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Maytag / Neptune Washer

United States

Consumer complaints and reviews about Maytag / Neptune Washer

Angela2 Send email
 
Feb 23, 2012

Poor quality product!

We have had the same terrible problems with our Maytag Neptune as well. We purchased the extended warranty and went through more than 6 weeks of a series of repairs, including the motherboard, locking mechanism, heater and motor. This was the second time it had to be worked on. Now, it won't drain water in the spin cycle, and we found that quarters were slipping in and grinding down the fins on the water pump. So we have to replace the water pump ($160 part) and the beaters in the washer drum (3 at $30 each). We could have had a good used machine at that price, and of course the warranty is expired. I noticed when they repaired it last time that it wasn't pumping out the water like it used to, and that one of the beaters was loose. I didn't realize the problem though and I was so sick of them coming to repair that I let it go until it was too late to be covered under warranty!!
Send email
 
Feb 23, 2012

Poor quality product!

I bought a Maytag Neptune Front Load washer Model# MAH8700AWW in May of 2006 for $913.00, it is September 13, 2007 and I am having to pay $409.40 (Parts, shipping, labor and taxes) to replace the control board and the door lock assembly. (The washer stopped mid cyle and the door would not open.) The control board burned up and damaged the door lock assembly.

I called Maytag and was told that my washer only had a 1 year warranty and that expired and that Maytag does not offer an extended warranty for this washer. (Wonder why? Hmmm) After going through the entire spill about that I paid $913.00 for the washer in May of 2006 and that it is ridiculous that I am having to pay to have something so expensive replaced. (The control board is $375.00, the door assembly is $99.00.) They offered me a 6 month service contract, which would pay for the repair if the same thing happened again, after I paid for the repair. I then told them that was not sufficient so they offered me a 1 year service contract. Again, what good would that do me if the control board burns up again 15 months later. I then asked if they could at least pay 50% of the repair costs and after some time they agreed to give me a 50% discount on parts, which I had to order and have delivered to my house. I took that after realizing that was the best I was going to get. Without that discount I would have had to pay $634.38 for the repair which is over half of what I paid for the washing machine in the first place.

I would not ever suggest that you buy a Maytag anything!!! They obviously do not stand behind there products, but then again when their products are made in other countries I guess it's stands to reason.!! (My washer was made in Korea by LG!)
Unhappy Maytag Washer Buyer Send email
 
Feb 23, 2012

Poor quality product!

We have the same washer - Maytag Neptune MAH8700AWW. The worst purchase ever! It has no filter to prevent coins and debris from going behind the rubber gasket, into the outflow, and into the pump! We have paid over $1000 in repairs! We want our money back!!

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