Fast build ends up in lousy marksmanship.Floor and wall noises and vibrations throughout the house. Little to none topsoil left for a lawn. For more info get here: https://www.facebook.com/KeystoneCustomHomesBeware/. Share it to help others!!!

Fast build ends up in lousy marksmanship.Floor and wall noises and vibrations throughout the house. Little to none topsoil left for a lawn. For more info get here: https://www.facebook.com/KeystoneCustomHomesBeware/. Share it to help others!!!

Fast build ends up in lousy marksmanship.Floor and wall noises and vibrations throughout the house. Little to none topsoil left for a lawn. For more info get here: https://www.facebook.com/KeystoneCustomHomesBeware/. Share it to help others.

I HAVE CREATED A FACEBOOK PAGE DEVOTED TO THE HORROR OF BUILDING WITH KCH. PLEASE SPREAD THE WORD!

https://www.facebook.com/KCHDontmakethatmistake/

Drainage problems ignored by Keystone who blames everyone except themselves for problems noted before building began. Excuse, wait till grass grows. No top soil, just rocks and clay. Nothing grows because landscaping was shoddy and done without any preparation. Garage floor had to have 30 patches because of spider cracks and seperation of top layer of cement. Job done left a checker board for floor and is terrible. Regional management is arrogant . Be very care byfully with this company. They talk a good story , but that is all that's good .if you touch anything they will blame it on you, and than tell you don't call me, call our lawyers. Is this the company you want to build and service your new home. Beware.

The last house settled in our community more than a year and a half ago. Keystone has still not addressed the drainage issues, finished final grading, and is not maintaining common ground. I do believe my house is structurally sound, but the finishing work was terrible. Their contractors were "hit or miss" and no one from the contractors to the company itself wants to take responsibility for anything. My house is worth less now than what I paid and not because of the economy. It is because of the drainage issues and non-maintained ground.

My husband and I have built four new homes during our lives and this is by far the worse experience possible.

I would urge everyone to stay away from this builder.

Back yard left with severe water drainage problems over 1 half of the back yard. Pointed out early in building process.hill in back causing problem along with very unprofessional grading of back yard. Nothing getting done to fix the proproblem by Keystone custom homes who states they will take care of standing water problems. Should like to know when

Buyers Beware
My Driveway is over rolled on the left hand side. I contacted Keystone Custom Homes and I was told that they do not guarantee driveways. As for their 1 year workmanship warranty that also does not cover ponding and since my driveway sits on a natural swale there is not much they can do. I was also told that once the water doesn't sit for 48 hours then they are following builders code. I personally feel this is bogus. Why wasn't I told that my driveway sit on a natural swale and if this is the case I think as contractors/builders they should know how to build a driveway to accommodate the natural swale. Second, in my plot with my proposed driveway, it doesn't show my a 'natural swale'. It is now left up to me to contract an outside source to have my driveway redone for $2,935.

It is about quantity not quality with Keystone Custom Homes my home was built in 45 days. They have various trades that consists of Dad teaching his son the family business on your house. The trades do what they feel like because the Builder doesn't oversee the job only the day or two before the walk thru. I have had two leaks in my home already and this was because of improper sealing of the pipes and no insulation in my basement. They up charge you for everything and buy the cheapest products. When they frame your house the wood arrives in bulk and some pieces are cracked and later it causes your walls to be bowed. If you are building already then visit your home-site EVERY DAY & take pictures if you see something address it and get it in writing!!!

I agree with the sub-contractor that used to work for Keystone and decided to move away from them because of their devious ways in the way they conduct business. I myself am a resident in one of Keystone's Community, Wyndham Creek and I agree exactly about the building inspectors that do the home inspections for Keystone Custom Homes. More than likely they are a 3rd Party Building Inspectors contracted by Keystone and at the demands of Keystone; they decided not to use the Township building inspector but their 3rd Party Building Inspector that is paid by Keystone and we have suffered a multiple violations because the building inspector on our project was not the township building inspector but a 3rd party building inspector that was hired and paid for by Keystone. Talk about circumventing the township laws to further your cause and to bring a 3rd party into to inspect our homes, do you really think that they would find any violations. Remember do not bite the hand that feeds you.

