Legalzoom couldn’t even spell my company’s name right.
I didn’t want to spend the time to file my LLC and EIN myself so I thought that Legalzoom would be quick, easy, and I wouldn’t have to worry about any mistakes, how wrong I was. When I received my EIN and LLC paperwork back the company’s name was misspelled on BOTH in two completely separate ways, but all the emails they sent me had the company’s name correct (so I obviously didn’t enter it wrong). I emailed them about the issue on the 17th and received an auto-generated email stating that someone would be in contact with me within 1 business day but I didn’t receive a response until 5 days later on the 22nd I received another email only stating that a specialist had been assigned to my account. 3 days after that on the 25th I received an email telling me that I should just call customer service (and not even anyone in particular), it took them over a week to just tell me that and the 25th was a Saturday and they don’t have weekend hours.
So I wait a few days until customer service is open. I wait on hold for about 40 minutes for someone to answer (funny when I was placing my order someone called me immediately and was there to answer my questions but when I have problems no one answers). So they have an option for someone to call you back, so I push 1 for someone to call me back, no one did.
So I sent another email asking for a refund of the $900 I spent to have this done. Then I magically get a call from Mary from escalations. She wants to file an amendment for me which would take 8-10 business days. In Illinois it takes about 2 business days to file for an LLC online. So I told her no, I just want a refund so I could file myself. She said she’d refund their fee but wouldn’t refund the $600 filing fee. At this point she became very rude. After I got off the phone with her I talked to an Assistant Manager Johnny at ext. 7282. I wanted Johnny to give me a full refund but he had to talk to escalations but promised me he would call me back that day. I still haven’t heard from Johnny either. I received another call from Mary after that, where she still never gave me an extension to call her back at, but Mary was even ruder than before. I told her to give me a refund or I was going to file a dispute with the credit card company, she told me “go ahead”. I also left a message for Patty Chikamagalur ext 8720, the Customer Care Manager that was responding to all the complaints on Measuredup and ComplaintBoard but she didn’t call me back either.
I really don’t want Legalzoom touching anymore of my legal documents. If they can’t even spell my company’s name right I don’t want to know what else they messed up. Plus if there was an issue with my filing, with the run-around I’ve been receiving so far I can’t imagine trying to get them to correct something else. Thankfully though, since they spelled my company’s name wrong, my real company’s name is still available for me to file for the LLC and EIN myself (which I should have done from the start).
So save yourself the money and aggravation and avoid Legalzoom.

Hi Belinda,

It looks like everything is taken care of, please let us know if you need anything else.

LegalZoom Customer Care

Hi S1B,

Your comments and experience are important to us and we appreciate your feedback. Again, we’re terribly sorry for all of your trouble.

LegalZoom Customer Care

Like others I was persuaded by the advertising of Legal-zoom that they're on our side, and make things easy. How gullible was I to take that route.

I've already cancelled two further orders that I had started with them when I saw how badly they were doing with my first order.

The entire operation is a scam, they don't do what they're supposed to do, they don't listen or read their emails because if they did they'd do what we've paid them to do.

I'm now having to go to a local attorney to have him fix what legal-zoom created. I should have just went there to begin with and saved myself some hassle and money.

Thanks a bunch for your incompetence Legal-Zoom.

Hi S1B,

We’re sorry about your experience with LegalZoom. Our goal is to make every Customer happy with our products and service & we clearly missed the mark this time. We’d like the opportunity to make things right. Please contact me directly at [email protected] for help.

LegalZoom Customer Care

No thank you Patty. I don't believe LZ are competent enough to deal with a complaint. Your company is that bad. Funny how the only time they pretend to listen is when they see a complaint. Perhaps they should listen to their customers before it gets to this.