Kohl's credit department used my son's bank/checking account to pay someone else's credit card balance. He does not even have a Kohl's card! We contacted Kohl's numerous times and while most of the people are very nice - they recognize their fault and say they will have someone call us back the next day, but ultimately, but never call. They simply refuse to pay back the money. This happened throughout this summer and he did not know about it because he only uses it during the school year. The only reason we found out, was because the bank notified him that a payment did not go through because the amount would have overdrawn the account He ended up with a $40 fee from the bank. There was not that much in the account and he needs it for college. These withdrawals are being done fraudulently, through the banking system and across state lines, would this be bank fraud? I always have understood that the FBI gets involved in bank fraud. Very, very frustrated with Kohl's. They know exactly what is going on - we even found out the name of the person whose account was involved and told them. They still act like there is nothing they can do.

We used to shop at Kohl's regularly, especially for school clothes and Christmas shopping. They WERE my favorite store. Last year, at the checkout they had a promotion to apply for a Kohl's credit card and receive 10% off on the spot. We do not typically have any store credit cards, have excellent credit and pay for everything with a debit card, which comes directly out of our checking account. So, we applied for the credit card merely to receive the discount, with the intention of paying it in full as soon as the first bill arrived. We never receive that bill until months later, even after wading through their very confusing electronic voice answering system on two occasions, explaining that we are not going to pay a bill with no receipt. These people expected me to rattle off my credit card numbers over the phone with no bill. I reviewed our mailing address and explained that we would be paying the charge in full as soon as the bill came, but would not pay any late fees, as I had provided the correct address when I applied for the card. We finally got the bill, paid the original amount, but not the late fees. Kohl's marketing department has been harassing us ever since, calling our phones 12 times a day. We are still not going to pay the late fees, which have since accumulated, as they have added additional charges. Be warned, if you deal with Kohl's they will rip you off and harass you to death.

If anyone can suggest any recoursive action we can take, please post a reply.

I paid them 5 days before the due b/c i AM the type of person to pay early and always have more than enough in my account to cover anything.

They reversed my payment without any notification! It is now 4 days later (1 day after the due date) and they charged me $30 for a late fee when i did make the payment?! They just decided to reverse it out of nowhere?!

To all Kholes employees posting on here, if you knew ANYTHING about customer service (which i'd imagine you don't due to your tone). Get off your high horse and realize that some of these people are completely good intentioned, have to money to pay you crooks, and just end up getting screwed somehow, someway by the company you work for looking to make some extra money... interesting that they "mess up" so many addresses, don't notify if your payment got declined but they will email you that it got accepted?

Not to mention being bullied into signing up for a card. I told that lady no 4 times, i told her credit cards are trouble, she insisted then insisted some more and more so i finally said yes and went online the next to pay it and low and behold they found a way to trick someone who was trying to pay early.

ridiculous.