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Light In The Box

United States,
Massachusetts

Consumer complaints and reviews about Light In The Box

User117165 Send email
 
Mar 31, 2012

Product Misrepresentation

Do not purchase anything from Light in the Box. I ordered my daughter a size 2 mini dress. After paying a ridiculous amount for speedy delivery (speedy for them was 3 weeks) the dress arrived and it is a size 2 on the top and about a size 8 on the bottom. Instead of coming above her knee, it is down to her calf. Not to mention the quality is terrible and it looks nothing like the picture on the website. Everyone I showed it to could not believe it was the same dress in the online picture. I should have known better for shopping at an online site that does not allow returns. Of course the site indicates partial refunds but, they are telling me now they will not allow me to return it. I will complain to as many websites as I can warning people not to shop here. I don't even think Good Will would want this dress.
User738050 Send email
 
Mar 31, 2012

Product Misrepresentation

The Customer Service on this site recently said this:

I'm sorry to hear you got the wrong color/shade for the dress you ordered and it came with some issues. That's right, it is our primary concern to give our customers the quality product and customer service. Please send me the order number to [email protected] for me to seek help for the necessary solution to the situation. Thank you for your patience.

Sincerely,
Angelie
LightInTheBox

I wonder: Do you provide dresses for divorces too as well? Its a question out of curiosity of course.

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