Submit a Complaint

Kohl's Department Store

United States,
Georgia

Consumer complaints and reviews about Kohl's Department Store

ksteere727 Send email
 
Dec 20, 2013

Delivery of on-line order

I placed my order on 12/4/2013. I received conformation that it was shipped on 12/11 2013 via FedEx. I have called twice for them to locate my order. I have been told twice by a Kolh's customer service representative that my order will arrive by Christmas. On the FedEx site it now states it will arrive after Christmas, delivery date of 12/26/2013.
The tracking history is below. Why did my package sit for 3 days in a Fed Ex warehouse? Then another 6 days from MS to PA today the 20th. Did you consider another mode Ir del.ivery, maybe UPS would be better. At least I can track it's movements daily and they can locate the package via it's tracking number.
I'm not happy,order 844701198.


Travel History
Help
Hide
Date/Time Activity Location
-

12/20/2013 - Friday
5:18 pm
Arrived at FedEx location

FEDEX SMARTPOST CLINTON, PA
-

12/14/2013 - Saturday
5:33 am
Departed FedEx location

FEDEX SMARTPOST SOUTHAVEN, MS
4:31 am
Arrived at FedEx location

FEDEX SMARTPOST SOUTHAVEN, MS
-

12/11/2013 - Wednesday
10:03 am
Shipment information sent to FedEx

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username