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Kroger Pharmacy

United States,
Kentucky

Consumer complaints and reviews about Kroger Pharmacy

MelindaEngland Send email
 
Mar 6, 2012

Overcharging

The last FOUR times we have been to the Kroger Pharmacy on Scottsville Road in Bowling Green, KY, we have had issues. Three times I was told I didn't have refills on my prescriptions, when in fact, I did. The last time they said I had no refills, they went so far WITHOUT MY CONSENT to call my doctor for a refill. Today my credit card was charged $50.00 too much for a prescription. I called the pharmacy, the girl admitted it was a mistake, instructed me to COME IN and she'd refund the money...instead of just crediting my CREDIT CARD that was used to pay for the prescription. I contacted the store manager, and after some time he called me back and told me the pharmacy DID NOT make a mistake and that they would refund the difference anyway BUT I STILL HAD TO COME BACK IN!!! I am SO ANGRY that I could literally SCREAM!!! It is the store's mistake, not mine. My allergies are so severe that I cannot go outside, my daughter, who picked up the prescription is at work right now. We spend a LOT OF MONEY in that Kroger, but know this, if my money is not credited back to my credit card, NOT ONE MORE CENT will be gotten from us. We WERE LOYAL customers, regarless..NO MORE, not one more cent! I am extremely upset and I am going to complain on every social networking site from Twitter to FaceBook about how poorly I have been treated. This it ridiculous and should be addressed IMMEDIATELY! The pharmacy in that store is IN MAJOR NEED OF SOME MANAGEMENT!!!
MauiAL50 Send email
 
Mar 6, 2012

Overcharging

Let's, their records indicated you had no refills remaining and you wanted a refill so they called your Dr. to get a refill and your angry? Seems like they performed a service for you rather than making you contact your Dr. As for the refund, perhaps they need to have the actual card at the store to do the credit.

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