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Kaspersky

United States,
Illinois

Consumer complaints and reviews about Kaspersky

User927543 Send email
 
Apr 4, 2012

poor marketing

Very upset old man !! This company is business & money only !! I had already purchased their anti-virus, through the company that I bought my computer with. Kasper sky kept sending me a e-mail, trying to get me to .renew, I have to admit, I do not know much about computers, so I did renew, however they should have known that I already had their software. I made the mistake & paid them with my credit card for something I had in effect until months later. I had a very hard time getting a phone number for them, long story, short I am very disappointed in this company. I could not cancel or get a refund. Will never use them, if I have to go without a anti-virus. We should have never bought a computer as we are from the olden years & can be ripped off !!!
Margie Dash Send email
 
Feb 23, 2012

poor marketing

I purchased Kaspersky's anti- virus product on line for 3 of my computers. I downloaded the product to one of my computers 11/10/11. I tried to use my confirmation number to download the other 2 and was not successful. The customer support is next to impossible to reach via online or by telephone. I have never had this problem with McAfee.
Chris Caron Send email
 
Feb 23, 2012

poor marketing

Kaspersky – very poor support

I too had been a long time Kaspersky customer. I just attempted renewing my antivirus. The download failed. Reattempts failed. I spent the night trying to get help and support, but couldn't get any. Only an auto-bot help email without the error I was getting as an option. The only phone support I could find was a toll number to Russia. Not acceptable. If I had an issue with a virus, I know know I would get zero for support. I've submitted a claim to my charge card to dispute the charge with full information as to what occured. It will take a while to get the credit back, but I will no longer do buisness with this company.

A very disappointed customer.

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