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Loclly

United States,
Georgia

Consumer complaints and reviews about Loclly

msocoloff Send email
 
Nov 3, 2014

refund

I purchased a series of treatments from Loclly to be used at Juvinity Spa on Roswell Rd. in Atlanta, Ga and the company went out of business before the total number of treatments were used. I addressed the issue with Loclly ( Balance) and have not received my refund or credit to my credit card. It is impossible to contact Loclly. I have never heard of a business that has no phone !

Please help.

Dr. M. Socoloff
[email protected]
edisaurus Send email
 
Aug 20, 2014

Loclly- Starbucks Gift Cards

I ordered these in April. After not receiving them for several months, I contacted Loclly and their response was that it was stated that they would be delivered in 3 months. I'm still waiting. I have sent emails to Matt Balance, too.

This is the second problem I've had with Loclly...I purchased a voucher only to be told that the company wasn't honoring them.

My PayPal dispute ended right before these were due to be delivered, so I couldn't really extend it but I will probably take it up with them again. :-(

I have had success with Loclly in the past so it's disappointing to read these comments. I hope I get my gift cards or my 40 bucks back.
anthon102000 Send email
 
Dec 24, 2013

no reply

i placed an other for some sheets set a month or so ago. i recieved an email saming the order could not be filled. i have several times to contact Mat Ballance to let me know when my refund would be returned to me but i cant get him to reply, please help
anthon102000 Send email
 
Dec 24, 2013

No reply

i recieved an email telling me that the order i placed for some sheet set was cancelled. I have been emailing my contact(Mat ballance) trying to find out when my refund was coming back to me and yet i havent heard from him, please help
dmm Send email
 
Dec 22, 2012

horseradish grill

I ordered gift cards from horseradish grill from loclly and the restaurant told me it was a scam!!!!!
finnifer Send email
 
Jul 13, 2012

Buyer be Ware!

Buyer be ware! I have purchased vouchers from Loclly and the businesses have gone out of business or won't honor the voucher due to nonpayment by Loclly. Loclly will NOT give me my money back. It is impossible to get anyone to answer their phone and they often do not respond to emails. I have infact emailed [email protected]
Loclly1 Send email
 
Jun 25, 2012

Loclly- Starbucks Gift Cards

Hi there! We apologize if you were confused at all by the promotion. It clearly stated that you were not to print your vouchers and take them to Starbucks, but rather that you would receive a Starbucks gift card via e-mail within 3-5 business days after purchasing the deal. The Starbucks gift card must be present in order to redeem.

If you have any questions, we are happy to help: https://www.loclly.com/help/

Have a great day,

The Team at Loclly
Maria Brown Send email
 
Jun 22, 2012

Wasnt a good idea

Myself and a friend both purchased $5 Starbucks vouchers however when we tried to redeem them (at 2 different Starbucks) we were told that they didn't know how to redeem the vouchers and had never heard of Loclly. Luckily the one I went to still gave me a discount but it wasn't the whole $5 off.

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