Submit a Complaint

Lincare

United States,
Florida

Consumer complaints and reviews about Lincare

Ashley Hotz Send email
 
Nov 2, 2019

Frauds! Won't admit that I've paid my bills.

I've used their "service" and from the beginning signed a document that says LINCARE can automatically deduct my liquid oxygen deliveries so I don't have to send them checks. That was in 2013. They recently sent me A BILL FOR $7,000!!!!!!!! AMEX send me copies of ALL of my statements from 2013 PROVING I'VE PAID ON A MONTHLY BASIS. LINCARE REFUSED TO ANSWER THE PHONE EVEN AFTER I TRIED TO REACH THEM OVER 100 TIMES. I found a "special" number which is supposed to be the number of a patient advocate. It is the same story. They are going to ruin my credit.

I am a business woman in a 21 year old business. I've called a lawyer and he will do what he can, but again that is going to cost me. LINCARE just bought out AMERICAN HOME PATIENT. Stay away from ALL of these scam artists, they refuse to make ANYTHING right and simply make themselves unavailable.
A. Hotz -- Monticello, FL
Mclarkva Send email
 
Apr 6, 2019

Overcharged wrong CPAP supplies

I was happy with American Home Patient, but Lincare took over and continually pushed supplies I didn't need and some didn't fit my machine. I stopped orders but they ageessively keep calling demanding more money....I've sent hundreds in the past 2 months even though I've refused any more orders of supplies " you're entitled to" . The keep calling my cell phone. I will do anything to a avoid doing business with Lincare.
Dwc Send email
 
Jan 16, 2019

Billing

I had Lincare oxygen equipment for one month in May 2018. I paid in full in advance. Equipment was returned. I am still receiving bills and threatening letters each month. I have called, emailed, written letters to Lincare and am told it will be taken care of but it never is. I need helpon this matter promptly please.
codewrite1 Send email
 
Aug 17, 2018

Being Billed for Supplies Not Received - Terrible Customer Service

Until October 2017 I received CPAP supplies from Lincare and had good service from them. My self-insured employer forced all of its employees who use CPAP to switch to a company based in Georgia to fulfill their CPAP supply needs. Lincare received official notice from my employer, the Georgia based company, and from me to terminate my CPAP service in October 2017. Since then I have personally received two bills for for supplies that Lincare says were sent to me in 2018.

After receiving the first bill for supplies in April 2018, I made some very frustrating calls to the very unhelpful local office, Lincare's CPAP supply fulfilment department (out of state), and billing office (also out of state and very unhelpful for the first several calls). Eventually, the bill was credited -- my problem was over, or so I thought. Several months later (just several day ago) I received another bill for CPAP supplies that Lincare say it sent to me in March 2018, one month before the issue with the last fiasco. Hmmmm, their billing is out of order -- April before March??? Huh?

I have been on the phone for several days again with the local office, billing office, and CPAP supply several times over for each one. So far, everyone (8 people) has been very unhelpful and the answer that pervades each conversation with an office is, "We can't do that here," or "You need to speak with ... (another office).

My main questions are, "Why did Lincare keep sending supplies after their service with me was terminated?" And, "Where are the supplies that they say were sent to me?" I don't have them. I never received them. Lincare/CPAP supply said that my supplies were on automatic refill and that the automatic refill was never cancelled. Well, to me that says the local office did not do their job when they were notified in October 2017 to terminate CPAP service with me.

It is very easy for a company to say they provided services and charge someone for those services without proof. It is very difficult for a person to prove that the company did not provide the services. In my case, Lincare has been one of the very worst companies with which to do business -- yes, the customer service is that bad. This situation is still ongoing.
Dotpappa Send email
 
May 15, 2018

Lincare not crediting account for returned items sent to me.

I had Lincare CPAP equipment through my Aetna company health insurance. I terminated my employment with the company on Jan 1, 2017. My insurance would be getting terminated so, I called Lincare to halt any automatically sent supplies. the CSR assured me the account was in a "do not send supplies" status after we talked.

