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MACY'S

United States,
Texas

Consumer complaints and reviews about MACY'S

only4delia Send email
 
Sep 14, 2015

Card fraud

Despicable practice of charging interest after you pay the outstanding balance in full! I paid on line the entire balance on my Macy's account but for some reasons they decided 30 days later to charge a couple of dollars for interest! On zero balance?
Because I get and pay my statements on-line only (to save a tree) I wasn't paying attention to my e-mails from Macy's because they send you at least one a day(and I knew I paid)!!! This way after 30 days they charged me the fee for "being past due" paying the 2 dollars and also reported me to the credit reporting agencies for 30 days late payment! Even after I called customer service and they offered that to remove the late fee and to get the 2 dollars payment only. As a result my score credit dropped unfairly about 40 points. I had other store cards and paid balances in full but I was never charged interest after. I wish we could sue them because I believe this is a common practice Macy's to sneak their hands in your pocket when you are not paying attention. Again, I think Macy's has a despicable policy when it comes to paying balances in full.

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