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Lumosity.com

United States

Consumer complaints and reviews about Lumosity.com

Hallie_Lumosity Send email
 
Mar 22, 2012

They gave my email address out to spammers

Hi LumosityUser, sorry for the trouble! There shouldn't be a problem deleting your account, but I can also take care of it for you if you let me know your username.

Just to reiterate to all Lumosity members, we do not sell or share our users' email addresses with outside entities. We've investigated if or how spammers are accessing email addresses used in accounts but haven't been able to locate a breach in our system. That's not to say spammers may not be able to find email addresses in another way, and we consistently work to make sure our members' information is secure.
LumosityUser Send email
 
Mar 22, 2012

They gave my email address out to spammers

Is is my opinion that Lumosity has turned into a scam website. You cannot even delete your account. When I try to delete my account, Lumosity gives me the following error: "Oops! The application can't do that. Our engineers have been notified of the problem. For now, try hitting the back button on your browser." I have tried this 10 times.

I also have received a lot of spam email. I can not prove it is due to Lumosity as this specific email address was used with eBay and Lumosity, but it was at least very limited to just these accounts and no other service provider should know this specific email address as I have never used it with anyone else. The previous two posters, Hugger and usrhlp, suggest they can prove it's due to Lumosity since their specific email address was used with Lumosity and only with Lumosity since they created their email addresses specifically for Lumosity and only with Lumosity. (The email address associated with this post is completely unrelated and created just for this post.)
Usrhlp Send email
 
Mar 13, 2012

They gave my email address out to spammers

HI Hallie, you wont find [email protected] because it probably has never been registered and i used the myaddress.com extension as an example of how i set my email address up. The reason you won't find my email address is because i am not stupid enough to write that which has been sold / hacked from you guys on the internet in plain text. This is only going to invite yet more spam.

The account in question was set up purely to use at lumosity and no where else. It is unguessable too so unlikely that a spammer just happened to chance upon it.
Hallie_Lumosity Send email
 
Mar 13, 2012

They gave my email address out to spammers

Hi usrhip - this is Hallie from Lumosity.com. Sorry for any trouble! I tried to look into what could have happened, but I can't find a Lumosity.com account linked to this email address, [email protected]. Is it possible you used another, very similar, email address to create your account? Let me know, and just to reiterate we do not sell or share our users email addresses in any form.

Here's our privacy policy again: www.lumosity.com/privacy-policy

Thanks - Hallie
Hugger Send email
 
Mar 12, 2012

They gave my email address out to spammers

They gave my email address out to spammers. I signed up to their website a while ago using [email protected]. Three weeks ago viagra emails started arriving in my inbox sent to the [email protected] tag.

This, for me, dwarfs any other aspect of the site and I'd say stay away at all costs.
Usrhlp Send email
 
Mar 12, 2012

They gave my email address out to spammers

I agree with you, i have an email account.

[email protected]

that i used to sign up, i have received spam to that address, now, no spammer in the world would ever guess my address because it is also a personalised subdomain of a subdomain...the only explanation is that luminosity sold my email address.

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