I AND MY FRIEND WERE HAD A DINNER AT NEW RENOVATED MC DONALD OUTLET AT SEBERANG JAYA, PERAI LAST NIGHT ON 26.03.2014. WE HAVE ORDER A SET OF MC SAVER QUARTER POUND AND A SET OF MC SAVER SPICY DELUXE MC CHICKEN WITH ADDITIONAL CHARGES OF RM1.80 x 2 CUPS TO EXCHANGE THE COKE TO CAPPUCCINO.

AROUND 9.45PM WE DECIDED TO LEAVE, WE FINISHED THE CAPPUCCINO AS WELL, IS A SURPRISE THAT ONE OF THE CAPPUCCINO HAD A LIZARD IN THE CUP. THERE WAS REALLY MAKE US SHOCK AND DISAPPOINTED THIS KIND OF SITUATION.

I DID COMPLAINT TO THE STAFF AND THEY ONLY EXCHANGE ME ANOTHER NEW CUP OF CAPPUCCINO AND TWO COMPLIMENTARY DRINKS FOR NEXT VISIT WHICH DUE 31.03.2014.

I AM VERY DISAPPOINTED TO THIS , AND I FEEL NAUSEA WHEN THINKING OF IT.

I WISH TO FILE IN A COMPLAINT TO MC DONALD ABOUT THIS MATTER, AND PLEASE ADVICE THAT WHERE SHOULD I FILE A COMPLAINT TO ANY RELATED DEPARTMENT? CONSUMER ? HEALTH DEPARTMENT ?