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Malaysia Airlines

Malaysia

Consumer complaints and reviews about Malaysia Airlines

SharkRose Send email
 
Feb 23, 2012

Bad customer service

Why doesn't anyone man the MAS phones? Calls to the customer service and Enrich both have only the automatic voice machine manning them ... Even after 20 minutes of waiting no one bothered to answer the phone. I must have called them about 30 times in the past few weeks. No wonder MAS never makes any profit - buck up or else ... I for one am going to top traveling on MAS, was due to make a trip on business class but I have now decided to fly via SIA through Singapore.
Aridge2 Send email
 
Feb 23, 2012

Bad customer service

Totally agreed. Malaysia airlines arrangement and customer services really disappointed me a lots. I bought rtn ticket from Argentina to kuala lumpur but they cancelled the flight and never inform me until I called. But the customer service dont even know the route been stop. And keep giving me numbers to call to irrelevant party for eg. KLIA office number, Malaysia hotline number (which is call to same place, just another person pick ip my calls). So end up my problem can't solve and I don't know where should I call since their Argentina office also closed Down.
GOLF KAKI Send email
 
Feb 23, 2012

DEFAULTS ON MAS SYSTEM

I HAVE BOOK TICKETS ON INTERNET WITH MAS AIRLINES ON 1/11/2011 TO SEOUL . ORIGINALLY I BOOK ON DEPART DATE 14/MARCH 2012 BECAUSE I HAVE MEETING THERE. BEFORE I DO THE PAYMENT WITH CREDIT CARD I DOUBLE CHECK THE DETAILS, ONLY THEN I AUTHORIZED IT, .ON THE 3/NOV/2011 I PRINT OUT THE ITNERARY AND FOUND OUT THE DATE WAS WRONG, IT DEPARTS ON 14' NOV/2011. THE MAS MANAGEMENT ALLOW ME TO CHANGE THE DATE WITH THE HIGH PENALTY OF RM250.00 WHICH IS 35% OF THE ORIGINAL FARES AND IT IS NOT MY FAULT. IT IS UNFAIR.
Syvt Send email
 
Feb 23, 2012

DEFAULTS ON MAS SYSTEM

golf kaki,
i having online booking error with mas airlines recently also (05 dec 2011), their system really got problem but they deny and blame us back, so we should make complaint at below office to get our CONSUMER RIGHT back!
they fine you rm250, they fine me rm495 with their mistake, is ok, let public know how they work and how they bully their clients!

Penolong Setiausaha,
Tribunal Tunhutan Pengguna,
d/a Pengarah Perdagangan Dalam Negeri dan Hal Ehwal Pengguna,
Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna,
Tingkat 3, Bangunan PKNS,
40622 SHAH ALAM,
SELANGOR.
Tel: 03-55114929
Fax: 03-55116981
OR
仲裁庭中央辦事處
Tingkat 16, Putra Place,
100, Jalan Putra,
50622 Kuala Lumpur.
Im serching more prove to point them out, together we are strong!
VT
Send email
 
Feb 23, 2012

Horrible attitude

The flight was at 12:30. I was very tired when I got onto the plane. The speakers had announced for everyone to turn off their phones; my mind was a blur because I usually do not sleep this late. A few minutes after the announcement, I realized my phone was still on, and had Google Earth running on it, because I had been using it before. I pulled my phone out in order to close the program, and then shut the phone down, but then the captain came by, grabbed the phone from me and started yelling at me, saying phrases like "do you want to kill me?" "Did you hear the announcement?" "I will kick you off of this plane right now". I was outraged, because I was in the process of turning my phone off! I had simply reacted a little late to the announcement! He was right in asking me to turn off my phone-which i was in the process of doing-but his hostile attitude was what made the whole thing a huge deal for me. Had he said "please turn off your phone", it would have been better. He yelled at me as if I were some sort of a criminal. The Malaysian people are very nice, but to Malaysia Airlines, I suggest you ask the worker wearing a white shirt, black pants, who I assume to be the captain Francis (I believe, the captain in charge of flight MH 370 on March 24, 2008) whether what he did was right, and whether people like him would make your company lose customers, and thusly money. After this experience, I think that a little change should be placed upon Malaysia Airlines' slogan: MH, not just an airline code, Malaysian *Hostility*, not Hospitality. All would have been well-no, excellent-if the idiot worker had actually found out all the facts and had not jumped to conclusions. Next time I go to Malaysia, I MH will certainly not be my first choice. Even the crappy Air China is better in comparison (in customer service aspects)!

But don't get me wrong here. The Malaysian people are a very good people. I just think that the training that MH uses is inadequate, and that the captain should learn how to speak with people without SERIOUSLY OFFENDING them. Food is great, movies are great, just CHANGE YOUR CUSTOMER SERVICE AND THE ATTITUDES OF YOURS STAFF!
David Champion Send email
 
Feb 23, 2012

Horrible attitude

My Wife was travelling H.R to K.L. on the 10th Oct Using Malaysian Airlines approximately 1 hour before arrival she used the toilet, with seat belt sign clear, as she was about to leave the toilet, the plane suddenly lurched with no fasten seat belt sign on, she attempted to get to the nearest seat, when she was thrown violently into the air, this happened on a few occassions due to the turbulence.Eventually she was assisted to a seat, a perfunctory check was made of her foot by the cabin crew.Cream was offered to as a means of help, this is not normal for what already was a severe swelling, which simply shows the limitations of their First Aid awareness.The crew promised to move my wife up front to facilitate the quick exit from the plane, and also presumably to allow her foot to rest in a more comfortable position.Again they left her there, and indeed she was the last person to exit.During this time the Captain came to talk to my wife to apologise as he was not aware that any turbulence was due.They had organised a wheelchair as by now the swelling was extreme and my wife unable to walk.My wife asked a member of the crew to notify me over the Tannoy so I would be aware that my wife would be arriving in a wheel chair, this they failed to do.The responsibilities of ferrying my wife through customs were passed on to whom I presume was a porter, who had no instructions other than to ensure that my wife arrived at the Medical Centre, upon our arrival we were refused medical treatment as there was no member of Air Malaysia present and indeed were not notified.Fortunately after searching around the airport, 2 members of the same flight were about to leave for home, I explained the situation to them and they agreed to help still they refused treatment until the Airline groundstaff supplied the appropriate paperwork, this was eventually done.Those members of the cabin crew assisting were of the understanding that the Airline groundstaff were responsible to ensure that my wifes welfare was their responsibility to ensure that the treatment was urgent.I have complained to Air Malaysia they admit that they have faults, but surprisingly their report differs to ours.After the treatment where it was diagnosed as severe bruising, we sought a second opinion, resulting in a diagnosis of a fractured foot, now required for some mobility, crutches.wheelchair facility etc, etc.My wife and I have been frequent travellers with Malaysian Airlines and have seen the standards in our opinion deterioate over the years.

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