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Consumer complaints and reviews about Locauto

Orlando Send email
Oct 14, 2014

Miss sold policy

I was conned into paying an extra 598.63 euros for a "Zero excess policy" by sales staff who assured me that everything was fully covered and in the unlikely event of any damage, breakdown, recovery etc. then nothing more would be payable. I have now been charged an additional 254.84 euros for the damaged tyre, road side assistance and vehicle recovery and in spite of there employee's continued confirmation that everything was covered and I would get a fuel credit and a refund of taxi fair to airport (63.65 euros) to collect replacement vehicle, they continue to ignore my grievance or accept that I was miss sold a policy that did not conform top the advise I was given before signing. AVOID LOCAUTO AT ALL COSTS AS I DO NOT BELIEVE THEY CAN BE TRUSTED.
Erosion Send email
Mar 8, 2012

Scammed by Locauto

I rented a car from the Auto-Europe website and thought I was getting a good deal. We flew into Venice Marco Polo and the agreement I had printed off from Auto-Europe said to pick up the car from LocAuto. We were trying to keep costs down so said NO to any extra things like extra insurance and collision damage waiver to the lady working behind the counter.

I specifically asked how much the excess would be if we had an accident the lady said it would be around 750 Euros without collision damage waiver. I turned to check with my travelling companion and we both agreed NOT to take the CDW.

Since we were going skiing we decided to get chains for the car and that was the ONLY extra we AGREED to.

Stupidly, I signed the agreement trusting that it was filled out as discussed. What an idiot I feel like now.
Upon my return to home, my credit card was charged an extra 189 Euros for collision damage waiver and for snow tyres. The snow tyres were laughable as I had never rented a car that slipped around so badly in my life. We’d agreed to chains which the agreement clearly states but the invoice they sent us specifically says “Snow Tyres”. I realise there is a language difference but if a car rental company can’t tell the difference between chains and tyres then they are most definitely in the wrong line of work.

When I checked my receipt, I noticed that underneath the areas that say “Collision Damage Waiver” and “Collision Damage Waiver Plus” there is a place that actually has the word “Signature” which did NOT have my signature but the word “Accetto” which apparently means “”Accept”, printed where it clearly states the need for a SIGNATURE.

According to Auto-Europe that means I accepted it and that I have no actual claim for a refund. When they can’t tell the difference between a signature from the customer and a printed word (which clearly is NOT a signature) let alone chains and tyres, the all I can say is AVOID USING THEM AT ALL COSTS…….CAUSE IF YOU THINK YOU’RE GETTING A GOOD DEAL THEN YOU BETTER THINK AGAIN.

What a load of bollocks! PLEASE REMEMBER TO NEVER USE AUTO-EUROPE OR LOCAUTO. They are a pack of scam artists.

MarkAG Send email
Mar 8, 2012

Scammed by Locauto

Real rip off merchants - got charged near 500 euros by Locauto Milan Malpensa for alleged damage to the windscreen (oh how coincidentally one of the exceptions to the extra CDW insurance I took out). There was no damage to the car when we dropped it off, but neither was there anyone available from Locauto to inspect the car. Kicking myself for not taking photos but hindsight is a fine thing. Locauto doctored the return document to include the damaged windscreen after we had left the country. Booked through Carhire3000 who have been pretty unhelpful with regard to my complaint - effectively they provide the camouflage behind which fraudsters like Locauto can operate. They find you the lowest cost deal but you do not know the actual hire company until only a few days before the rental start date. The number of complaints they must get against Locauto means they have to know the company is dirty. Avoid;

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