After several years of shopping and spending lots of money at laura Ashley ,I regret that after recently ordering two leather settees I am totally dissatisfied with the after sale service I have recieved . I was encouraged to put the full amount on a laura Ashley credit card as was told it was a triple points purchase and would recieve £149.00 in vouchers. The vouchers recently arrived and was shocked to find had only £ 53.00 I immediately phoned the meadowhall shop where I made my purchase only to be told it was a fault of the finance company and had to get in touch with them, I phoned the finance company who said i needed to get back in touch with the shop as they were responsible for the vouchers, we returned back to the shop and spoke to a member of staff who after making 3 phone calls said we would have to wait upto 28 days for the problem to be sorted. After ordering nearly £2500 of furniture we feel this is the wrong way to treat loyal customers and feel very disappointed and hope you will do your best to put this right A.S.A.P . Mrs A brown .( order number 503956732 )

I bought a Laura Ashley Bramley dining table 3 years ago...this table was very heavy and when moving house last week...it took 4 people to turn it over to take the legs off for moving...whilst doing this the brackets attaching the legs to the table totally disintegrated to reveal that they were made of nothing more than MDF...how the table hadn't collapsed before must have been luck...the table is now recked and in the garden...I called customer service at Laura Ashley...my complaint was met with total disregard bordering on rudeness...i was told that because the table was over 6 months old there is nothing they would do about it...I have taken photographs and will be taking them to the Office Of Fair Trading...watch out Laura Ashley you can't charge over £1000.00 for a table part made of MDF.

I also bought a Bramley extension table. It arrived just prior to Christmas, when I was leaving for the USA for 3 months. On my return I unpacked the table but didn't need to use the extension until I was expecting visitors for dinner. Prior to their arrival I began to move the legs and discovered as the previous customer, that the hinges had come unstuck making the table very unsafe. It has NEVER been used and the first attempt revealed it is poorly made and UNSAFE. Laura Ashley sent an engineer who never turned up, did not return my calls and I am now about to take this further, it is outrageous to sell such a heavy table with insecure hinges that could potentially result in a serious accident if hot food were placed on top. Customer service at LA are extremely dismissive and unhelpful. More new when I take this further. Kats