Low and behold I received 2-3 shipments of assorted supplies for my CPAP machine anyway. I called Lincare again and told them I specifically told you to stop any future shipments of the supplies. I was also sent a bill stating I owed 30.71 for the balance Aetna didn't pay. I told them that I didn't have any health insurance now so they screwed up by sending these supplies. I told them that I would box it all up and send it back for the credit I was owed from their screwed up bookkeeping and phone calls I made to them previously.

The CSR said she's sending me a shipping label to send it all back to their warehouse for inventory and credit. I received the shipping label and sent back actually more items than were sent previously. So weeks went by and I started getting the $30.71 bill in the mail again. I called back numerous times about this same issue for 8-9 months talking to numerous people.

They kept telling me that they received the shipment I sent and were waiting for the department to inventory the box sent. This takes 8-9 months I asked? I was told that their dept and the warehouse were different places and entities and just don't worry about that bill because I sent the supplies back as asked. Weeks later and for months and months I received a statement from Lincare and it would show the $30.71 owed and then a week or so later I would get a billing showing I was a new customer and that $30.71 was my beginning balance. What in the h*ll?

I called back several times when these showed up and the CSR stated that don't worry about them we got the items already. I started getting threatening letters afterward stating I would be turned over to collections if I didn't pay that $30.71 bill. So, once again I called them and the CSR said, "don't worry about those, they are automatically generated letters." I told her that this better not be sent to any collections agency because I don't owe you anything. She assured me that that wouldn't happen.

So more months went by and I started getting these bill notices again and just ignored them like she said. This has been going on for over a 1 year 4 months now. I got a statement from them showing a credit for items that weren't the complete supplies I sent back finally.
I just trashed it because they have been so screwed up for this whole time I saw it as not important anymore. It also stated I owed them still after the credit for what the insurance company wouldn't pay. There shouldn't be any insurance being billed. They ripped off the insurance company evidently.

Mind you, I didn't have any insurance anyway from the very first call about my insurance being canceled. Now I have an alert on my Lifelock account stating a $120.00 balance is owed and it's from a collection agency. WOW, what a bunch of sorry losers at Lincare. I'll be calling Lincare tomorrow about this and see what their issue is and why it's taken 16 months to credit my account and why they dared to send a false owed amount to a collections agency to ding my credit score.

DO NOT EVER USE LINCARE FOR ANY HEALTH-RELATED ITEMS IF ALL POSSIBLE. IF YOUR INSURANCE COMPANY USES THEM, REFUSE THE SERVICES FROM LINCARE BECAUSE OF ISSUES WITH BILLING AND CREDITS ARE NOT PROPERLY HANDLED AT LINCARE.
Judy Howard Send email
 
Apr 13, 2018

not getting supplies lincare

feb 20 2018 was told trach supplies ordered april 11 2018 still not got doctor gal at uk sent new scipt orders 2months still no service same thing happen in 2017 august ordered supplies didnt get till november 1 2017 dont recommend poor service that like patient abuse and care that my experince hope you have better luck
sophmorr Send email
 
Mar 22, 2018

wrong supplies sent

there is never anyone to pick up the phone. terminal hold. my supplies are WEEKS overdue. when i finally got someone and received the supplies they were the wrong ones. numerous calls and terminal hold once again and i still don't have my correct supplies .this is causing a spike in my blood pressure and i feel sick as a result.

is there anyone who can help me. i am desperate.
hisbeauty4ashes Send email
 
Jan 18, 2018

Never tell you when they will drop off air

My dad survives on Oxygene and Lincare has been a nightmare! They never tell him when they arrive, So he has to wait around all day for his oxygene. He contacted Lincare asking where the truck is they tell him they do not know and there is no way to get a hold of Lincare. I would never ever recommend this company, I would go with another company that respects people's times and gives you a time when they will arrive.
Carol Boyd Ford Send email
 
