I had Lincare CPAP equipment through my Aetna company health insurance. I terminated my employment with the company on Jan 1, 2017. My insurance would be getting terminated so, I called Lincare to halt any automatically sent supplies. the CSR assured me the account was in a "do not send supplies" status after we talked.

Low and behold I received 2-3 shipments of assorted supplies for my CPAP machine anyway. I called Lincare again and told them I specifically told you to stop any future shipments of the supplies. I was also sent a bill stating I owed 30.71 for the balance Aetna didn't pay. I told them that I didn't have any health insurance now so they screwed up by sending these supplies. I told them that I would box it all up and send it back for the credit I was owed from their screwed up bookkeeping and phone calls I made to them previously.

The CSR said she's sending me a shipping label to send it all back to their warehouse for inventory and credit. I received the shipping label and sent back actually more items than were sent previously. So weeks went by and I started getting the $30.71 bill in the mail again. I called back numerous times about this same issue for 8-9 months talking to numerous people.

They kept telling me that they received the shipment I sent and were waiting for the department to inventory the box sent. This takes 8-9 months I asked? I was told that their dept and the warehouse were different places and entities and just don't worry about that bill because I sent the supplies back as asked. Weeks later and for months and months I received a statement from Lincare and it would show the $30.71 owed and then a week or so later I would get a billing showing I was a new customer and that $30.71 was my beginning balance. What in the h*ll?

I called back several times when these showed up and the CSR stated that don't worry about them we got the items already. I started getting threatening letters afterward stating I would be turned over to collections if I didn't pay that $30.71 bill. So, once again I called them and the CSR said, "don't worry about those, they are automatically generated letters." I told her that this better not be sent to any collections agency because I don't owe you anything. She assured me that that wouldn't happen.

So more months went by and I started getting these bill notices again and just ignored them like she said. This has been going on for over a 1 year 4 months now. I got a statement from them showing a credit for items that weren't the complete supplies I sent back finally.
I just trashed it because they have been so screwed up for this whole time I saw it as not important anymore. It also stated I owed them still after the credit for what the insurance company wouldn't pay. There shouldn't be any insurance being billed. They ripped off the insurance company evidently.

Mind you, I didn't have any insurance anyway from the very first call about my insurance being canceled. Now I have an alert on my Lifelock account stating a $120.00 balance is owed and it's from a collection agency. WOW, what a bunch of sorry losers at Lincare. I'll be calling Lincare tomorrow about this and see what their issue is and why it's taken 16 months to credit my account and why they dared to send a false owed amount to a collections agency to ding my credit score.

DO NOT EVER USE LINCARE FOR ANY HEALTH-RELATED ITEMS IF ALL POSSIBLE. IF YOUR INSURANCE COMPANY USES THEM, REFUSE THE SERVICES FROM LINCARE BECAUSE OF ISSUES WITH BILLING AND CREDITS ARE NOT PROPERLY HANDLED AT LINCARE.