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Just Fabulous

United States

Consumer complaints and reviews about Just Fabulous

Queen-E Send email
 
Mar 24, 2012

Shady Subscription Policies

LOL you guys are crazy. There are a dozen websites out there like Just Fab that are based on a monthly membership...are you all living under rocks? When I joined, I was smart about it, and actually read the terms and conditions which made it perfectly clear regarding the $39.95 monthly charge and my option of skipping said month. Whenever I choose to "skip" my credit card is never charged..so obviously you aren't doing it correctly or in the time allotted.

If you do not want to be a member of the site and "risk" you're $40 a month then simply cancel your membership. It isn't rocket science. No need to come on here and spew drama at everyone.
Drillaccent Send email
 
Mar 13, 2012

Shady Subscription Policies

I should listen ya'll. this services are very hungry about taking money on customers credit card.
MTCM09 Send email
 
Feb 23, 2012

Shipping Customer Information?!

OMG, you are so dramatic. No one can buy anything with the last 4 digits of your credit card even if they do have your address. people drop receipts on the ground from the grocery store all the time with their last 4 on it. they would need your date of birth, your last 3 numbers off the back of your card AND the expiration date. Even worse you just promoted crappy Kim Khardashian.
Tori432908 Send email
 
Feb 23, 2012

Shipping Customer Information?!

LADIES BE WARE! I am a new customer of Just Fabulous (and have only placed 1 order) but will be canceling my subscription as soon as possible. Today I received what I though was the order I place. After opening the package I discovered that I had received another woman’s order. Included in the box was a shipping form with her full name, shipping address, phone number, billing address, and the last 4 digits of the Visa card used to place the order. After reading about and experiencing fraudulent credit charges first hand I immediately called Just Fabulous to get the situation straightened out. I spoke to the Customer Service Representative (who was less than concerned about the mishap) and she emailed me a return-shipping label so that I could return the shoes.

Due to her lack of concern (about what I consider a very serious incident) I asked to speak to a supervisor. I was transferred to someone (who shared the same lack of concern as the Customer Service Representative) and explained my story again. She said that situations like this “rarely” happen (meaning they have happened before, yikes!) and told me she would notify the warehouse. Knowing how upset I would be if it was my information being sent to a random person I started to explain the privacy and possible legal implication this could cause. I wanted to know that she understood that Just Fabulous has access to some very serious and private personal information and has the responsibility to treat it as such. Instead of listening to my concerns she hung up on me midsentence. I have received no return call, not follow-up email, only the return-shipping label so that I can help the company and return the shoes that are not mine. I can only speak for myself, but I think this situation shows a great deal about Just Fabulous as a company, and how they view their customers. And I can’t help but wonder if they will notify the customer to let her know that her personal information has been compromised.

It is safe to say I will not be a returning customer (how could I enjoy my fabulous new shoes knowing there is a possibility that some identity theft has my information?!). Instead I will be making my monthly purchases from Kim Kardashian’s company ShoeDazzle. They work EXACTLY the same as Just Fabulous – same website format, same recommendation style, and same pricing, and in my opinion have much cuter styles. I just placed my first order with them (2 new pairs of shoes, and the dazzle deal of the week, a matching lap top carrier and notebook).
Check them out! www.shoedazzle.com

It seems to be a much safer alternative to Just Fabulous.(So far at least)

I hope this helps some of you avoid a potentially bad situation!!
Lalalalalalalala Send email
 
Feb 23, 2012

Shipping Customer Information?!

GOSH! i just read this info after tried to order the shoes from that website and you know what my correct info is on there but the website kept saying wrong address n it wont let me Del. my number/card number. when i tried to unsubscribe it said "the web is currently cant be unsubscribe" i am pretty sure its some kind of scam on this website.
Kissgirl Send email
 
Feb 23, 2012

Shady Subscription Policies

This company sucks! The shoes are crappy and cheap. And the monthly scam $39.95. Unbelievable. And customer service is horrible. They actually hung up on me, twice! And all I wanted to do was cancel my account. Funny how after requesting cancelation twice...the account is still open!!! The better business bureau should shut them down!
Lonerock Send email
 
Feb 23, 2012

Shady Subscription Policies

I had a horrible experience with Just Fabulous as well. As others said, you can sign up online, and they make it look like you can cancel online, but you really have to call or do live chat. And they have horrible customer services hours, including no service on weekends. When you call you have to wait on hold for at least 20 minutes. When I used live chat to cancel, she was nice about it, but tried to talk me into not cancelling. When I said I just wanted to cancel, and a refund for the $39.95 they charged me for nothing, she said she couldn't give me a refund. I said okay, just cancel my membership, and I will be filing a complaint with the Better Business Bureau, and disputing the charge with my credit card company. Suddenly, she could give me a refund. She refused to give her last name, or a cancellation number to me, so I copied the test of our live chat, and emailed it to myself. She did later send me an email confirming my cancellation, and stating that I would be receiving a refund with 2-5 business days. I will keep a close eye on my credit card statement until then. I would definitely NOT recommend Just Fabulous to anyone. I wonder how much money they have made off of people for nothing?
Orenji Send email
 
Feb 23, 2012

Shady Subscription Policies

Ceceaa, you can file a complaint with BBB explaining that they are not clear with their terms and they do not indiciate they are a monthly club anywhere on their homepage. It is misleading... I did this and was refunded my money and my account is now closed.
Ceceaa Send email
 
