Submit a Complaint

listia

United States,
California

Consumer complaints and reviews about listia

Starsong Send email
 
Mar 10, 2014

all who write positive posts are all listia employee. other website posts the same.

Everyone in this page ,look those who write good feedback to listia. they are all listia employee

let's say hi to them and let's condemn how *** they are doing

the more unnecessary stuff they do on this page pretending that listia is good, the more we people must really underlook listia

listia can only do this kind of poor thing, SO DESPERATE SO CHEAP SO *** SO *** DAMNED site. listia is a serious damned site that being its employee must have to go around to pretend that listia is a good site that we are all laughing out loud towards listia staff

if listia staff is hired to write untrue fake *** on listia against majority's feelings, I would rather not work for listia

a person must live to write the truest feeling and the truest words from true heart, from real from inside, the truest

a person must be honest and speaking truth.

if hired in listia means that, if people so hate your page you have to write so many fake lies to "laugh towards people"

this kind of mission impossible, you do. I dont want

I prefer spread that listia is a damned site that its staff must have to do so fake to try to maintain its weak pride.

I prefer tell people listia is a bad damned site that must force staff to tell fake lies.

I would not pollute myself with listia
SandraNg Send email
 
Mar 10, 2014

LISTIA STAFF STEAL READ YOUR MESSAGES IN LISTIA AND READ ALL EMAIL YOU LISTIA MEMBERS TYPE, BAN PEOPLE WHO BADMOUTH LISTIA A BAD SITE

Abstain from using listia, those good reputations are FAKE FAKE FAKE FAKE FAKE

FOR THOSE WHO MAY ASK ME, ASK OTHERS, IF MY FREIND AND I SHARE SAME ADDRESS IN LISTIA IN SHIPPING ADDRESS FIELD, WOULD I BE SUSPENDED IN LISTIA

THE ANSWER IS A YES.

STARSONG, MY DAUGHTER AND I ALREADY USED 3 DIFFERENT I.P. ADDRESS TO PLAY LISTIA, SO IT CAN NOT BE SAME IP ADDRESS POINT THAT WE GOT SUSPENDED.

WE DID SEND THINGS TO 2 PEOPLE THAT LATER LISTIA BLACKLISTED THESE 2 PEOPLE ADDRESSES 1. EBAY AUTOGRAPHSEEKER84 2. EBAY SHADOWMAN

THESE 2 ADDRESSES WOULD CAUSE QUICK SUSPENSION IN LISTIA.

WE ARE NOT GREEDY TO A LEVEL THAT WE MUST GRAB THINGS OFF LISTIA. WE ARE NOT LOCATED IN USA WE LOCATE IN HONG KONG, WE GRAB THINGS FOR #2. ALREADY NOT FOR OURSELVES.

BECAUSE WE SEND TO SAME ADDRESS IN USA AND CANADA, AND MY DAUGHTER IS THE HONGKONG FIRST COSPLAYER, SHE HAS SUPPORTERS AND FREINDS EASILY, MY DAUGHTER AND I HAVE FRIENDS EASILY BECAUSE OF MY DAUGHTER'S APPEARANCE

WE HAVE AT LEAST MANY MANY MANY PEOPLE HELPING TO BID ITEM AND SHIP TO #1 TO GIVE #2 BECAUSE USA SHIPPING IS FREE.

BUT ONLY FIRST ATTEMPT OF ADDRESS IS VERIFIED. LISTIA ADMINS ASK SELLERS IN LISTIA, ONLY SHIP TO GREEN TICK VERIFIED ADDRESS BUT THEY DID NOT TELL SELLERS AND BUYERS THAT ONLY FIRST ATTEMPT ON EVERY ADDRESS IS VAILD, THOSE SECOND ATTEMPT OR LATER ATTEMPTS ARE NOT VERIFIED AND IF SAME SHIPPING ADDRESS WOULD BE SUSPENDED IN LISTIA QUICKLY.

LISTIA ADMINS, BECAUSE THEY JUDGE BY SHIPPING ADDRESS, YOUR GIVEN SHIPPING ADDRESS

THEY ONLY JUDGE BY SHIPPING ADDRESS.

