Log inRegister
Submit Complaint

Kroger Pharmacy

United States,
Kentucky

Consumer complaints and reviews about Kroger Pharmacy

MelindaEngland Send email
 
Mar 6, 2012

Overcharging

The last FOUR times we have been to the Kroger Pharmacy on Scottsville Road in Bowling Green, KY, we have had issues. Three times I was told I didn't have refills on my prescriptions, when in fact, I did. The last time they said I had no refills, they went so far WITHOUT MY CONSENT to call my doctor for a refill. Today my credit card was charged $50.00 too much for a prescription. I called the pharmacy, the girl admitted it was a mistake, instructed me to COME IN and she'd refund the money...instead of just crediting my CREDIT CARD that was used to pay for the prescription. I contacted the store manager, and after some time he called me back and told me the pharmacy DID NOT make a mistake and that they would refund the difference anyway BUT I STILL HAD TO COME BACK IN!!! I am SO ANGRY that I could literally SCREAM!!! It is the store's mistake, not mine. My allergies are so severe that I cannot go outside, my daughter, who picked up the prescription is at work right now. We spend a LOT OF MONEY in that Kroger, but know this, if my money is not credited back to my credit card, NOT ONE MORE CENT will be gotten from us. We WERE LOYAL customers, regarless..NO MORE, not one more cent! I am extremely upset and I am going to complain on every social networking site from Twitter to FaceBook about how poorly I have been treated. This it ridiculous and should be addressed IMMEDIATELY! The pharmacy in that store is IN MAJOR NEED OF SOME MANAGEMENT!!!
MauiAL50 Send email
 
Mar 6, 2012

Overcharging

Let's, their records indicated you had no refills remaining and you wanted a refill so they called your Dr. to get a refill and your angry? Seems like they performed a service for you rather than making you contact your Dr. As for the refund, perhaps they need to have the actual card at the store to do the credit.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Share this site with others

         
          

    Recently Updated Complaints

    samsung galaxy j2 - loss my mobile
    D Narasimha chari PH no_9177213988 Missing pH...
    NetSpend Corporation - Netsteal
    I put 15 dollars on a card to buy something on line and it...
    history channel - alternative to H2
    Since VICE, is not turning back to H2... And the promise...
    Award Notification Commission - Theft
    I received my Award notification commission from World...
    Chevrolet promo in uk - RE: (FROM THE DESK OF CYBER CRIME BUREAU INVESTIGATION...
    contact cyber crime office for conformation of the lottery...
    Award Notification Commission - Award Notification Letter #13570
    My mom just called me telling she won 2 million from the...
    Award Notification Commission - Award Scam
    I am a victim of a scam. I received a letter from the...
    Prize Research Intelligence Agency - I didn't get my cash portfolio accounting
    "Who sent me the letter from FNA and I sent it back...
    Macy's & Worry No More Program - Fraud
    My wife and I purchased several pieces of leather...
    McDonalds - Bad services 👎🏼
    1/5/2016 00:03 drive thru at Mcdonalds UTM Skudai. I just...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username