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Lowe's Extended Protection Plan

United States,
Massachusetts

Consumer complaints and reviews about Lowe's Extended Protection Plan

Extended Plan R Frud Send email
 
Mar 8, 2012

Lowe's protection plan sucks

I have a Samsung over the range microwave, its handle comes out 2 years after purchase and we had a Extended Protection Plan too. So we call and they replace it promptly . A year and half later it come out again, I guess manufacture fault ?? but this time even tough its the same problem they are denying our claim saying it was intentional damage. This is so absurd to say its intentional...who are they to say such a thing to deny claim.If we are still covered under the Plan, they should handle the claim the same way as it was handle before, its not our fault if Samsung is making appliances that can not last 5 year and need replacement parts every 2 years.I will never buy a Extended Plan ever...and I will never buy Samsung ...Its just a double ripoff ...first from faulty manufacturer and then from retail store.
Dawnzy Send email
 
Feb 23, 2012

Lowe's protection plan sucks

I purchased a Samsung stackable washer/dryer from Lowe's in October 2009. I had purchased the extended 4 year warranty. In December of 2010 the dryer stopped working. It took them 10 business days to get a service tech over here to tell me it was a broken belt. He said 7-10 more days to get the part. After 7 days of no communication I called Lowe's service only to be told "they can't find the part"! The dryer is a little over a year old. Take it off another dryer!! I was scheduled for a service call today (3 weeks without my dryer) and it was canceled because they didn't ship the part. I called the service company and asked for the part number for the belt I need. I have found the part myself on the internet. It took me 25 minutes, since I had to cross reference the part # (something any online customer service would be more than happy to do). I am assured that my part will be on my doorstep on Monday (today is Friday). I cost $57.00. With shipping. Nice. Once this part is installed by their service tech (don't want to void my "valuable" warranty) I will be sending a letter telling them to shove their warranty and that I want to be reimbursed my $57.00. I don't have high hopes but I have certainly learned a valuable lesson. As you will now, and everyone else I know too. Save your money.
TheWayItIs Send email
 
Feb 23, 2012

Lowe's protection plan sucks

email epp@lowes.com with your story. that is the source at corporate. the so-called "parts ordering system" is a joke - the service administrator pays minimum fees to the repair companies and waits for the cheapest part. The customer and any hope of efficient service is always secondary to cost savings to them.

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