Jan 8, 2018

Lincare Prattville office

They don't do there job.
Carol Boyd Ford Send email
 
Jan 8, 2018

Overcharge and will not pick up

I have been a customer of Lincare for years. I changed insurance that Lincare was not fovered by them so I had to change companies. That's when the problems started. They would not release my information somI fould change. I had to make calls to a previous doctor to get records they had. Now that * have changed I can not get them to pickmupmmy machine. I have called them severalntimes but theymake no effort to pick it up. They wrenblaming me with it not being picked up. They continue to charge me monthly for a machine I am not using. I need help. I am disabled and can not afford them trying to overcharge me for something I am not using. I will never use Lincare again. Contact me @ 334-324-7588 or email me at [email protected].
Thank you
Carol
junelfisher Send email
 
Nov 18, 2017

Lincare

My mother has used Lincare for years. In July 2016 her doctor send an order for a portable oxygen tank to Lincare and she has been using one since then. On September 25, 2017 the same doctor sent another order for a portable oxygen concentrator. I called their office 2 days ago and was told her account was on hold due to the fact that their records didn't show she was supposed to be on a portable and she had not been billed. She is currently in a rehabilitation center for a stroke which left her blind in one eye and cannot go without a portable oxygen concentrator due to the fall hazard. This in addition to another, more significant failure causes me to wonder if their licensing should not be revoked.
MaineMan Send email
 
Oct 5, 2017

Lincare overcharges for nebulizer

I purchased a Nebulizer from Lincare INC Medical Supplies in Maine on referral sent to them by my primary care physician. I had no insurance at the time so it was an out of pocket expense. Lincare charged me $500. for the Pari S Basic Package Nebulizer. This same product can be found online for as little as $63.This is an inexcusable rip off and should be a crime.
Why wouldn't my Primary Care Physician give me the referral and allow me to shop for the best price instead of simply forwarding it to Lincare unless possibly he was getting a kickback?
This whole thing reeks of criminality.
tcdelozier Send email
 
Sep 16, 2017

Account classification wrong

Lincare Billing: I was concerned that my insurance was not paying for my husbands respiratory equipment and found out that it was filed wrong - wrong codes. I Called Lincare with the agent from United on the phone who explained the coverage and that Lincare needed to refile with the proper codes, she gave the manager the needed information who assured us she would take care of it. 4 months later, I called the insurance again and we, together, called a manager at Lincare and explained the situation again and was assured it would be taken care of. 4 or so months later I called the insurance company and found out what my portion was and sent it in along with a letter explaining what had happened and that it needed to be filed with the proper codes in order to take care of the bill. A third call with a manager and United Healthcare representative ended with your company hanging up on us. I called a few months later and spoke to a customer rep and was told I didn't have insurance coverage because of a high deductible. I tried to explain that the codes on our account are wrong - we have different coverage than they have on record, she refused to let me get the insurance company on the phone to straighten it out. So then I found someone to give me the number of a special care representative who said he would look into it. I explained the whole thing to him and he assured me he would get down to the bottom of it and call me in a day or two. So a week later, I called him back and he said his managers said I didn't have any coverage because of a crazy high deductible and that was that. He refused to let me call the United rep and straighten it out. If they have done this to me, I am sure they are doing it to others... I paid my part, they refuse to do their or follow their agreement with United Healthcare and my plan.
2974p742t Send email
 