EVEN IF YOU GIVE 2+ DIFFERENT PEOPLE ON SAME ADDRESS

IF SOMEONE ELSE USED YOUR ADDRESS IT IS PENDING.

BUT PENDING ..... MOST PEOPLE WOULD THINK ONE THING, AS MOST OF US THINK.

"ADMINS ARE JUST OFFLINE ONLY" "MAYBE THEY WILL APPROVE WHEN THEY ONLINE, RIGHT?" "BETTER GO SLEEP FOR A WHILE"

BUT WHEN YOU COME TO LOGIN YOUR LISTIA ACCOUNT WAS SUSPENDED......

LISTIA REALLY GOES FIND EVERYONE SHIPPING ADDRESS THEY USED WHEN THEY WON AUCTION. AND CHECK WITH YOURS. IF SAME ADDRESS LISTIA WOULD SUSPEND THEM AND YOU TOGETHER IMMEDIATELY

JUST NEED 2 PEOPLE SAME ADDRESS THEN YOU WILL KNOW WHY WE NOW CONDEMN THIS *** PAGE, LISTIA. LISTIA IS A *** OFF SITE THAT I WOULD NOT RECOMMEND MY DAUGHTER'S SON TO JOIN.

NORMAL SITE WOULD NOT TREAT MEMBERS SO ***

THIS LISTIA SITE IS *** PAGE.

IT EVEN STEAL READ YOUR MAIL MESSAGE

TRY AVOID USING LISTIA MAIL TO MAIL MESSAGE TO SELLER OR BUYERS. IF YOU MAIL YOUR CORRECT ADDRESS LISTIA STAFF WOULD BAN YOU FOR DISCLOSE PERSONAL INFORMATION WHICH IS UNTRUE. BECAUSE LISTIA ADDRESS VERIFY CAN ONLY VERIFY ONCE ON EACH ADDRESS, SOME BUYERS ARE LIKE US, HAVE TO USE A FAKE ADDRESS TO PASS THRU THE VERIFY ADDRESS THING IN GREY BOX. TO MAKE SELLER WILLING TO SEND ITEMS TO US. TO SHADOWMAN.

THEN WE EVEN HAVE TO USE MAIL/EMAIL TO WRITE BACK CORRECT ADDRESS TO AVOID MAIL BEING REJECTED BY WRONG ADDRESS.

SADLY A LOT OF SELLERS SAID THAT BECAUSE WRONG ADDRESS SO THEY NOT SEND, IF LISTIA IS SO ***, WHY MUST PEOPLE LISTEN TO IT.

WHY MUST PEOPLE WRITE GOOD ON LISTIA BECAUSE LISTIA STAFF CAN STEAL READ YOUR MESSAGES WHEN YOU TYPE IN LISTIA MAIL IN MESSAGES IN LISTIA.COM

THE MEMBERS IN LISTIA MAY NOT REALLY LOVE LISTIA THEMSELVES. JUST LISTIA STAFF CAN BAN THOSE WHO BADMOUTH LISTIA, SO MEMBERS MUST WRITE LISTIA "GOOD PAGE"
MiyakoSannn Send email
 
Mar 10, 2014

listia ban people with same shipping address even if different receiver name

Let me introduce myself, this is Sabrina. I am a past listia member (due to being banned, - same shipping address with other listia member)

people who are curious on shipping address verification thing, please read here.

many people ask , if 2 people have same shipping address, but if different names on receiver, would listia ban people right?

many people did not understand and are asking around I saw, NOW I AM ANSWERING YOU

My answer is here, "This is the exact reason why I was banned. "

Listia would really suspend 2 listia.com existing members just because one listia member use the same shipping address

2 Listia members use same street name same number on shipping address

even if you are 20 or 25 yr member in listia, the same result with me 100% for sure.

Listia is a fuckoff page not only ripoff or scam page.

