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Loopnet

United States,
California

Consumer complaints and reviews about Loopnet

Suzanne5555 Send email
 
Jul 19, 2014

LOOPNET unauthorized charges

I have the exact same complaint as pstrisow, and other posters on this page.

I signed up for $99.95 per month to list a family commercial property. I paid them for a year. The listing became inactive in March of 2014. I canceled in April of 2014 which they deny. I canceled via email which is a fill-in form on their website, so therefore, no copy of a "sent email" is generated.

They have billed me for 2 extra charges of $99.95 each. I am fighting them through American Express but Loopnet is well-versed on how to b.s. the credit card dispute departments. Loopnet has sent Amex 8 pages of my sign-up agreement which proves exactly nothing.

DO NOT USE THIS COMPANY!

It took me about 2 minutes to discover all the Loopnet complaints online and they all have the same story. Loopnet is unscrupulous, SHAME on a company that makes their money on confusing terms and bogus charges!!!
pstrisow Send email
 
Feb 7, 2014

Unauthorized charges, misleading emails

I signed up with Loopnet for a 3 month term starting in mid October, 2013 at $99.95/month to list a small office. Although I only got three inquiries I was able to lease the place by Dec 1st. I expected Loopnet charges for Nov and Dec to complete my quarterly commitment. Near the end of the 3 month term in early January 2014 I received an email from Loopnet with the subject “Urgent: Your Listing is About to Expire‏”. In a large font size. The first line of the body of the email reinforced this message with the following line “Listing Expiration Warning”, in large and bold font.

I thought that my commitment had ended and the listing was expiring which matched my expectations when I signed-up. Then I receive my credit card statement and there is a charge for $99.95 again and now for the 4th month I am continuing to be charged. I log-on to Loopnet and see that the listing has indeed expired but there is the following line on my account status page:
Our records indicate you are in a commitment, and therefore must contact LoopNet Premium Support at (800) 601-8803 or via email at Help@LoopNet.com for further details and assistance about the LoopNet products to which you currently subscribe.

This is really annoying on many levels. I only signed up for 3 months and the listing has expired so why am I being billed again? Why is there no way to cancel this on line? Why do I have to call Loopnet “premium” support to cancel? Why do they call it “premium” support when the recording says that due to heavy call volume I should leave a message for “faster service”?

When I finally get through to support I am advised that I am now in another quarterly commitment period and can’t cancel for yet another two months at $99.95/mo for absolutely nothing. I am advised that even though I received the listing expiration email that only applies to the listing itself and my Loopnet subscription is a separate entity that lives on and I will continue to be billed. I ask to speak to a manager and of course they are all busy with all customers so I provide my number and am advised someone will call back within one week.

Absolutely terrible customer experience. Intentionally misleading email indicating listing expiration when in fact I was going to continue to be billed indefinitely and beyond the 3 month period that I signed up for. What is also bad is that the credit card company (American Express in this case) advised me that while they understand that some merchants including Loopnet are deceptive at best American Express must honor the contract they have with Loopnet and though I can dispute the charges with the credit card company unless I can show proof that I had cancelled the service prior to the end of the quarterly term I will have to continue to pay for another quarter.

Loopnet is a lousy organization to work with. They intentionally provide misleading emails so as to obscure your account status and continue to lock you into additional charges for “services” that you don’t need. Then they refuse to reverse the charges to make the situation right and are very argumentative. Why would anyone ever want to do business with them? Please be warned that Loopnet has absolutely no interest in helping customers achieve their goals. Their only goal is to extract as much money as possible without any integrity or regard for their customers.
Smull Send email
 
Dec 22, 2013

Loopnet rip off

I too listed on loopnet. The first time i cancelled no problem after leasing out the space i had listed with them for a couple of months. A couple of years later i relisted the space again for lease, and two months later when i found a tenant i contacted loopnet and cancelled the ad. The problem is, although they deleted my ad, they continued the charge on my credit card. I too missed the first month this happened because i did not thoroughly review my credit card charges, but the second time it happened i caught it. My credit card company reversed the charges while they 'investigated' the matter. I cintacted loopnet, they said i entered into a one year agreement with them, that never happened i had a single small space to lease and would never agree to spend $75.on it for twelve months. Loopnet says the term was stated in their email that thanked me for signing up with them, in the fine print. They said this is the " new" policy they no longer offer month to month terms. There is no way i am going to pay them for ten more months at $75 a month for an ad i am not running, but everyone should know this is how they operate. No itegrity.
Phil Send email
 
Feb 23, 2012

Unauthorized charges

I live in a small house on an 8, 000 sq ft. lot with a big shop that can be used for commercial business. When I became partially disabled I lost most of my business and could barely afford my mortgage. A commercial broker friend of mine suggested I lease out the back lot and the shop to a business so I could have extra income.

He recommended an online company called Loopnet.com so I placed an expensive ad for 1 month at $79.95. The ad was placed for March 2009 under their premium listings. I did get a few responses from agents and business the first 3 weeks but then nothing after that so I figured that the 1 month Loopnet ad was not effective.

I then listed the property with my leasing agent friend and he posted a sign on the fence. As the months went by my agent friend asked me why I was still listing the property on Loopnet? and I told him that I only did for 1 month. When I checked my credit card statements closely I saw charges from Loopnet for $79.95 for April 09 another for May 09, one for June 09 and one more for July 09.

I called their customer service and they said the charges for their 'membership' renew each month until I cancel, so I did. She also said that when I cancel to request credit for the additional months I was charged. I never received any credit for those months for a total of $319.80.

I sent customersvc@loopnet.com another email demanding a refund and then some big fish at the company told me that the charges where valid under there terms and conditions. I am going to file a small claims action against Loopnet. DO NOT LIST ANY PROPERTY WITH THIS COMPANY!
Wepet Send email
 
Feb 23, 2012

Unauthorized charges

The same sort of thing just happened to me. They set a "trap" and take whatever they can. It seems that there are only two options, the first being a Nationwide Class Action Law Suit against them and the second being to push for legislation in every state. I am suggesting that Loopnet and other companies with automatic recurring charges must be required to send a "courtesy" email to the account holder to notify them that their credit card is being charged. It is easy to miss the charge on your Credit Card statement if you have a lot of charges on it. They know this and that is the trap they set.

Yes I guess the third option is to never use their service and to tell as many people as possible about the scam.

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