Aug 3, 2017

Lincare unwilling to correct billing

Account opened in June 2016 the billing department listed that my insurance only pays 1%. I notified the office that was incorrect. After several months of billing I set up online with my Insurance company and began to view claims sent to the insurance company and the amount they submitted to me was a lot more than the insurance listed as my responsibility to Lincare. I called their billing department around October 2016 to inquire why they were over billing me. As of July 14th there was a three way call Lincare, My Insurance Co and myself. My Insurance Co confirmed what I had been telling their billing department. The billing for June they never submitted to my Insurance Co but they sent me a bill. I have met my deductible for the year in May. I submitted what my insurance Co said my responsibility was. I called the billing office on July 28th to find out what was going on with the account and was told I had to recertify because my insurance had changed. ( My insurance is the same the only change was they needed to correct their records.) I called my Doctor's office and the Oxygen supplier and neither said I needed to recertify because nothing had changed since I opened the account. 2016 over charged me by $248.84. They never corrected my billing. I told them going forward for 2017 I would adjust payment to them untill the 248.84 was credited back to me. In the month of April I only had to make a partial payment and the credit was fully cleared. Lincare billed me in May and I submitted what the Insurance said my responsibility was. Lincare has always billed me before they bill the insurance. Now I can't check with Insurance for payment amount because the stopped billing them.
[email protected] Send email
 
Jul 26, 2017

payment already made

Lincare sent me a bill in march 2017 for $85.16 which I paid. They have since been sending me the same charge which I have already paid. I have made numerous telephone calls ,sent emails to corperate office ,called the complaint line,and sent 3 copies of the cancelled check to 3 different places,my bank even faxed a copy of the check.They have not contacted me at all except to send me more overdue payment notices. The last notice states they will call a collection agency and threatened to ruin my credit.Today I filed a written complaint with the NH State attorney Generals office .
tbackus Send email
 
Apr 17, 2017

Not getting what doctor ordered and Rude customer service

Changed mailing addy many times....they still dont have it right !!
My doctors office sends a fax (has many times) about medication I need to use for my COPD/Last stage of Emphysema..
Since Sept/2016 Lincare just doesnt get it ....My addy or medication needed...
Everytime we call Lincare RUDE is what we deal with...SUCKS !!
Today I called the Tampa Fl number ...they still have old addy saying thats where I live...another state...REALLY !!
So I had to argue that I was looking at a bill with my FL addy....I need service cuz of a move...
So yes once again I gave the new addy....Lets c what happens...
I hate dealing w Lincare for service and billing....Billing is a joke to...I have to argue that all the time...
linda grambusch Send email
 
Mar 21, 2017

Billing errors

My husband used equipment until he died in August. we notified the company of this. They continued to bill us and the ins co. We went to the local office, gave them the equipment back. Not only did they continue to bill, they changed the billing into my name and are billing me and the insurance for my use. I never used this equipment nor was I subscribed my doctor for it Nor do I have this equipment. I have spent hours on the phone with this company. They are the worst.
Bob Hesselbart Send email
 
Sep 2, 2015

billing

This is an addition to email below about lincare billing. I failed to mention that I returned the tens unit to them.
Bob Hesselbart Send email
 
Sep 2, 2015

billing

I received a tens unit from lincare in 7 or 8/ 2014. Was given impression that insurance company would buy it. On 4/ 2015 I received a bill of rental fees of 38.52 as my co payment to the insurance for 1015 rental. I talked to the 2 ladies in billing in Tampa, Fl phone 800-386-1658. I told them I was under impression it was already purchased. They said they decided to bill as rental, no one told me. They said when I signed the paper on delivery, there was a check mark in rental.When it was delivered, the delivery person just said sign here, and I did. I was on a walker and on strong pain meds, recovering from major surgery, when I signed, and did not notice check mark. After many calls to them, they refuse to resolve this, even though they received insurance money. They are threatening to ruin my credit and give bill to collections. This is totally unfair business practice, bordering on deceit. I was told the insurance company would buy it.
Kimc3035 Send email
 
Aug 12, 2015

Worst company EVER to have to be forced to deal with!!