Listia GO EAT FUCK. I fuck your mom, I fuck your dad, I fuck you all suckz.
olivieo Send email
 
Mar 8, 2014

Listia is a scam

Listia is a scam - many people got banned due to 2 people or more people write same shipping address.
olivieo Send email
 
Mar 8, 2014

Just ask one freind to write your shipping address and let's see if you still say listia is great site.

listia has a rule that not many people would really know. address verification in grey when you won an item

sellers only send item to 100% green tick address. but when you type in an address a 2nd time, not first time. it would be pending

listia check all listia past member typed shipping address to check and compare if same person or even same address happens.

if one past listia member have same address with you, 2 people in listia same add.......listia would not listen to your reason, but just suspension.

they suspend people and never open back banned accounts.

listia is a scam site that I would not suggest ppl pay money to buy credits.
olivieo Send email
 
Mar 8, 2014

Listia is a scam by the address verify shit

Listia is not safe, if 2 people use same shipping address you will be banned immediately. 2 listia member have same shipping address listia would ban people quickly.
misskp Send email
 
Oct 25, 2012

LISTIA SCAMMER COMPLAINTS

I have been a Listian seller/buyer for over a yr and yes, my account was suspended ONCE (12K credits). I emailed them and they explained one of their emails went into my SPAM folder, which bounces back to them and is an auto-delete. I was re-instated immediately with full credits and my great status remained. I remember Yahoo! putting one email in my spam (why I don't know as it is on my accept list) and this isn't the first time Yahoo! has done this with other emails. I did not click on NOT SPAM. I just moved it into my INBOX. But Listia had already canceled my account automatically. Their response was immediate. Within 15 minutes. Even I was surprised at the speed I have to admit. People get their auctions pulled for many reasons. I included. Not reading the rules is one. They don't allow anything to be auctioned that is consumed by mouth. Animal or human. I had catnip up. As far as the age....even eBay can't stop someone under aged or FB for that matter. I have been scammed by a few buyers AND sellers where they claimed my item was improperly packaged and demanded their credits back. One idiot took a pic with all the packing material in it and claimed it wasn't wrapped with any. Idiot. Another said I shipped to the wrong address. I copy/paste. I googled both address and one showed a car wash parking lot. Her 'NEW' address. Sent the link to Listia for fraud attempt and that took care of that. I got her credits. I also ALWAYS use a DC# for tracking. One said she also never got it yet it showed delivered AND signed for by her! Some don't send their items thinking they can just blow it off and keep the credits. Not so. I have never NOT gotten my credits back from a scamming seller. One NEW seller has such a foul mouth on the site and has been pulled. Even after Listia has deleted his swearing comments about ppl and Listia he STILL DID IT! Stupid. Just like eBay can't patrol every seller/buyer. A person has to complain first. If there are a lot, then there is quicker response time. I have had sellers on eBay NOT send my item. It was a pain in the a** trying to get my $$ back for the item PLUS the shipping cost. I use PayPal exclusively, but when it comes to eBay, you have to go thru them first THEN file a refund complaint. I do the same with Listia, only I don't have to go thru the hassle of Listia first. So, for those of you that think Listia is a scam, you are very misinformed. I have used other auction sites that you BUY credits ONLY and LOOSE all your $$. It doesn't matter if you bid on an item or not. NO REFUNDS. And when you DO bid....bye-bye $$. You don't get your credits back if you are outbid. Now THAT is a scam!! Having been employed by ab auction for yrs (not the Internet folks) I knew the ins/outs so I knew if I was out bid, no problem. It took me a while to realize I was actually getting ripped off of my $$ from these "pennies", "up to 90% savings" so called auction sites.
sims Send email
 
May 29, 2012

Faces Names Listia ripoff credit. Listia class action lawsuit team

Listia you are no better than Madoff you made – off with my$ credits
This group stole my life savings, my precious safe-keeps, tricked
me into listing my precious items for $0 credits. Goods valued $289,620 sold for
968,940 credits they stole. I never got 968,940 credits
for my sales, $0.0 money credit & surprise suspension.

This is not a communist country, people exchange stuff for what
ever, but never for zero 0. You promised me credits money, if I list my goods
and ship. You bunch of con’s Koran &
Muslim group think they can get away with this deceptive auction gambling, yes
that is what it is, another victim I read here, so right on the money.
BOLD LISTIA
You bunch of con's do not like US Military Members, you all playing with
peoples lives, THIS IS NOT A GAME, this is not KOREA!
Tell the Federal courts class action suite

I miss my deceased husband US army
jewelry, and my other children stuff sold on Listia shipped to Listia buyers
for ZERO $0.0 0 Credits!

