maybe a new record has been set for absolute poor service and lack of forthcoming information. On the 6th November 2018 we were due to depart Capetown on flight JE 348 @ 15:00, now the fun begins, while in the que waiting to get processed i noticed on the boarding display DELAYED 16:30 shocked i asked what this is about to the ground staff, they now close the doors, look at everybody in utter amazement and say diddly squat and walk off. Everyone returns to sit and wait. At 15:10 and announcement comes over the PA system announcing the delay until 16:30, then @17:03 a text from MANGO is received saying JE348 id delayed until 17:15 and get this Check in will close at 16:35 ( 15:00 original take off ) well needless to say this also failed, a further TEXT announced yet another delay now 19:10, check in to close at 18:30 (joke) Well eventually at 18:35 we get going to the now ell delayed flight, all aboard ready to leave at 19:00 BUT we now get rolled out and ready to taxi BUT the plane wont move, no power, rolled back in, CAPTAINS update around 19:10 NO Thrust power, the plane HAS BEEN IN THE HANGER SINCE THIS MORNING WITH A HYDRAULIC LEAK an engineer will be boarding to check it out and a further update, further update COMES i a form of a text from MANGO new departure time 23:55 he! he! check in closes @23:15, Captain responds sorry for the incorrect text. New Update the actuator driving the thrust is not working ( all day repair and passed for passenger service REALLY ) so called engineer going back to his office to see if can figure this out WHAT???? eventually after much shouting it was decided to use another plane, we then moved by bus to another plane which had just landed from wherever, once we were on board and before leaving OOPS!! better refuel.
So in a nutshell this problem was an issue from the morning and MANGO were well aware of this YET failed to make alternative arrangements, they also took other passengers upgrade money from people who were on the 17:30 flight to get onto the 15:00 flight (robbery), this whole fiasco eventually resulted in us getting to Durban at 22:20 far cry from the original landing time of 16:20. Now we get a TEXT from MANGO saying they would like to give us a voucher for the inconvenience please contact us on 0861010216 try it i have made 21 attempts just to be cancelled/cutoff after two or three rings.
MANGO YOU ARE A JOKE AND TOTALLY UNPROFESSIONAL YOU HAVE NO RESPECT OR REGARD FOR YOUR PASSENGERS WHO PAY TO KEEP YOUR STAFF AND PLANES IN JOBS AND IN BUSINESS i guess you understand we will not travel with MANGO again. POOR SHOW

I have sent this mail to many employees of Mango and still waiting on a response. I will continue to take this matter further until something is done as the service industry in this county is beyond PATHETIC!

I have since flown five times and refuse to fly Mango on principle. Looking at the number of complaints Mango receives is more than shocking where nothing is being done!!

"On Wednesday the 31st of December 2014, I had paid for a return flight from Cape Town to Durban (Flight JE322), after being told that Mango Airlines are the “Most reliable airline in SA”, so says your advertising campaigns. To my deep dissatisfaction, I not only encountered a number of issues when trying to book and pay for this urgent flight, but due to Your airlines incompetence I was not only hours late for two appointments in Durban, but this resulted in me losing a contract and deal, thus a great deal of income!

I firstly had the issue with your site as a whole; as logging onto your site resulted using two different devices on two different networks believed that your site is “unsafe” and “untrusted”, at this time the tickets were being sold at roughly R2400-00. When I was able to eventually find a device that would trust your site (as I am in IT, I know very well it’s was not an issue from the devices I chose to use), I then had an issue with the Credit Card option you supply clients with, using two different credit cards, and CERTAINLY the correct card information (having had others check to make sure I wasn’t going half blind) I continued to get a response saying it cannot be processed! I then turned to the other banking option; SID / EFT services on your website, whereby after inputting all the correct details, the web page remained stagnate, loading and saying “Initializing payment”. This remained like this for over 35 minutes!! Now worried, not knowing if the payment had gone through or not, I called your customer care line. The very friendly ‘consultant’ informed me that this is a problem many users have experienced and I should close the page, re-enter my booking information (re-book) and rather pay through your Checkers / Shoprite option provided; although the ticket price had now started to increased already.

Now having done this, it resulted in informing me that I had ‘double booked’. Again I was on the phone to your customer care line in need of help as there was only ONE ticket left. The consultant proceed to clear this booking information, yet and whilst on the phone with her, when ‘re-booking’; I saw that the ticket price had now increased again!! However, now I was able to go the Checkers and pay for my ticket, Finally! Ticket now paid for was R2 740-00!!!

On the day of my very important flight, as some of us still work on the 31st of December; I wake up extremely early as this flight was booked early in order for me to make two meetings I needed to attend in Durban starting at 9:30am (leaving one hour grace period being more than enough). To my utmost disappointment, I see 10minitues before boarding time that the flight has been delayed, rather than leaving at 6:25am, we shall now be leaving at 9:00am! I went to the boarding gate provided and was told we just have to wait, no one knew what was the issue or could tell me if 9am was a certain thing either!

After waiting for just over 2.5 hours, having breakfast and trying to get my client and boss to understand the issue of the flight, I thereafter hear that Meal vouchers were given out to SOME clients who complained with regards to this issue. Yet when I had done so, I was given no indication of anything like this, nor even the word, “We are sorry for any inconvenience caused.” Not only that but we could take the other mango plane due to the other crew having already set up and got their cabin ready. Was this an issue of childishness of not wanting to do extra work, or hand-over to the crew of my plane?!

As I am in IT and modelling, these are two industries that do not wait for anything. Not only did I loose a client from an IT -Design point of view but I missed a shoot that could have seen me with an extra income of more than R2000-00.

I chose Mango definitely not due to your airline being cheaper, but rather from you saying and selling how reliable your Airline is!!!

I want this matter dealt with accordingly as I am not impressed at all and very willing to take this matter further. If it was just all the issues I had with booking then fine, or just the delayed flight; I would understand. However all these issues merged – this is not acceptable at all!

Please forward this mail to whoever can and will deal with it as soon as possible.

Thank you for your time."

If anyone has been successful with a response after mailing Mango, please share the mail address of which you sent it to.

Thank you