Lincare delivered the wrong equipment to my home on June 25 2015. On. June 26 2015 they assured my they would deliver the correct equipment. It is now Aug 12 2015 and the proper equipment as yet to be delivered! After waiting for the correct equipment to be delivered, I finally just told Lincare to come pick up the wrong equipment they delivered that was never used on July 20 2015. Waited 7 days and did not hear one word from Lincare so had my insurance company call them on a three way call. Office manager Johathan Indigo scheduled for the equipment to be picked up on July 28, the next day. And guess what.....no signs of Lincare as of today 8/12/15!
The real kicker and worst part of this entire situation is that this scam of a company has been bill my insurance company since June 25 2015 and getting paid for equipment that was never delivered! Just plain and simple insurance fraud! I have called Lincare multiple times, I have called lincare'a billing department and demanded them to stop billing my insurance (haha that never happened). I have made multiple calls to complain to my insurance company, I have filed a complaint with ACHA, a complaint with the BBB And today a complaint with CHAPs and guess what the equipment is still unused/never used and sitting in my living room! Are they never going to pick it up? Are they going to bill my insurance company for years for this unused improper equipment? Are they going to cont to send me bills for my "customer portion" of the invoice (which is a joke - my insurance co tells me I owe nothing, they have paid everything in full <which really gets my goat>). This is the worse company I have ever had to deal with! They just do what ever they pleas and seem to get away with it! I am furious! There must be a class action law suit against them out there somewhere? And how can they get away with their fraudulent billing?? Has anyone had any resolve from this company? And how did they get it? Help please
Hbarretta Send email
 
Mar 13, 2015

Fraud

I am a customer of Lincare, Fort Lauderdale Fl Location Code 90-04-29-22. I am going on a trip to Europe in April. I was recommended to Lincare for the purpose of getting a Portable Oxygen Concentrator. I was working with "John" to arrange the details. I obtained the necessary paperwork from my doctor (Jorge Barros) and was assured by "John" (now known as BS John)
that everything was in the works. After many inquiries BS John said Medicare audited me and froze my request. Medicare told me they were unaware of "freezing" an account.
BS John then said since time was getting short I should rent a POC. I agreed and asked how much it would cost. BS John quoted a price of $75 per week and he would get back to me the next day with final arrangements. Needless to say BS John did not do so. I called him again and he said management quoted the rental price of $250 per week. I asked if he could get a better price. BS John said he had to go to corporate and would take two weeks to get an answer. When I pressed him because of the time constriction
he said he would call them and get right back with an answer. He did so and the answer was still $250 per week. So a two week wait turned into one phone call (which I believe he did not make).
Now I find myself contracted to travel to Europe with no guarantee of oxygen provision. If I cannot make other arrangements I will have to consider legal action to recover my losses and compensation for the anguish BS John has caused.
Herb Barretta
[email protected]
User929156 Send email
 
Apr 9, 2012

Fraud

DEAR WHO EVER.
I HAVE TALKED TO A BARBA IN YOUR BILLING DEPT. SHE WAS VERY RUDE, AND SARCASTIC. I HOPE THAT SHE DOESN'T TALK TO ALL YOUR CUSTOMERS THE WAY SHE TALKED TO ME. IF SHE TALKED TO ME AND I HEARD HER I WOULD FIRE HER ON THE SPOT. SHE CAN NOT TALK TO PEOPLE THE WAY SHE TALKED TO ME. I WAS VERY UPSET & MAD AFTER TALKING TO HER MY FACE WAS SO RED. I HAD TO COOL OFF BEFORE I COULD TALK TO ANYBODY ELSE. I HOPE YOU OR YOUR COMPANY DOES SOMETHING ABOUT THIS. DON'T LIKE IT WHEN SOMEONE PUTS ME DOWN LIKESHE DID. I AM GOING TO GO TO SOMEONE ELSE FOR MY OXGEN FROM SOME ELSE THATS HOW UPSET SHE GOT ME. I COULD WRITE MORE, BUT I AM GETTING MAD DOING THIS I WILL QUIT. IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME AT : [email protected] I WILL ANSWER ANY QUESTIONS YOU HAVE. I WOULD LIKE TO KNOW HOW YOU TOOK CARE OF THIS PLEASE REPLY BACK.

THANK YOU VERY MUCH,
CHARLES BOWLES

PS.
THE PEOPLE IN COLORADO SPRINGS, COLORADO TOOK GREAT CARE OF ME.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username