Non-English speaking customer service, Customer service from Korea,
Middle East & Russia receives email from buyer or seller the reply is
suspension 0 credits $0.0 no answers to inquiries.

This Muslim Russian Koran Group of Listia is responsible. Customer
service work is done from Korea, Middle East and Russia; they pay
workers $1.00 per week salary. Listia originated from
Middle East by James Fong and is Muslim
friend.

Here are Listia group names to get them!
James Fong OWNER Koran main language Koran but speaks English;
Gee-Hsien Chuang Koran speaks Koran;
Tae Kang Koran Koran speaks Koran little English. Patent Holder;
Amir Muslim speaks Arabic Middle East;
Mabel muslim Arabic middle East also speaks Latin;
CB alias CB, afraid to disclose his name ;
Ngan Muslim & Russian related;
Rosie Koran Koran speaks Koran and little English;
Kevin P American speaks fluent English;

I have an attorney ready to file class action suit, join me
Listia victims, these Korea & Muslim group tricked us with deceptive
promises of credits and never disclosed they could take remove/take
away/steal/cancel credits any time they wanted.

According to the attorney I consulted, “Listia is NOT
operating according to the Statutes and Federal laws,
not according to an auction business, there
are so many violations that it amounts to a PONZI scheme intentionally set up
to rid us of personal properties and to defraud us.”
File in higher US Federal Court for Millions
in damages and stolen credits, pin the IRS their credit steal behind, and leave
their asses in suspended in Federal prison.
Listia victims read on and contact me.
contact me at gfservice at rocketmail dot com

My husband died defending this country, but I will fight for my rights against
Listia Koran & Muslim discriminative, non-American, deceptive, communist
business practices!
THIS IS AMERICA ! Listia revamp your communist auction gambling rules
for a real auction business and restore and credit reinstate those you
stole and scam in addition to damages, THAT WILL BE MY REQUEST FROM
THE JUDGE!
nomorevictims Send email
 
May 28, 2012

Listia scam, auction fraud, deceptive, steals 100% seller credit

Listia Sellers beware ! Use your credits, Listia is Listia is improperly labeled auction, it’s a fraudulent gambling auction scheme deliberately setup to rid you of your personal belonging for promise of $credits, you win some if you are a buyer or loose all if you are a seller.
Bold Listia hides behind website is guilty of deceptive business practices, victims are
have no clue they have a up to 80% risk of loosing all their money credits $ for their sales.
A real gamble You are left with zero 0.00 and no possession.
running a fraud scam, stealing credits, suspending accounts, thinking they can get away with it. Over 195 victims in a few mos.

We are flying blind for good great deals, selling & buying blindly taking part in a fraudulent auction scheme at SOMEONE’S LAUGH or our UNSEEN ENEMY. I also found out Listia is a UK and Middle East based company, it’s my suspicion that the reasons they do not return thousands of email messages is language related. Limited English speaking customer service.

Last yrs 4 of my church buddies got suspended within a 3 months period without reason. ( heard of 43 suspensions but I knew 4 of them) one day try to log in a red word appears 'account suspended' A day later you have violated Listia rules and login changed/canceled. These sellers all who had 40,000 - 60,000 credits, heard some had 132,000 credits at the time of suspension. I suspension was at 75, 550 . There are other websites are reporting numerous complaints against Listia. 'google Listia complaints scam' you'll find more.

If you do not have a lot of credit you may be are safe with Listia, members with 6500 – 8,000 credits you have a 5% chance of suspension, 30,000-35 50% chance of suspension, and 50,000 70 % chance of suspension without a clue or warning, for NO reason.

Listia is setup that if they do not like an item, style of replying to messages etc they snatch/remove/steal and suspend your credits. Just consider that you sacrificed all yr., list precious items, ship from pinched pennies to Listia buyers to get to increased your credits to eg 140,900 - money credits then the next day you return they are gone. You realized for 6 mos you shipped out your prized possession for 0.00 you feel like you want to DIE!

