, you need to ask for proof within the first 30 days of the first letter (those letters address to you without a return address) using FDCPA RULES. Collectors are suppose to to stop all calls during the thirty days of receipt of that letter. Be sure to sent the letter certified return receipt to be sure they got it. Okay if you do not hear from them and they call you, then send them a Certified Mail Cease and Desist Letter. They will have to stop contacting you, except to send you a letter stating that they are not going to contact you. Attorneys offices that collect do have to follow these same rules. They are not exempt from contacting you. Like when I go to court, I hope within a few weeks, I can shut down 2 collection agencies in one blow. We have our information and it is damaging to both companies.

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