Log inRegister
Submit Complaint

Lowe's Extended Protection Plan

United States,

Consumer complaints and reviews about Lowe's Extended Protection Plan

Extended Plan R Frud Send email
Mar 8, 2012

Lowe's protection plan sucks

I have a Samsung over the range microwave, its handle comes out 2 years after purchase and we had a Extended Protection Plan too. So we call and they replace it promptly . A year and half later it come out again, I guess manufacture fault ?? but this time even tough its the same problem they are denying our claim saying it was intentional damage. This is so absurd to say its intentional...who are they to say such a thing to deny claim.If we are still covered under the Plan, they should handle the claim the same way as it was handle before, its not our fault if Samsung is making appliances that can not last 5 year and need replacement parts every 2 years.I will never buy a Extended Plan ever...and I will never buy Samsung ...Its just a double ripoff ...first from faulty manufacturer and then from retail store.
Dawnzy Send email
Feb 23, 2012

Lowe's protection plan sucks

I purchased a Samsung stackable washer/dryer from Lowe's in October 2009. I had purchased the extended 4 year warranty. In December of 2010 the dryer stopped working. It took them 10 business days to get a service tech over here to tell me it was a broken belt. He said 7-10 more days to get the part. After 7 days of no communication I called Lowe's service only to be told "they can't find the part"! The dryer is a little over a year old. Take it off another dryer!! I was scheduled for a service call today (3 weeks without my dryer) and it was canceled because they didn't ship the part. I called the service company and asked for the part number for the belt I need. I have found the part myself on the internet. It took me 25 minutes, since I had to cross reference the part # (something any online customer service would be more than happy to do). I am assured that my part will be on my doorstep on Monday (today is Friday). I cost $57.00. With shipping. Nice. Once this part is installed by their service tech (don't want to void my "valuable" warranty) I will be sending a letter telling them to shove their warranty and that I want to be reimbursed my $57.00. I don't have high hopes but I have certainly learned a valuable lesson. As you will now, and everyone else I know too. Save your money.
TheWayItIs Send email
Feb 23, 2012

Lowe's protection plan sucks

email epp@lowes.com with your story. that is the source at corporate. the so-called "parts ordering system" is a joke - the service administrator pays minimum fees to the repair companies and waits for the cheapest part. The customer and any hope of efficient service is always secondary to cost savings to them.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Share this site with others


    Recently Updated Complaints

    Carls Jr - Carl's Jr Commercial
    It's not often that marketing turns me from a...
    Kenmore - Kenmore Elite Rust Pictures
    I forgot to attach my pictures to the original post. ...
    J.T. Foxx - JT Foxx Orginaztion not refunding cancelled seminar
    This is our experience with the JT Foxx...
    SEARS KENMORE ELITE OASIS - Kenmore Elite Rusty Washing Machine
    My Kenmore Elite washing machine is a little over 3 years...
    Lowes Visa Credit Card - 20.00 gift card
    We have never received our 20.00 gift card for reward
    SHOPPERDISC.CO.UK - scam, how it is even possible?
    For last 3.5 years £10 every month! Why banks don't...
    Celi Ltd - Hey now hey now now
    Deena is John Kenney trying to deceive you by posting fake...
    Buy Greece Passport - Here we go again
    Deena is John Kenney trying to deceive you by posting fake...
    Carl's Jr. - TV ads
    I'm just disgusted with the continuing sexual ads...
    gener document - Buy Quality Real And fake Passports,Driver’s License,ID...
    Hello, Getting a fake and a real (genuine) passport, ID or...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username