Someone within Listia or Listia’s good business practice randomly check accounts cancel your credits, that's it. . Here is the catch, some members allow their credits to accumulate to large numbers like 30,000 - 300,000 + money credits.

Listen up Listia lovers: if there was a bad seller, slow shipping etc. Ebay would warn them, contact them for explanation, in the worse senaro Ebay suspend them after attempting to to work with them, but suspense only they selling rights, Ebay allow them to buying privileges. Ebay also calculate their earned credits money/fees and refund them.
WHAT WRONG WITH LISTIA !

Their website registered info is California mail drop, and voice mail with no capability of accepting messages/you cannot leave a message. Any agency or organization who cannot maintain a real phone number where one can leave a message, or physical address where to accept snail, no email address other than the registrar admin website which they do not respond, is hiding. Listia are you handing from ‘IRS and our Governmental and Federal laws and Financial laundering laws, auction or gambling game,
they have broke IRS laws, discrimination laws. Listia we can find anyone and you will return
via court orders our $$$$$$$$$ .

Listia illegally sets up the website, because its improperly label auction, no disclosures provided to Sellers-registered members, I see you changed the simple general 3 lines rules willy nilly which does not state you will loose your property and money. I found no USA business license found, Middle Eastern IRAN and UK name is found. That is why they are so bold in stealing credits.

I hope you read this Listia you can reach me at, I am a victim spreading my story unit a class action lawsuit is heard or the Feds get you. If you think I am wrong and want to correct and make amends you know what to do. wayntaylor at ymail dot com

Here in the USA business are accountable whether in cyber space, on water, or on dry land. Listia we will find you, even in the Middle East, victims will be compensated for stolen credits, moneys, and goods, etc .even for damages. The Feds and our court orders are going to suspend into ‘outta space’ !!!!!!
nomorevictims Send email
 
May 28, 2012

Listia scam, ripoff fraud steals credit

Listia started in Middle East, and has a Russian connection, who is behind Listia?
Are they running the Listia operation from Middle East or Russia?
Who are these people associated with
Listia, Qadeer Abdul Abderabbani Why the secretcy?
Why are they hiding their identity.

No customer service number - wonder why they do not return emails?
They may have one person
with limited english, so a good gestimate is language, and place of
operation is the real answer. English is limited but they know how to steal
credits and suspend accounts. Victims File your report at the below links >>

For sure they have connection in the US, FAKE ADDRESS, but its a start,
first good news now Victims you can attack their Trademark LISTIA which
is governed by Federal laws for your protection, they registered Listia as
a advertising business. (Credit stealing scammers) go to and see for your self
http://www.trademarkia.com/listia-77962648.html 877-794-9511 U.S.
federal trademark registration was filed for LISTIA by Listia Inc., 755 Castro
St. Suite C, Mountain View CA 94041 . The USPTO has given the LISTIA trademark
serial number 77962648

Evading IRS laws Listia? Listia is improperly registered as an auction co. its does not
list or declare the necessary disclosures for auction co. In fact its
operation characteristics are of Auction Gambling which is illegal here in
the USA. Listia is required to clearly disclose the seller can sell products valued from 1.00 to
millions and get Zero credit $0.00 Lets take down Listia, and recover
damages credits and Dollars. Kick their foreign ass back to ‘outta space’ .

Start here with the US Attorney General
for ca, they will quickly see Listia is improperly operating
http://oag.ca.gov/contact/consumer-complaint-against-business-or-company
Consumer action office of US AG Handles complaints
about deceptive or fraudulent business practices >>
http://www.consumer-action.org/links/articles/california_attorney_general/

File your
complaints here at the FBI Cyber internet fraud schemes:
http://www.econsumer.gov/english/report/overview.shtm
http://www.nw3c.org/ ,
https://complaint.ic3.gov/ctf.aspx

E-mail: [email protected]
eConsumer.gov, there are hundreds so victim, there is a
lawyer who is attempting to prepare to file the action lawsuit but we
need at least 20 victims to come forward. Keep attaching
their trademark it should get it cancelled; it’s a trademark of scam,
fraud and undisclosed gambling auction.