Feb 23, 2012

Shady Subscription Policies

this is the worst site i have ever shopped at. they are scammers who do not disclose their terms the way they should. i just signed into my online bank account and found that i had been charged some $40. i called them and was told the fee is not refundable and i would either need to forfeit my money or buy a pair of shoes with it. Who wants to buy cheap looking shoes every month? This is so ridiculous!! They should be stopped.
Lovemylife Send email
 
Feb 23, 2012

Shady Subscription Policies

I think that everyone here has a point. I personally LOVE the shoes. And yes, membership does obviously mean becoming a member...but it doesn't always mean being charged automatically. I have memberships with many other companies and it's totally free...When I first signed up, the words read, "SIGNING UP IS FREE"..So of course being retarded I clicked the "Agree to terms and conditions" button. I immediately called and got the worst customer service REP. They shouldn't even call it customer service. She was so unhelpful and I was trying to be nothing but nice. I called the VERY NEXT DAY after being charged $39.95, she said they DO NOT CREDIT the account, which I know is a lie after reading other post's where they credited the account. She wouldn't even pass me through to her Manager, she told me she would say the same thing. I asked her politely to speak with her still, and she put me on hold for like 5 minutes. She came back on the line, and told me that I was more then welcome to purchase a hand bag or some shoes. (NEVER PUT ME THROUGH TO THE MANAGER) HELLO, it was a one time thing that I did. I don't have the luxury of spending money every month on hand bags and shoes like other women. Or going online to click "skip this month"...The worst part is, I am such a loyal customer to other vendors like my cell phone company, etc. I would think that they would want to establish long term consumer relationships, those are the most important to have. They obviously don't care about their customer's though, so if you ask me, NO, I will not be ordering from them anymore, yes I will be disputing my charges and when people ask me about this company, I will let them know of the horrible experience I had.
CrazyForShoes Send email
 
Feb 23, 2012

Shady Subscription Policies

I knew about the membership charge when I first signed up. my beef is with how the company is run, I first signed up in July 2011 and fell in love with a cute pair of heels, I promptly ordered them after signing up. well after about three weeks of "shipping status: pending" my patience had run its course so I called customer service to see what was going on, the woman that I talked to had told me that her computer showed that they should have shipped weeks ago so she put me on hold while she "called" the warehouse manager she then proceeded to inform me that the shoes would ship first thing in the morning and everything was all in the clear and I was offered a credit for a pair of shoes for my problems. fast forward two more weeks "shipping status: STILL PENDING" WTH by this time I am so frustrated with things I am ready to do an exchange so I call in and tell them what is going on and they look into where my shoes might be located. The new rep puts me on hold and gets back on the line to tell me that the shoes had been sold out the week before i signed up to order them!!! Can someone please explain why the website still displayed an in stock in my size and why the other rep and warehouse manager had assured me two weeks previous that the shoes were in stock and I should be getting my shoes. to top it all off the shoes I was willing to exchange for are now also sold out and my monthly boutique selections seem to be getting uglier and uglier every time. I have yet to get a pair of shoes from them I am hoping canceling my account will not be as hard as I have read.
Orenji Send email
 
Feb 23, 2012

Shady Subscription Policies

CrazyForShoes, I would recommend going to BBB and filing a complaint through there to get a response from them.
Orenji Send email
 
Feb 23, 2012

Shady Subscription Policies

"There are alot of trick things out there nowadays" ... Really? This is exactly what everyone is complaining about. Obviously if you have been tricked in the past, you will be cautious and read. But companies that rely on these "tricks" such as justfab.com goes for the people who don't buy online often. They are relying on human error to make their money. It's not good business ethics and should tell you a lot about the business you're dealing with. Therefor, I don't want business with them. Sadly, people learn the hard way and get cheated which creates people like you, who actually have to click through the small print to see if they're hiding something.
UnhappyChic29 Send email
 
Feb 23, 2012

Shady Subscription Policies

BEWARE! The site does not make it clear, but this is a shoe of the month club. Usually monthly clubs have this blazing everywhere. This site does not! It's very sneakily hidden. I'm a seasoned web user and online marketer, so I know how clearly things should be explained. And they FAIL in making it known that they are a monthly club. In fact, the reminder emails they send do not even mention a charge if you do not opt out of your monthly charge by the 5th. I've enclosed a screen shot of this. See anywhere about a charge? Nope! When I called the company to complain, I got nowhere and then I got hung up on. I cannot tell you how BAD this is from a web usability standpoint. What reason do they have to downplay the "membership" other than to trick people into subscribing? None!
Maresyann Send email
 
Feb 23, 2012

Shady Subscription Policies

I have not purchased anything from this site yet, but on any new site I see, I check out ALL those things first. I find the FAQ's, and the Terms and Conditions. THEN...I look for sites such as this one to see what their reputation is like. NOW...I haven't decided yet, but everyone keeps saying how unclear it is that it's a membership club. When I saw the commercial on TV I assumed that was what it was when they stated for a price you get this...this...and this...but there is a link on the site and it's one of the first things I saw..."How JustFab Works". Really? who wouldn't check THAT out. It's so clear my preschool class could figure it out. Don't be mad because you ARENT a person who reads and follows up. There are alot of trick things out there nowadays...PAY ATTENTION PEOPLE! Be responsible for your own money.

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