Keystone Custom Homes gives you such a good snow job. They make you feel so warm and fuzzy and they are such a good Christian Organization. They are the devil and you will have hell to pay if you dare take the step and into their web of lies and deceit. We wanted to back down from our contract of sale after reading all the reviews. I found out that their A+ rating with the BBB is because they pay to be part of the BBB and therefore the BBB is prejudice to those that pay to be part of their organization. I always trusted the BBB but now that I know the truth about it. Do not Trust the Better Business Bureau. Organizations such as Keystone Custom Homes pay a fee to be a member of the BBB and therefore the BBB sugar coats and make sure that they maintain their A+ rating. I wish I found this website before I was roped into dealing with Keystone Custom Homes. They are the best thing since life's bread until you sign on the dotted line. The entire organization consists of people who fear losing their jobs and are part of a cult of robots who are programmed to keep you quiet. Once you try to get out of your contract, they start the threatening tactics. If you read the fine print in their contract they even protect themselves by putting in a clause that they can stall you for up to 2 years before they have to complete the building of your home. I showed the contract my uncle who is a real estate agent and their contract is written independently of most homebuilder's contract. The contract protects Keystone but the consumer has no legal rights or protection. Shame on me for trusting the BBB but now I know. Keystone Custom Homes should not be allowed to continue their fraudulent practices and there are so many issues that they do not disclose to you that I cannot begin to count and speak about. My sentiments exactly They are the devil and you will pay in hell for contracting with this builder. You cannot get Jeff Rutt on the phone because he hides behind his buffers who have a self imposed script and their Celebration Day turned out to be Doomsday for myself and my family.

I am also a resident of the Wyndham Creek development and I can tell you one thing Keystone Custom Homes practice deception, fraud and lies. They sold out this community back in 2003 and took deposits for all the lots. Then they sent all these potential consumers a letter from Mr. Jeff Rutt stating that due to the elevated nitrate levels found in the groundwater that they would have to install an experimental septic system and they would require these consumers to cough up an additional 12, 000.00 for these systems in order to build their home. Needless to say everyone backed out of their contract and decided to walk away. Then in 2007 they re-opened the project and this time they neglected to disclose to any potential consumers that these systems were in fact part of an experimental septic system that did not meet the county and township requirements and were not proven technology. They told the consumers that these were state of the art systems, maintenance free and believe me that is the biggest joke of the century. These systems are very expensive and require electricity to run these pumps 24 - 7. They are lied and deceived the consumer and not disclosing to them that they had contaminated drinking water and that it would require an RO system to be installed in your kitchen until you were approaching the closing. Then the Customer Service Rep lies to you and tells you that they have given you a free upgrade.Never once notifying anyone that you cannot drink or cook with this water and that the nitrate levels were found to be higher than any other community within the area.There were so many lies, deceipt and issues. Their reps are trained con artists and they are smooth talkers. One thing I can honestly say CONSUMER BEWARE OF THE DEVIL IN SHEEP'S CLOTHING.

The one happy person in Wyndham creek was most likely paid off by keystone. They are the only one. The rest of us were screwd. They were beyond awful to us AFTER we signed on the dotted line. So RUN and do NOT use keystone ever.

Keystone Custom Homes
Jeff Rutt the owner of Keystone Custom Homes hides behind the Hope Foundation as if he is doing good for the world, but yet it is only a marketing tool to scam poor suspecting potential homeowners looking to build their dream home which quickly turns into a nightmare. They purchase land that no one else wants and proceeds to build your home and you are thinking you are getting a well built home but in reality it is build on land that no one else wants. As far as septic issues no one can imagine the way every resident in our community was scammed and lied to. Our drinking water is contaminated and these septic systems have now been deemed an experimental failure and the DEP has now declared that our community needs Public Sewers and there is not one resident that can drink our water because it exceeds the applicable government standards for nitrate contamination and low PH levels. Here we are you spend your life savings and you have to bring in bottled water to cook and drink with.Keystone Custom Homes thinks of one thing and one thing only and that is the bottom line balance sheet. I suggest that anyone anticipating building their home that there are so many good builders in the area do not even entertain building with Keystone Custom Homes because you will regret it for the rest of your life.

Thanks everyone. My husband and I have been checking out locations and tonight we picked the design we want. After reading the reviews I think we will not use keystone.

Here's the deal all of you. I worked as a subcontractor for keystone. During that time I was asked to lie to inspectors, get issues covered up quickly rather then resolved etc etc. Eventually a decision was made to walk away. And we did. We had contracts for several jobs and decided it was better to sit at home then work with liars and thieves. Mike is the biggest of them all. If you live in the Marietta apartments and have a garage pull your drywall back. There's mold every where there. Black aggressive bad mold. Or ask keystone where your top coat of pavement is. Here is an idea. Check your attic. More then one house had no insulation up there. Just for kicks I walked into the Middletown development. Workers there were illegal immigrants with no insurance. Speak Spanish and they will tell you everything:)there work had already passed inspection but was not to code. I called the inspector and let him know. I have been on there jobs where the inspector never got out of his vehicle. Just signed the sticker and handed it out. Not what I want with my house.