The Federal Trade Commission, the nation's consumer protection agency, collects
complaints about companies, deceptive business practices
https://www.ftccomplaintassistant.gov/ form
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

contact me
wayntaylor at ymail dot com

Listia operation is an Auction Gambling business or advertising business. Its
operation is illegal fraudulent and deceptive; it is not a traditional
auction business.

Please report and file claims leave your contact info so attorneys at reach you.
nomorevictims Send email
 
May 28, 2012

Listis fraud, scam deceptive internet ads

Listia Sellers beware ! Use your credits, Listia is Listia is improperly labeled auction, it’s a fraudulent gambling auction scheme deliberately setup to rid you of your personal belonging for promise of $credits, you win some if you are a buyer or loose all if you are a seller.
Bold Listia hides behind website is guilty of deceptive business practices, victims are
have no clue they have a up to 80% risk of loosing all their money credits $ for their sales.
A real gamble You are left with zero 0.00 and no possession.
running a fraud scam, stealing credits, suspending accounts, thinking they can get away with it. Over 195 victims in a few mos.

We are flying blind for good great deals, selling & buying blindly taking part in a fraudulent auction scheme at SOMEONE’S LAUGH or our UNSEEN ENEMY. I also found out Listia is a UK and Middle East based company, it’s my suspicion that the reasons they do not return thousands of email messages is language related. Limited English speaking customer service.

Last yrs 4 of my church buddies got suspended within a 3 months period without reason. ( heard of 43 suspensions but I knew 4 of them) one day try to log in a red word appears 'account suspended' A day later you have violated Listia rules and login changed/canceled. These sellers all who had 40,000 - 60,000 credits, heard some had 132,000 credits at the time of suspension. I suspension was at 75, 550 . There are other websites are reporting numerous complaints against Listia. 'google Listia complaints scam' you'll find more.

If you do not have a lot of credit you may be are safe with Listia, members with 6500 – 8,000 credits you have a 5% chance of suspension, 30,000-35 50% chance of suspension, and 50,000 70 % chance of suspension without a clue or warning, for NO reason.

Listia is setup that if they do not like an item, style of replying to messages etc they snatch/remove/steal and suspend your credits. Just consider that you sacrificed all yr., list precious items, ship from pinched pennies to Listia buyers to get to increased your credits to eg 140,900 - money credits then the next day you return they are gone. You realized for 6 mos you shipped out your prized possession for 0.00 you feel like you want to DIE!

Someone within Listia or Listia’s good business practice randomly check accounts cancel your credits, that's it. . Here is the catch, some members allow their credits to accumulate to large numbers like 30,000 - 300,000 + money credits.

Listen up Listia lovers: if there was a bad seller, slow shipping etc. Ebay would warn them, contact them for explanation, in the worse senaro Ebay suspend them after attempting to to work with them, but suspense only they selling rights, Ebay allow them to buying privileges. Ebay also calculate their earned credits money/fees and refund them.
WHAT WRONG WITH LISTIA !

Their website registered info is California mail drop, and voice mail with no capability of accepting messages/you cannot leave a message. Any agency or organization who cannot maintain a real phone number where one can leave a message, or physical address where to accept snail, no email address other than the registrar admin website which they do not respond, is hiding. Listia are you handing from ‘IRS and our Governmental and Federal laws and Financial laundering laws, auction or gambling game,
they have broke IRS laws, discrimination laws. Listia we can find anyone and you will return
via court orders our $$$$$$$$$ .

Listia illegally sets up the website, because its improperly label auction, no disclosures provided to Sellers-registered members, I see you changed the simple general 3 lines rules willy nilly which does not state you will loose your property and money. I found no USA business license found, Middle Eastern IRAN and UK name is found. That is why they are so bold in stealing credits.

I hope you read this Listia you can reach me at, I am a victim spreading my story unit a class action lawsuit is heard or the Feds get you. If you think I am wrong and want to correct and make amends you know what to do. wayntaylor at ymail dot com

Here in the USA business are accountable whether in cyber space, on water, or on dry land. Listia we will find you, even in the Middle East, victims will be compensated for stolen credits, moneys, and goods, etc .even for damages. The Feds and our court orders are going to suspend into ‘outta space’ !!!!!!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username